NERIA C.HARRIS

**** ***** ** ** * • SPANAWAY WA

CELL 253-***-**** • E-MAIL ac4krz@r.postjobfree.com

OBJECTIVE

To be selected for a challenging and responsible position in a growing and employee-friendly company where my background and experience can be fully utilized to our mutual benefit.

EXPERIENCE

January 2017- Present Chenega Corporation Bangor, WA

Program Analyst I/ Simulator Support

Responsible for the day-to-day operation and maintenance of server and client systems, including workstations, servers, and network infrastructure equipment.

Develop and distribute training materials on the operation and use of client systems.

Provide training sessions on the operation and use of client systems.

Identify, analyze, and report on trends in system utilization.

Provide support for the completion of unscheduled or special tasks as authorized by the immediate supervisor.

Serve as simulator operator running pre-programmed scenarios with faculty instructors, assuring all equipment is set up for course programs.

Support/assist in role playing applications, props placement and moulage set-up.

Provide technical assistance, support and training to faculty, instructors and staff in use of simulation equipment, as necessary.

Understand the use and operation of different simulator technology.

Creates accounts in Active Directory (A/D) and Learning Management System (LMS)

April 2015- January 2017 SAIC Redefining Ingenuity Fort Lewis, WA

Network Technician I/ Document Specialist

Holds active SECRET security clearance.

Performed computer imaging and assisted users in the imaging processes.

Assist customers with computer setup and preparation and imaging, Educate user on the imaging process.

Provided training to System Administrators on the imaging process.

Modified, added and deleted entries in Active Directory Troubleshot hardware, software and connectivity issues.

Provide direct customer service and technical support to users as required via phone, e-mail, and in person.

Respond to work request via Remedy ticketing system.

Tracked work and documented solutions via Remedy ticketing system.

Routed Remedy tickets to appropriate queue and escalated tickets and appropriate tier of support.

Answer multi-line telephone. Route message in a timely and accurate manner.

Operate office equipment such as computer, copier and fax.

Strong written and verbal communication Skills

Provide professional and personal assistance to clients in answering inquiries, locating information at a moment’s notice, sometimes in very stressful situations

Interacts daily with supervisor, peer groups, and customers.

Provide accurate and timely logging of support requests and resolutions

Destroying, or disposing of media containing sensitive or classified information.

Maintain all records of hard drive degaussing and destructions memorandums.

Schedule appointments to come into the NEC (Network Enterprise Center) to degauss and destroy hard drives.

Ensure Classified hard drives are accompanied by a person with the proper security clearance and written authorization to transport classified documents and equipment (i.e. courier card or courier authorization memorandum).

Ensure that the name, unit, email address and phone number of the individual requesting the appointment are provided.

Create Remedy ticket for each HD that has been destroyed and Degaussed

Assist customers with computer setup and preparation and imaging, Educate user on the imaging process.

Ensure all customer problems are resolved quickly and to the satisfaction of the customer.

Plans, writes, and maintains system and users support documentation efforts.

Provide research assistance to Management and assist with other project on an as-needed basis

Supports change management of labeling and ensures accurate completion of Labeling Verification form.

May 2013- April 2015 NCI Information Systems, Inc. Fort Lewis, WA

Desktop Support Technician

Holds active SECRET security clearance.

Review Installation Service Module (ISM) and identify soldiers for out processing.

Utilize Active Directory (A/D) to determine solider status and create Remedy ticket.

Close all Remedy tickets daily and ensure capture of daily activity levels related to out-processing.

Create Remedy ticket reports on an ad hoc and monthly basis and provide to corporate and internal NEC customers.

Collect SIPR and System Administrator (SA) tokens on behalf of NEC, responsible for physical security of tokens and chain of custody activities.

Responsible for data de-duplication actions within the ISM database. Duplicate entries indicate false accounts and false identities. Deletion of an incorrect account can result in all Army Account privileges being revoked, responsible for maintaining 100% accuracy of all ISM accounts through Active Directory (AD) verification.

Provide Tier 1 customer management and support for the NEC Customer Management Branch, including escalation to Tier II and higher, depending on nature of requirement. Also answer phones, Open up Remedy tickets, and track and resolve problems.

Review and manage all DD Form 2875 for completeness, correctness, and verify Unit IMO signature based on IMO accounts in Remedy. Identify and communicate with NEC leadership on problems, trends, and/or process changes impacting NEC CMB out-processing actions.

Tools utilized include: JBLM ISM Database, Active Directory, Remedy, E-mail, MS Office Suite, and IE/Firefox.

July 2010- May 2013 Mancon/Serco, Federal Contractor Fort Lewis, WA

Human Resource Assistant

Responsible for soldier’s records, transitions, retirement services, reassignments, soldiers in-out-processing, ID cards/DEERS (Defense Enrollment Eligibility Reporting System).

Maintain and ensure security of sensitive documents and files, perform a wide variety of standards and routine HR tasks pertaining to Military Personnel Service Support.

Applies current directives pertaining to special policies initiated by Human Resource Command (HRC) including MILPER(Military Personnel) messages.

Incumbent used all Military Personnel Division (MPD) HR associated software and internet data-base programs to facilitate timely and accurate date input.

Software included the following: Microsoft Office Suite, MS Word and Outlook, Installation Support Module, EMILPO, (Electronic Military Personnel Office) MOBLAS, (Mobilization Level Applications Software) EDAS, (Enlisted Distribution & Assignment System) DARTS, (Deployment and Reconstitution Tracking Software). DTAS, (Deployed Theater Accountability Software).

Processes routine military personnel actions such as issuing government CAC (Common Access Card). processing and updating DEERS. (Defense Enrollment Eligibility Reporting System)

Followed and ensured use of appropriate military personnel records maintenance procedures and policies.

Operates a computer terminal and all related software and internet data-bases.

July 2009- July 2010 Logistics Support Group (LSG) Fort Lewis, WA

Personal Assistant (Floor DCS) Deployments Cycle Support

Provide briefings for in-processing and out-processing soldiers.

Coordinate and direct soldiers

Schedule appointments and maintain calendar of briefings.

Utilize standardized medical records procedures, references, and process in order to maintain medical records for transiting personnel.

Verify patient identity to ensure correct patient information is placed in medical records.

Coordinate briefers for the SRC. (Soldier Readiness Center).

Responsible for all mail runs and distributing mail.

Provide transportation for the 1st Joint Mobilization Brigade (1st JMB).

Updating DD Form 93 and SGLI (Service members' Group Life Insurance) EMILPO (Electronic Military Personnel Office) system

Perform data entry in the DARTS (Deployment and Reconstitution Tracking Software) system.

Prepare/update personnel files/deployment packets.

Obtain cooperation with customers to correct improperly completed personnel documents.

Explain regulations in procedures.

Prescreening documents for corrections prior to seeing a provider.

Customer Service though out the SRC (Soldier Readiness Center).

June 2000- July 2009 Reeder Management Lakewood, WA

Property Manager

Manage a 25-unit complex to include all rents and files.

Ensure units and grounds of the complex are maintained.

Maintain company occupancy rate at 95% year-round.

Provide timely “move-in” and “move-outs”

Maintained file system of rental contacts and records.

Responsible for bookkeeping and general ledger of expenses.

Screen tenants, and Process Credit Checks.

Supervise of remodeling of the units.

Answering multiple phone lines.

Feb 2004- May 2007 National Security Consultants Puyallup, WA

Security Officer

Supervise two security officers daily.

Maintain daily logs of security incidents and issues.

Provide security though out the South Hill Mall.

Provide personal escorts upon request.

Patrol interior and exterior of the mall.

Assisted with customer with directions.

Provide quality customer service.

Personal Escort to the bank when needed.

Responded to emergency call.

Nov 2004- Dec 2005 Battery and Bands Puyallup, WA

Customer Service / Sales Representative

Promoted and sold retail products to consumers.

Maintained data base and expenses.

Answered multiple phone lines.

Utilized basic computer skills.

Responsible for maintaining bank records.

Assisted customers with directions.

Oct 1997- June 2000 Gibson & Associates Fife, WA

Apartment Manager

Manages 77-unit apartment complex.

Ensure grounds are properly maintained.

Maintained data base of rents, expenses.

Maintained file system of rental contracts and records.

Provided basic maintenance in and around apartments.

Maintained the company occupancy rate.

Provided customer service.

Assisted with the turnover of the units.

EDUCATION

1989-1990 Clover Park High Tacoma, WA

2015- 2016 Penn Foster High Scranton, PA

2015 CompTIA Security+

2015 Course 70-685 Microsoft Windows 7 Enterprise Desktop Support

2015 Course 70-680 Windows 7 Configuration

20SKILLS

Help Desk Services and Customer Support: Tier I support, call management, escalation

Property Management Skills, including: Office Management/Facility Management responsibilities, Sales and Marketing, Planning/Scheduling, Staff Supervision, Interviewing Clients, Advertising, Public Relations Professional

Human Resources and Secretarial skills: Personnel Records Management and Human Resources Generalist, Customer Service Professional

Physical Security and Transportation

Collections, Personal Computers, Basic MS Excel/ Word

COMMUNITY SERVICE

2007- 2011 Family Readiness Group Fort Lewis, WA

Family Readiness Group Leader

Plan events through-out the fiscal year.

Responsible for all bookkeeping/accounting transactions and monthly reports.

Prepare and facilitate monthly family support meetings.

Assisted and sought support for families in crisis.

In-processed and out-processes soldiers being relocated.

Act as a liaison to and with other non-profit organizations to benefit the soldiers and families in need of assistance in a non-crisis or crisis situation.

Provide resources for family activities.

Provide assistance for families in need.

REFERENCES

John Iglesias CEO- Group Health 541-***-****

Kyle Brinkman Former 1SGT of Garrison Command 253-***-****

Christy Shelton Sr. Program Manager 253-***-****

Rex Nikula Vice President- Reeder Management 253-***-****

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