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Customer Service Human Resources

Center Point, Iowa, 52213, United States
February 22, 2018

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Rebecca Kirk

Human Resources Manager

*** ******** *****, ****** *****


Creative and business-savvy human resources and criminal justice professional with 9 years of progressive experience across a broad range of customer service and diverse industry focused divisions. Proven ability to combine vision, creativity, and hard work with well developed project management and leadership qualities to support a growing and changing company through production reconfiguration, redesign, and the motivated need for change for the success of the company.


Project Management


Team Building, Leadership



Interpersonal Communication

Operations Mathematics

Public Speaking, Presentations

Teamwork Collaboration

Diversity Conscious

Professional Experience

10/2007 – 12/2016

Lead Management Quality / John Deere, East Moline

Hired for production work and was promoted through the years to Lead Management of Quality. Established SAP system throughout 7 departments and implemented continuous improvement system for product placement.

Key Contributions:

Spearheaded 5S certification requirements throughout the 7 departments. All departments became 5S certified after 3 months of employee training and reorganization.

Served as the face of safety, participating in many company panels, surveys, and presentations providing information for all levels of supervision ranging from customer to factory manager.

Orchestrated program of integration with human resources and employees. Made interactions throughout factory more functional and productive.

11/2006 – 10/2007

Sales Associate / Best Buy, Davenport

Provided customer service through face to face interaction and managed online inquiries. Used three different computer systems to aid customers in finding products and information to make their purchases.

Key Contributions:

Built prescreening questionnaire for customers to help pair their wants with their needs, and the products we had in stock. Resulting in a higher rate of closing sales.

Created direct connection with customers, resulting in returning to location to purchase more goods.

09/2003 – 03/2006

Quality Inspector / Target Distribution, Cedar Falls

Joined the company in the initial opening of the facility. Helped create a functional and cost saving layout for production. Managed 3 different departments overseeing 6 employees.

Key Contributions:

Created most productive and cost-effective layout of factory inventory, resulting in less hours worked and more functionality.

Improved, updated, and managed product placement and quality standards through initiation of new company policies about quality and advancement of company policies, which resulted in cost savings.

Utilized current computer system and developed new method for use of hand held computer scanning systems, resulting in more efficiency and safety.



BAS in Human Resources and Justice Studies

University of Iowa

In my three 18-hour semesters at Iowa, I have a 3.5 GPA. I double majored my last semester to include a Justice Studies major in addition to my Human Resources degree. I took various classes in business, human resources, and criminal justice. I have a wide range of knowledge in all these areas now.

AA / North Iowa Area Community College

While here, I majored in business with a focus on management. I took many courses in accounting, finance, and economics.

Technical Skills and Certifications

Microsoft Office (Word, Excel, PowerPoint, Outlook, Excel, Access), Type 70 WPM, Adobe Photoshop

Certifications: Welding, Fork Truck, Harvester Combine quality, SAP knowledge and trainer, Safety IS09001, Continuous Improvement, Drivetrain quality, Kaizen, 5S trainer, Lean Manufacturing

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