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Customer Service Sales

Milton, Ontario, Canada
February 22, 2018

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Syed Hassan Abbas Naqvi Milton, Ontario, L*T *H*

February 2018

To whom it may concern:

I have recently graduated from Trios College of Business Technology and Healthcare in Business Administration, Marketing and Human Resources Specialist

I have completed my college diploma with 84% average overall in which I had taken multiple courses of Business, Management, Customer Service and Sales, Human Resources and Payroll, Marketing, Business Law and Ethics, Accounting, as well as Computer courses such as, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook which helped me to improve and build my skills for such opportunities.

As we know that experience is very important for the professional market, I have attained experience in different positions of Sales, Customer service, Marketing, Human Resources, leadership roles during several full time and part time jobs which have given me skills and abilities that will be an asset to the position. I am an enthusiastic fast learner with strong interpersonal and conceptual skills as well as a strong work ethic.

Enclosed is my resume which details my relevant work experience and abilities, to which I feel would meet the needs of the current position available.

It would be a pleasure to meet with you to discuss further the position available and my qualifications. Thank you for your time and consideration. I can be reached by phone at

+1-226-***-**** or by email at


Syed Hassan Abbas Naqvi

Syed Hassan Abbas, Naqvi

Milton, Ontario Phone: +1-226-***-****


Skills and Abilities

●Competent interaction with the public with excellent customer service skills

●Proven organizational and time management skills - capable of working to strict deadlines

●Organized and raised funds for charity (Make a wish foundation) by fundraising an event

●Hard-working and teachable with the ability to learn new tasks, technology quick and efficiently

●Ability to analyze and solve problems in a constantly changing work environment

●Ability to work independently or in a team environment

●Excellent communication and analytical skills

●Bilingual- Able to speak English, Urdu, Hindi, Arabic

●Goal oriented, creative and resourceful with the ability to multi-task

●Demonstrated ability to work well under pressure and get the job done successfully

Computer Skills

●Excellent Microsoft Excel skills

●Exceptional Microsoft Word skills

●Efficient Microsoft PowerPoint skills

●Effective Microsoft Outlook skills

●Fast typing skills

●Expert in Social Media


●WHMIS Training 2017

●Health and Safety training 2017

●Security License


Trios College Business, Technology, Healthcare, Windsor, ON

College Diploma- Business Administration Marketing and Human Resources Specialist - 2016 (84% average)

Program courses completed: Introduction to Business, Business communications, Career Management, Customer Service and Sales, Human Resources and Payroll, Marketing, Introduction to Management, and Business Law and Ethics.

Accounting courses completed: Accounting Principles, Introduction to Accounting, and Intermediate Accounting,

Computer courses completed: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook

Al Nujoom International School, Jeddah, Saudi Arabia – (2010 to 2012)

Manchester Academy High School, Manchester, United Kingdom – (2007 to 2009)

Relevant Work Experience

Human Recourses Administrator (Jan 2015 – Jan 2017)

Bison Transport – Barrie ON

Organized and maintained personnel records

Updated internal HR databases

Administered HR-related documentation, such as contracts of employment

Assisted in the recruitment process

Set up interviews and issue relevant correspondence

HR Internship - (Jan 2014 to April 2014)

HGS - Hinduja Global Solutions- Windsor ON,

Utilized multiple electronic databases to identify suitable candidates according to job specifications

Submitted resumes to the Recruitment Specialists and Account Managers

Performed Recruitment Support Services tasks, inclusive of Reference/Background checks, posting jobs, customer satisfaction surveys, and data entry

Acquirement and maintained accurate documentation for all candidates and recruiting activities

Marketing Representative - (May 2013 to July 2013)

PLD Promotions- Windsor ON

●Customer Service - Ensured customer satisfaction by making recommendations and assisting with any questions about a specific product

●Approached potential customers and used strong customer service and sales techniques to create impulse sales by giving a demonstration to potential customers

●Processed orders and handled cash payments as well as POS systems

●Created a visual display to seek potential customers interest

HR- Recruiter (June 2011 to January 2013)

Star Steel Corp. Manufacturing- Jeddah, Saudi Arabia

●Screened Resumes

●Partnered with hiring managers and determined staffing needs

●Performed in-person interviews

●Communicated company’s information and benefits during screening process

●Staying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices

Sales Executive (June 2010 to August 2010)

State Life Insurance- Jeddah, Saudi Arabia

●Used strong production knowledge to ensure customer satisfaction

●Identified potential clientele and generated leads

●Organized sales appointments for potential and existing clients

●Processed payments and handled large amounts of cash/cheque payments

Customer Service Representative (June 2009 to August 2009)

Orjuwan Al Sweadi Wholesale- Jeddah, Saudi Arabia

●Organized, stocked products and created visual displays

●Provided excellent sales techniques to ensure maximum amount of sales

●Cash Handling/POS- Processed orders

●Customer Service - Ensured customer satisfaction by making recommendations and assisting with any questions

References available upon request

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