ANGELA D. JORDAN

*** ********* ******

Raeford, NC 28376

910-***-**** (C)

ac4kqh@r.postjobfree.com

LinkedIn Angela Neal Jordan

PROFESSIONAL SUMMARY

Human Resources Specialist for Fayetteville State University and Military Veteran with an Active Security Clearance with over 20 years of proven experience in the United States Army. Accomplished measurable results in a dynamic, fast-paced environment. Possess a comprehensive background in principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation derived from conducting domestic and global operations in Afghanistan, Korea, and Germany. Qualities include expert training driven and passionate about the assigned task. Career supported by a Bachelor in Science in Organizational Management. Areas of expertise include:

●Records Management

●Manpower Allocations

●Recruiting and Staffing

●Conflict Management

●Office Technology

●Training and Development

●Personnel Management

●Organization/Communication

●Law, Regulations and Guidelines

PROFESSIONAL EXPERIENCE

Human Resources Specialist (June 2016 – December 2017) Fayetteville State University

Greet customers in a courteous & professional manner, answering multi-line phone system, directing callers and visitors to appropriate Human Resources staff or departments within the university. Researches and provides personnel information regarding university employees, temporary, and student workers to requesting agencies. Participates in new employee orientation sessions to provide the comprehensive benefits package. Responsible for the personnel files ensuring the proper filing procedures and standards are met. Proficient with Microsoft Office 365 (OneCloud, Word, Excel, PowerPoint), PeopleAdmin, Banner and BenefitFocus.

●Assists Employee Relations Manager with creating performance management training for Supervisors and Employees, process Grievance and Employee Relations intake forms and post jobs on the NC Works site

●Coordinates meeting spaces for search committee teams, scheduling telephone, Skype and face to face interviews for applicants in the Target Selection; process work compensation claims & employee recognition

●Assist employment unit with new employee orientation and the intake of HR documentation such as position personnel action forms, offer letters, I-9s, payroll forms, medical benefits and exit survey process

UNITED STATES ARMY-Various Locations

HR Training and Development Advisor (August 2014 – July 2016)

Provided essential personnel services support to over 1200 personnel, trained all employees on new personnel policy/regulatory changes. Provided candid feedback and insight to customer service teams on financial records review, retirements and promotions.

●Designed, supervised, and implemented a readiness record system which resulted in 100% of personnel being prepared for rapid deployment

●Created a group email box for awards and leaves which allow the command to improve the tracking system for over 52 awards and 3042 vacation requests

●Controlled over 60 human resources accounts for the command as the Personnel Automations Section Chief and Human Information Management System Manager

●Trained the Personnel Readiness Team which decreased the unit status reporting personnel readiness level to send 330 employees in support of overseas operations

Human Resources Inspector (July 2013 – August 2014)

Executed as site security manager functions for the Real-Time Automated Personnel Identification System site; initiated and prepared correspondence or messages to other organizations and individuals in response to requests for information, policy or guidance. Managed the personnel readiness in Republic of Korea for over 1.2K employees and foreign personnel.

●Conducted inspections for Human Resources areas. Awarded the best inspection section in the battalion

●Managed the organization’s Command Inspection Program by monitoring key internal control measures for four companies

Senior Human Resources Manager (January 2012 – July 2013)

Monitored input to all automated/manual data systems used in Human Resources/Personnel Management. Made

decisions based on a variety of information sources, personnel and command requirements. Selected to represent

the G1 at the Unified Endeavor to train deploying units in support of Operation Enduring Freedom.

●Managed casualty information and personnel replacement management system maintaining a 96% fill rate for positions with the command

●Managed personnel accounting/strength reporting system for a split based operations in Fort Bragg, NC and forward deployed operation in Kuwait and Afghanistan servicing 50,000 personnel

●Taught personnel resiliency skills as Master Resiliency Trainer ; helping to enhance personnel performance by reducing behavioral health problems

Human Resources Analyst (November 2007 – January 2012)

Monitored input to all automated/manual data systems used in Human Resources/personnel management. Developed three manuals and trained employees on new updated HR forms, reports, procedures or equipment, according to organizational policies. Oversaw the overall dispensing of customer services to include management of promotions, records updates for promotions and award boards.

●Managed casualty information and personnel replacement management system in Afghanistan tracking over 25,000 Military Personnel, DA Civilians, and Contractors

●Managed the program for Department of the Army General Douglas MacArthur Leadership Awards boards resulting in a selection of two personnel

●Updated Defense Enrollment Eligibility Reporting System, Real-Time Automated Personnel Identification System, Medical Protection System for 3,000 personnel

Human Resources Assistant (August 2006 – November 2007)

Managed and performed administrative and physical security procedures. Supervised and oversaw the daily activities of maintaining and processing personnel records and actions for 678 service members and their families.

●Prepared, reviewed and summarized personnel casualty documents for operational deployed employees to a Major General Officer Crisis Action Team

●Commended by the Command Physical Security Inspector for high security posture for key control of Cryptographic Coprocessor Cards during command inspection

●Volunteered to be Unit Prevention Leader for drugs testing and Medical Protection System manager and achieved a 31 percent increase in medical readiness

EDUCATION

Bachelor of Science in Organizational Management, Voorhees College - Denmark, SC 2006

Advanced Leadership and Management Development Course, 2005

Associate of Business in Computer Office Technology, Columbia Junior College - Columbia, SC 1993

CERTIFICATIONS

Human Resources Plans and Operation Course, 2015

DoD Government Purchase Card Approving Official Course, 2011

Master Resilience Trainer Course, 2011

Defense Integrated Military Human Resources System Champion, 2008

Army Center for Substance Abuse Programs, Unit Prevention Leader Course, 2007

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