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Customer Service Quality Assurance

Location:
Calgary, AB, Canada
Posted:
February 22, 2018

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Resume:

OBJECTIVE:

To work in the organization with the responsibility and dedication where I can utilize my work experience and theoretical knowledge in Chemical industries.

EDUCATION:

Chemical Lab Technician August 2017

Sheridan college Brampton, Ontario, Canada

HIGHLIGHTS OF QUALIFICATION:

Two years’ lab experience during study under faculty’s observation

Experience with calibrating laboratory equipment to get accurate results

Strong organizational skills developed through collaborating with team members and organizing group activities to ensure projects were completed on time.

Communication skills enhanced by delivering a presentation in front of class and received good grade for successful deliverance and completing project within timelines.

Work experience:

Cash handler

Moga’s pizza, Brampton, ON November 2015 – December 2016

Receive payments for all pizzas and other side orders at shop

Answered all calls and took many orders at same time

Fluent in speaking English

Excellent customer service

Cash handling and end of day revenue reconciliation and applicable paperwork

Monitoring the status of placed orders and encouraging the workers for faster preparation of orders

Keep balance sheets of amount received and transactions

Handled purchases in cash, credit cards, and ATM debit per company policy

Address any customers concerns or complaints immediately and effectively with the help of management when needed

Clean the dining room, service counter, and kitchen stations.

Depending on the shift, carry out opening or closing duties

PERSONAL SKILLS:

Excellent communication skills developed through working as cashier

Proficient computer skills developed through working as quality technician in food factory

Highly critical thinker with effective research skills developed by working as quality assurance associate

Exceptional leadership skills developed through lab experience in college

Good interpersonal and relationship building skills

Quality assurance associate:

Fresh start foods – Milton, ON – 15 June 2017 – 12 November 2017

Complete all required in-process checks (temperature verifications, production checks, tsunami concentration checks, retention sample checks)

Follow all procedures regarding GMP and health and safety

Ensure all output of the department meets all standards and expectation of the organization and support an environment of continuous improvement.

Ensure all equipment’s used are in line with required cleaning, calibration, process requirements.

Complete understanding of HACCP, CIFA, FDA and SQF

Proficient in windows, Microsoft, IOS and excellent research and writing skills

REFERENCE:

Available on request



Contact this candidate