Customer Service Microsoft Office
Resume:
Bernard J. Lee
Tunkhannock, PA ***57
Objective
Multifaceted, reliable and highly motivated professional seeks career advancement combining solid skills, education and proven experience..
Key Strengths: Customer service oriented, team player, self-motivated, detail-oriented, problem identification and resolution skills, high performer in stressful situations and proficient in Microsoft Office.
Work Experience
2/15 - 1/18 Proprietor /Freight Broker Quality Transportation
Tunhannock, Pennsylvania
Worked as a liaison between distributors and trucking companies. Managed dispatching and coordinating appointments for shipping of merchandise for several companies. Worked with customers for locating and preparing dates for shipments. Utilized the preparing and distribution of invoices and billing using Quickbooks and Excel. Customer service including troubleshooting and sales
6/2012 – 2/15 - Transportation Supervisor- LIFE Geisinger 570-***-****
Scranton, PA
Responsible for overall coordination and scheduling for LIFE Center participants transportation needs.
Includes planning, directing and managing the vehicle fleet, including maintenance and required record keeping. Responsible for human resource management of the transportation function including Drivers and Transportation escorts, including hiring, disciplinary actions, and coordination of continuing ed requirements. Evaluate and oversee performance of transportation vendors. Assure compliance U.S. Department of Transportation (DOT) safety regulations.
2/2011 – 6/2012 – Driver/ Courier - Keystone Medical Laboratories 570-***-****
Throop, PA
Involved in specimen handling following procedures such as maintaining temperature control and HIPAA compliance. Committed to the delivery of specimens in a timely fashion and maintaining accurate records. Ability to prioritize delivery locations efficiently to designated locations. Complete knowledge of routine office tasks and procedures. Highest professional customer service standards with all interactions with clientele. Avid to accept new and challenging job responsibilities.
9/2009- 2/2010 Delivery/Driver Jays Business Systems, Inc. 570-***-****
Scranton, Pennsylvania
Skilled in direct customer service and delivery procedures, including collections and status reporting. Delivered office supplies and business equipment. Coordinated most efficient delivery routes in a cost effective manner. Operated van and 25’ straight/box truck with excellent safety record.
6/1998- 12/2008 Proprietor /Freight Broker Quality Transportation
Tunhannock, Pennsylvania
Worked as a liaison between distributors and trucking companies. Managed dispatching and coordinating appointments for shipping of merchandise for several companies. Worked with customers for locating and preparing dates for shipments. Utilized the preparing and distribution of invoices and billing using Quickbooks and Excel. Customer service including troubleshooting and sales
Education -1989 Graduate of Pittston Area High School - Pittston, Pennsylvania
Specialized Training- CPR and First Aide Training
Technology- Microsoft Word, Microsoft Excel, MS Office, Intuit Quickbooks, Adobe Photoshop, MS FrontPage, Windows, Internet, Ecolane dispatch software.
Exceptional References Available Upon Request
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