*** ******** **

Canton, GA *****

404-***-****

ac4kq4@r.postjobfree.com

Raymond Homman

Summary of qualifications

Work experience

Strong and extensive experience in IT services from desktop, servers, network and end user support. Worked on complicated implementation of corporate networks including design, build, and maintaining all aspects of a Hyperscale Data Room. Worked with multiple ticketing systems and remote support tools such as Nable, Team Viewer, RDP and Salesforce.

2016- Current Hewlett-Packard Enterprise Alpharetta, GA

Technical Support Level II

Worked with HPE Server solutions encompassing all Generations including Synergy.

Responsible for diagnosing and creating plan of action for resolution of hardware as well as software issues.

Worked for resolution on Business Critical Systems, Blade enclosures and Apollo solutions.

Worked with multiple teams for design and build as well as maintaining critical systems in Hyperscale Data Rooms.

2015 – 2016 DMS Technology Temecula, Ca

Lead Tech Support Technician

Worked with Enterprise-Rent-A-Car in maintaining and building of new branch builds and troubleshooting

Built Network at Atlanta airport for backbone in VoIP, Access Control, and Microsoft Thin Client services using Cisco and Adtran Equipment

Installed, configured, and troubleshoot Windows thin client platforms.

Set-up and trained end users working with Office 365 as well as configured and troubleshoot Outlook and Active Directory.

Worked with Executive team at Enterprise to fulfill their service needs at all location here in GA including the airport.

Helped bring DMS into a profit making business in the Atlanta area within 6 months of employment.

2014 - 2015 Chart Industries Ball Ground, Ga

Learning – Talent Management Administrator

Developed and maintained Learning Management for end user and production employee training in safety, environmental, and quality..

Worked in team environment, implementing Talent Modules for Successfactors, including Performance Management, Recruiting, Goal Management modules using cloud learning and self learning resources.

Team Lead in a multi location corporate environment working with local Administrators.

Worked with Professional Services and HR team to implement new modules for Career Development and Succession Planning. Trained managers, recruiters and HR staff in utilizing new modules

Used remote tools such as Team Viewer, and RDP to remotely resolve issues on end user Windows or Apple platforms

Education

2002-2006 Cal State Long Beach Long Beach, Ca

B.S. Computer Science

Studied with an emphasis on networks, computer sciences and their future directions

Competencies

I am very competent with problem solving tasks and find joy and excitement with solving complicated and in depth problems with assets including patience and experience. I enjoy resolving end users issues and find satisfaction in being the hero that made it work. I am an active team member and lead by example.

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