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Customer Service Representative

Location:
United States
Salary:
$45000
Posted:
February 22, 2018

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Resume:

Jennifer Ferraro Cordts

** ******* ******

Port Jefferson Station, NY 11776

631-***-****

631-***-****

ac4koe@r.postjobfree.com

QUALIFICATIONS

*7 years medical receptionist

*8 years office management for a 3rd party distribution center

*20+ years customer service, office work and quality improvement

*Experience in inventory control software development and application

*Background in hazardous materials, storage, transportation and disposal

*Ability to learn an in-house computer system quickly & accurately

* Multitask & diversify to help run an exceptional office environment

*Osha compliant

Professional Experience

11/14/2016 - Present

Varsity Home Service

1610 Ocean Avenue

Bohemia, NY 11716

631-***-****

Customer Service Representative

*Answering Phones heavy call volume

*Scheduling of service repair calls

*Dispatching of Technicians

*Collection of payment for services provided

*Interaction with customers to provide them with information to address inquiries regarding products and services

*Help resolve any customer complaints

*Successware 21 computer systems

*Nexstar certified

*On-call for a 24/7 company

*Sales of maintenance agreements and equipment

*coordinating with supply houses

10/27/2008 – 11/8/2016

Suffolk OBGYN

A division of prohealth

118 North Country Road

Port Jefferson, NY 11777

631-***-****

Medical Receptionist

*Greeting of Patients

*Arriving patients into the computer

*Verification & Updating patient information & insurance into the computer

*Collection of copays and past due balances

*Exiting of patients and scheduling next appointment

*Organization & preparation for start and end of each day

2001 – 2008

Domestic Engineer & Stay-at-home Mom

Cordts Family

Port Jefferson Station, NY 11776

*Mother to Isabella & Makenna

*Too many diversified duties to list

2004 – 2008

Independent Contractor

The Pampered Chef

Port Jefferson Station, NY 11776

Director & independent Consultant

*Manage a personal direct sale business with 10 consultants working on my team

*Responsible for maintaining a show schedule to perform in home cooking demonstrations

*Offer catalog shows, fundraisers, wedding registries and bridal shows to maintain income

*Set up interviews & sign service agreements in effort to recruit additional members to my team

*Sell products to gain free & discounted products for my hosts

*Maintain a website to allow people to shop & order online to be shipped directly

1994 – 2001

E.L.M. Global Logistics

Emjay Blvd

Deer Park, NY 11729

Customer Service Representative

*Customer service representative for a 3rd party distribution center

*lead representative on accounts for Estee Lauder, Olympus & many others

*Processing orders & distributing them to various warehouse members for orders to be picked, packed & shipped

*Manage receiving, picking, packing & shipping of 1500 orders daily

*Scheduling of pickups from various freight carries & next day air shipments including hazmat

*Inventory management

*Quality control

*Working directly with software company to enhance & maintain computer programs, printing & software for the companies accounts

*Accounts payable & receivable

1991 – 1994

Maytag

Gazza Blvd

Farmingdale, NY 11735

Customer Service Representative & Dispatcher

*Heavy call volume

*Customer service

*Dispatcher of technicians to service calls and routes

*accounts payable & receivable

*helped with the upgrade and change-over of the new computer system and software upgrade

*parts department

1988 – 1994

General Electric

South Service Road

Farmingdale, NY 11735

Customer Service Representative & Dispatcher

*Heavy call volume

*Customer service

*Dispatcher of technicians to service calls and routes

*accounts payable & receivable

*helped with the upgrade and change over of the new computer system and software upgrade

*parts department

References:

Laura Shea 631-***-**** Suffolk OBGYN Supervisor

Lori Sherland 516-***-**** Suffolk OBGYN Co-worker

Kelly Conboy 800-***-**** E.L.M. Global Logistics Vice President

Education:

SUNY Farmingdale Route 110, Farmingdale NY 11735 Completed 1 year 1989

Ultissima School of Beauty Deer Park Ave, Deer Park NY 11729 Graduated 1990

Lindenhurst Senior High School Charles Street, Lindenhurst NY 11757 Graduated 1988

Professional:

*Nexstar CSR Training

*Completed courses/seminars in hazardous waste, transportation, traffic & safety

*national & regional conference to improve & enhance an independent direct sales business

Technical:

*typing skills 65 wpm

*basic computer skills

*diversified office duties

*fax

*printer

*internet

*EMR

*Medical Manager

*Microsoft excel

*Centricity 4.3.0

*Successware 21



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