Customer Service Representative
Resume:
Jennifer Ferraro Cordts
Port Jefferson Station, NY 11776
ac4koe@r.postjobfree.com
QUALIFICATIONS
*7 years medical receptionist
*8 years office management for a 3rd party distribution center
*20+ years customer service, office work and quality improvement
*Experience in inventory control software development and application
*Background in hazardous materials, storage, transportation and disposal
*Ability to learn an in-house computer system quickly & accurately
* Multitask & diversify to help run an exceptional office environment
*Osha compliant
Professional Experience
11/14/2016 - Present
Varsity Home Service
1610 Ocean Avenue
Bohemia, NY 11716
Customer Service Representative
*Answering Phones heavy call volume
*Scheduling of service repair calls
*Dispatching of Technicians
*Collection of payment for services provided
*Interaction with customers to provide them with information to address inquiries regarding products and services
*Help resolve any customer complaints
*Successware 21 computer systems
*Nexstar certified
*On-call for a 24/7 company
*Sales of maintenance agreements and equipment
*coordinating with supply houses
10/27/2008 – 11/8/2016
Suffolk OBGYN
A division of prohealth
118 North Country Road
Port Jefferson, NY 11777
Medical Receptionist
*Greeting of Patients
*Arriving patients into the computer
*Verification & Updating patient information & insurance into the computer
*Collection of copays and past due balances
*Exiting of patients and scheduling next appointment
*Organization & preparation for start and end of each day
2001 – 2008
Domestic Engineer & Stay-at-home Mom
Cordts Family
Port Jefferson Station, NY 11776
*Mother to Isabella & Makenna
*Too many diversified duties to list
2004 – 2008
Independent Contractor
The Pampered Chef
Port Jefferson Station, NY 11776
Director & independent Consultant
*Manage a personal direct sale business with 10 consultants working on my team
*Responsible for maintaining a show schedule to perform in home cooking demonstrations
*Offer catalog shows, fundraisers, wedding registries and bridal shows to maintain income
*Set up interviews & sign service agreements in effort to recruit additional members to my team
*Sell products to gain free & discounted products for my hosts
*Maintain a website to allow people to shop & order online to be shipped directly
1994 – 2001
E.L.M. Global Logistics
Emjay Blvd
Deer Park, NY 11729
Customer Service Representative
*Customer service representative for a 3rd party distribution center
*lead representative on accounts for Estee Lauder, Olympus & many others
*Processing orders & distributing them to various warehouse members for orders to be picked, packed & shipped
*Manage receiving, picking, packing & shipping of 1500 orders daily
*Scheduling of pickups from various freight carries & next day air shipments including hazmat
*Inventory management
*Quality control
*Working directly with software company to enhance & maintain computer programs, printing & software for the companies accounts
*Accounts payable & receivable
1991 – 1994
Maytag
Gazza Blvd
Farmingdale, NY 11735
Customer Service Representative & Dispatcher
*Heavy call volume
*Customer service
*Dispatcher of technicians to service calls and routes
*accounts payable & receivable
*helped with the upgrade and change-over of the new computer system and software upgrade
*parts department
1988 – 1994
General Electric
South Service Road
Farmingdale, NY 11735
Customer Service Representative & Dispatcher
*Heavy call volume
*Customer service
*Dispatcher of technicians to service calls and routes
*accounts payable & receivable
*helped with the upgrade and change over of the new computer system and software upgrade
*parts department
References:
Laura Shea 631-***-**** Suffolk OBGYN Supervisor
Lori Sherland 516-***-**** Suffolk OBGYN Co-worker
Kelly Conboy 800-***-**** E.L.M. Global Logistics Vice President
Education:
SUNY Farmingdale Route 110, Farmingdale NY 11735 Completed 1 year 1989
Ultissima School of Beauty Deer Park Ave, Deer Park NY 11729 Graduated 1990
Lindenhurst Senior High School Charles Street, Lindenhurst NY 11757 Graduated 1988
Professional:
*Nexstar CSR Training
*Completed courses/seminars in hazardous waste, transportation, traffic & safety
*national & regional conference to improve & enhance an independent direct sales business
Technical:
*typing skills 65 wpm
*basic computer skills
*diversified office duties
*fax
*printer
*internet
*EMR
*Medical Manager
*Microsoft excel
*Centricity 4.3.0
*Successware 21
Contact this candidate