Deadria Henley

Certified Trainer - The Cookout

Augusta, GA 30909

ac4ko2@r.postjobfree.com

706-***-****

Work Experience

Certified Trainer

The Cookout

November 2015 to September 2017

Train new employees on policies and procedures supervise employees on 2 drive thru windows and a walk up window when busy or short staffed help out in the kitchen

ISM Agent Augusta

Teleperformance

July 2015 to December 2016

* ISM Agent for AT&T and DirecTV maintaining customer accounts

* Focus on combined billing of all services from both companies

* Processing Hard Phone transfers

* Effectively managed a high volume of inbound and outbound customer calls.

* Gathered and verified all required customer information for tracking purposes.

* Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment.

* Resolved service, pricing and technical problems for customers by asking clear and specific questions.

* Activate New Contract Accounts for both companies

Billing Specialist Customer Service Rep Augusta

Teleperformance

July 2012 to November 2014

* Maintenance of Customers accounts and billing for Directv.

* Answer General questions about services, payments, programming and transferring

customers to correct department.

* Processing Hard Phone Transfers when equipment is down or updating.

* Effectively managed a high volume of inbound and outbound customer calls.

* Gathered and verified all required customer information for tracking purposes.

* Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment.

* Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Customer Service Associate Augusta

The Christmas Tree Shop

October 2011 to July 2013

Respond to telephone inquiries, providing quality service to customers and associates

inquiring about the availability of products or status of orders.

* Responsible for setting up store displays and resets for new products.

* Responsible for loading and unloading large furniture and fixtures for customers for easy

hauling.

* Excel within a service oriented company, demonstrating a talent for communicating

effectively with customers from diverse backgrounds.

* Greeted customers entering the store to ascertain what each customer wanted or needed.

* Described product to customers and accurately explained details and care of merchandise.

* Politely assisted customers in person and via telephone.

* Communicated with vendors regarding back order availability, future inventory and special orders.

* Provided an elevated customer experience to generate a loyal clientèle.

* Answered product questions with up to date knowledge of sales and store promotions.

* Conducted weekly walkthroughs with the manager to discuss interior visual displays,

including store window presentation.

* Bagged, boxed or giftwrapped sold merchandise per customer's request.

* Investigated and resolved customer inquiries and complaints in a timely and empathetic

manner.

* Built long term customer relationships and advised customers on purchases and promotions.

Waitress Augusta

IHop

September 2009 to December 2010

* Greeting and seating customers as they arrive.

* Place customer orders for desired food and drinks to be served to customers.

* Checkout all customers (dine-in or carryout)

* Followed all safety and sanitation policies when handling food and beverage to uphold

proper health standards.

* Displayed enthusiasm and knowledge about the restaurant's menu and products.

* Set dining tables according to type of event and service standards.

* Consistently provided professional, friendly and engaging service.

* Skillfully promoted items on beverage lists and restaurant specials.

* Addressed diner complaints with kitchen staff and served replacement menu items

promptly.

* Quickly recorded transactions in MICROS system to deliver prompt service.

* Demonstrated genuine hospitality while greeting and establishing rapport with guests.

* Provided friendly and attentive service.

* Guided guests through menus while demonstrating thorough knowledge of the food,

beverages and ingredients.

* Inventoried and restocked items throughout day.

* Maintained table settings by removing courses, replacing utensils and refilling beverages

promptly and courteously.

* Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Customer Service Representative Augusta

Sitel

September 2007 to September 2008

* Answer calls promptly to assist customers with activating a new cell phone account.

* Troubleshoot customer's equipment and services available for their account.

* Assist customers with payments and upgrades for better services and equipment for their

needs.

Sales Associate/Manager

Radioshack

January 2006 to May 2006

* Processed cash and credit payments rapidly and accurately.

* Responded to all customer inquiries thoroughly and professionally.

* Placed special merchandise orders for customers.

* Greeted customers in a timely fashion, while quickly determining their needs.

* Answered customer questions about product availability and shipment times.

* Accurately logged all daily shipping and receiving orders.

* Supervised a sales force of 3 sales associates.

* Reviewed operational records and reports to project sales and determine profitability.

* Promptly resolved all customer requests, questions and complaints.

* Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

* Earned management trust by serving as key holder, responsibly opening and closing store.

* Recommended, selected and helped locate and obtain out of stock

* product based on

* customer requests.

* Conducted weekly walkthroughs with the manager to discuss interior visual displays,

including store window presentation.

* Scheduled weekly inventory pickups and deliveries with vendors.

Pharmacy Tech/Cashier

Eckerds

May 2002 to August 2002

* Managed drug and supply inventories.

* Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

* Conducted routine inspections of medication storage locations.

* Regularly stocked shelves, rotated stock and checked for expired medications.

* Completed new and updated patient profiles, including lists of patient medications.

* Receptively answered customer questions and helped locate desired items in the pharmacy.

* Efficiently operated cash register and handled cash, checks, and charge transactions.

* Assisted the pharmacists with checking in and pricing drug orders, third party transactions

* and relevant paperwork.

* Greeted customers entering the store to ascertain what each customer wanted or needed.

Medical Office Assistant

Dr. Marion Ebron

October 2001 to December 2001

* Compiled and tracked outstanding balances owed to medical facilities.

* Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

* Precisely completed appropriate claims paperwork, documentation and system entry.

* Professionally and courteously verified appointment times with patients.

* Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op

* Reports, test results, home care forms).

* Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.

* Adeptly managed a multiline phone system and pleasantly greeted all patients.

* Verified patients' eligibility and claims status with insurance agencies.

* Prepared patient charts, preadmissions and consent forms as necessary.

* Pre certified medical and radiology procedures, surgeries and echocardiograms.

* Researched questions and concerns from providers and provided detailed responses.

Part of Clinical for A. R. Johnson Health Science Engineering Magnet High School

Medical Office Assistant

Dr. Benjamin Rucker

February 2001 to April 2001

* Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

* Correctly coded and billed medical claims for various hospital and nursing facilities.

* Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op

* Reports, test results, home care forms).

* Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.

* Adeptly managed a multiline phone system and pleasantly greeted all patients.

* Diligently filed and followed up on third party claims.

* Determined prior authorizations for medication and outpatient procedures.

* Pre certified medical and radiology procedures, surgeries and echocardiograms.

* Submitted electronic/paper claims documentation for timely filing.

* Posted and adjusted payments from insurance companies.

Part of Clinical for A. R. Johnson Health Science Engineering Magnet High School

Pharmacy Technician/Clinical

Eckerds

October 2000 to February 2001

* Managed drug and supply inventories.

* Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

* Conducted routine inspections of medication storage locations.

* Regularly stocked shelves, rotated stock and checked for expired medications.

* Pre packed bulk medicines, filled bottles with prescribed medications and affixed correct

labels.

* Receptively answered customer questions and helped locate desired items in the pharmacy.

* Efficiently operated cash register and handled cash, checks, and charge transactions.

* Assessed the correct identity, strength and purity of medications.

Part of Clinical at A. R. Johnson Magnet High School

Education

Diploma - A. R. Johnson Health Science Engineering

Magnet High School

August 1998 to May 2002

Associate of Science

Ogeechee Technical College

Associate of Science - Medical Coding

Augusta Technical College

Associate of Science

Ogeechee Technical College

Associate of Science - Radiology Technician

Augusta Technical College

Skills

Medical Terminology (2 years), Manager in Training (Less than 1 year), Customer Service (5 years), Cash Handling (5 years), Inventory Control (2 years)

Certifications/Licenses

Forklift Certified

June 2016

Additional Information

SKILLS

* Exceptional communication skills

* MS Windows proficient

* Quick learner

* Proficient in cash management

* Multiline phone talent

* Medical terminology knowledge

* Strong client relations

* Training development aptitude

* Professional phone etiquette

* Flexible

* Appointment setting

Contact this candidate