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Manager Technical Support

Location:
Corpus Christi, Texas, United States
Salary:
75000
Posted:
February 22, 2018

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Resume:

Michael Santos

**** ********** *****. ****** *******, TX 78413 H:361-***-**** C: 361-***-****

ac4knz@r.postjobfree.com

IT System Analysis-manager

Technically advanced information technology specialist with 25+ years of demonstrated success in project and program management experience. Experienced computer system analyst with diverse industry experience in commercial, construction, and government. Professional expertise includes systems applications, Six Sigma and lean processing, budget and scheduling, disaster recovery planning, Supply functions and technics, and information protection analysis.

Experience

Local 1624, Corpus Christi, TX

Longshoreman-Timekeeper

06/2017 –Present

Manage and monitor inbound & outbound equipment and supplies for the Port of Corpus Christi.

Maintain software and database for construction of labor/equipment used by longshoremen during military mobilization.

Collect employee information to be used to help manage personnel files and process payroll(W4-I9,etc.)

Collect and process man-hour labor and make sure time-sheets are verifiable for labor and equipment used.

Helped in the documentation of materials and equipment used to completed movements between staging areas and vessels.

Inventoried equipment, materials, and supplies used to transport to vessel and supply warehouse.

Uses of scan guns, pointers, personal computers, RFI Labels, and paperwork.

Berry Y&V LLC., Houston, Texas

IT Operations Manager

8/2009 – 05/31/2017

05/2007- 09/2008

Manage AS400 Computer Operations for international company. Aligned office departments and increased inter-departments communications and data sharing. Served as operating system expert, providing technical support for entire organization. Successfully trained over 10 employees to use new operating system(eCMS, CMS) which included training of personnel in the following packages-AR, AP, General Ledger, Job Costing, Billing, and Payroll. Responsible for the management, maintenance, and security of the entire company’s Canadian data network. Designed, documented, and executed appropriate maintenance procedures, including system upgrades, patch management, and system backups. Evaluated alternatives and developed recommendations for technology/process solutions to meet business requirements. Provided daily technical support to ensure company staff had necessary tools to perform task efficiently. Administered in-house and telecommuters, phone systems, network, internet, email, and web-site connectivity. Streamlined and enhanced the corporate accounting and operations systems which included Upload/Download of Employee time from external software to be used for Payroll(ADP System and organization’s application software) and Cost. Updated cost reports to manage projects and reported results to management. Ensure technical and functional designs meet business requirements. Enhanced end users’ understanding of database systems by conducting pre-implementation workshops, delivering group and individual training sessions and creating user-friendly training materials.

U.S. Navy, Corpus Christi, TX

System Administrator

11/2011 – 6/2012

System Control for hardware and software operations including graphics using high speed Unix Programs.

Managed and maintained security and connectivity on 150+ servers at five different locations in Texas, Alabama, and Florida.

Software conversion of test and production system and databases.

Programmed multiple queries from different databases for management.

OOMA nightly processing.

Active Directory, VMware, Cognos, Server 2003-2008 Server Management experience, Cisco Servers, Windows XP, 7, 8, and Windows 10.

Maintained and managed security procedures and policies used by government personnel.

High into troubleshooting system problems and resolutions. Developed functions, scripts and reports that were instrumental to the success of high-priority development projects.

L3 Vertex, Corpus Christi, TX

Computer Operator 3

03/2006 – 5/2007

Shift Supervisor over other Operations Personnel.

I have the duties of training new personnel.

System Control for hardware and software operations including graphics using high speed Unix/Oracle Programs.

ASRS programs to control automated guided vehicles.

Software conversion of test and production system.

Programmed multiple queries from different databases for management.

Managed inventory system which included input, corrections, and updates to equipment and supplies database.

RFI and scan guns used for inventory labels and packages/crates.

High into troubleshooting system problems and resolutions. Developed functions, scripts and reports that were instrumental to the success of high-priority development projects.

Computer Merchants, Corpus Christi, TX

Computer Technician

03/2004 – 5/2007

System Control for hardware and software operations including graphics.

Software conversion of test and production system.

Programmed multiple queries from different databases for management.

Installed peripheral equipment and software for different clients in the Corpus Christi area.

Manage and create project Work Breakdown Structure (WBS) as applicable.

Local 1624, Corpus Christi, TX

Longshoreman-Timekeeper

02/2002 –2/2004

Manage and monitor inbound & outbound equipment and supplies for the Port of Corpus Christi.

Maintain software and database for construction of labor/equipment used by longshoremen during military mobilization.

Collect employee information to be used to help manage personnel files and process payroll(W4-I9,etc.)

Collect and process man-hour labor and make sure time-sheets are verifiable for labor and equipment used.

Helped in the documentation of materials and equipment used to completed movements between staging areas and vessels.

Inventoried equipment, materials, and supplies used to transport to vessel and supply warehouse.

Berry Contracting LLP, Corpus Christi, TX

Communications Manager

12/1985 –11/2001

Managed daily operations on 5 different AS400 computer systems.

Managed phone operations at 9 different telephone sites.

Negotiated annual agreements for wireless and long-distance service.

Programmed in RPG 3 & 4 & ILE.

Programmed multiple queries from different databases for management.

Supervised personnel on multiple accounting packages which included AR, AP, General Ledger, Job Costing, Billing, and Payroll.

Inputted W4 and I9’s for new employees and keyed employee’s time into Payroll application.

Managed inventory system which included input, corrections, and updates to equipment and supplies database.

Updated cost reports with estimates and projections.

Primavera and Microsoft Project Experience

Point of Contact for application software issues.

Education & Training

University of Phoenix, Phoenix, AZ

Masters of Business Administration, Concentration in Project Management

University of Incarnate Word, San Antonio, TX

Bachelor of Business Administration, Major in Information Technology

07/2013

05/2007

Del Mar College, Corpus Christi, TX 05/2004

Associate of Science, Major in Computer Information Systems



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