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Software Support

Location:
Petersburg, Virginia, United States
Posted:
February 22, 2018

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Glenn H Burke Phone 804-***-****

*** ******** ***. *-**** address ac4knl@r.postjobfree.com

Colonial Heights, Va.23834

Education

Manchester Community College 1977 - 1983

Master's Degree: Computer Science

Bachelor Degree: Automotive Engineering

Certifications:

A+ Certification

IBM Laptop and Desktop Certified

Dell Laptop and Desktop Certified

HP Laptop and Desktop Certified

Compaq Certifications

Asus Laptop and Desktop Certified

Sony Laptop Certified

Toshiba Laptop Certified

LG LCD and LED Certified

Microsoft Windows 7 Administrator Certified and Server 2008 Software Certifications

Professional Summary:

Able to assist with the installation of new software and hardware. Adapt, configure and test computer software and hardware including repair or replaced motherboard, keyboards and hard drives. Remove virus, data backup, and/or user systems for effective integration of software systems.

Virus, Spy Ware, and Mal Ware Installation and Removal.

Extensive Windows XP/7 troubleshooting and support experience.

Extensive Printer support experience, including the Nexicore printer replacement program in HCA hospital. Here, I replaced all printers in two hospitals alone totaling 217 Network Printers. This included the setup, break/fix support. Also had to set protocol set codes for each user.

The printers that I support and repair are: Xerox, HP, Dell, Lexmark, Epson, Oki, and Toshiba

I have completed over 11 refresh projects over a 5 year period. This included the set up new systems, including security and firewall. IP network borders, and handle signaling, data, voice, and video traffic

Also installed the security protocol and windows 7 operating systems.

IP network borders,and handle signaling,data,voice,video traffic

Symantec tools (like Wise package studio software ) and 2 other similar type of software i used these in Dell and HP (refresh) setting up software as one package and install then verifying that all software worked .

Professional Experience:

Nexicore – Richmond, VA L4 Tech/Senior Technician 03/ 1999-2011

Assist with the installation of new software and hardware, versions and updates

Adapt, configure and test computer software, hardware, and/or user systems for effective integration of software systems. Nexicore is no longer business they bought out by Comcast.

Nexicore is a warranty company for Comcast, Wal-Mart, LG,HP, Dell, and ASUS

Provided hardware repair on various laptops and desktops

Some white board installations and repair

Extensive Printer repair and service on Xerox and HP Printers

Virus Removal

Installed networks and wireless systems

Printer repairs

Also set up CISCO system servers and exchange system

US ARMY (part-time for 6 months) (Project lead) hands on 11/ 2009-05/2010

IT Support

Wrote various software / adware removers for un-wanted software

Set up new systems and laptops including security and firewall

Installed security protocol and Windows 7 OS

Provided support to Sony laptops

Dell laptops and desktops (Paragon ),Symantec Ghost,

Panasonic US ARMY (paragon)Hardware Abstraction Layer this call HAL

This is how it done

1 Create one or more partition on the disk or just clone it one that is already done

off a central system

2 Format system to create a file system type NTFS,FAT if you are using windows

3 Install operating system it should install drivers at the same time or software

if not then you have to install drivers and software after words but most of the time clone you are using should install everything .

very-fie that system has the right software and application

PFI Honeywell (Project lead) 2010-2011

Dell Refresh

Assist with the installation of new software and hardware, versions and updates

Adapt, configure and test computer software, hardware, and/or user systems for effective integration of software systems

TSS / Dell

This was a two week job 10/12

Part time, short term contract

Deployment Ion server

PC MOBILE USA 1995-2015 owner. Hard support, Installation of new software, updates; adapt, configure and test computer software, hardware. Net work installations build and design



Contact this candidate