Joy A. Sprague
H: 910-***-**** C: 910-***-****
PROFESSIONAL SUMMARY
Over 15 years of Administrative & Customer Service experience
Computer and Data Entry knowledge
Ability to analyze and resolve problems
Ability to interact professionally with co-workers and with customers.
SKILLS
Word Processing
Data Entry
Mircrosoft Word
Excel
Quickbooks
Datatel
Cash handling/processing payments/credit card machine
WORK HISTORY
Customer Service Representative
Piedmont Natural Gas
08/2017-Present
Answer all customer calls in a timely manner
Assist customer with Bill payments
Start, stop and transfer utility services
Assist customers with payment arrangements
Document customer accounts accurately
Front Desk Clerk
Cumberland County Schools/E.E. Miller Elem. 02/2013-06/2017
Administer medication to students on a daily basis as needed
Sign student in/out to their parents
Assist Principal with other clerical duties
Maintain monthly parent involvement report
Enter daily attendance
Financial Aid Records Clerk/One Stop
Fayetteville Technical Community College 08/2006-01/2013
Assist student in completing FAFSA applications and other federal paperwork.
Code student information into DATATEL system.
Schedule students for entry assessment placement testing.
If needed, contact students to bring in missing paperwork.
Help students with Admissions process
Perform other duties as assigned which would include helping with Registration and Admissions process.
Assist with graduation duties.
Work in call center. Inbound and Outbound calls
A/P Clerk – Vendor Maintenance
Barnes & Noble –Financial Center 04/2005-04/2006
Add/delete vendor information into Oracle system for new and existing bookstores.
Receive vendor checks on a weekly basis to be distributed to the appropriate departments.
Prepared vendor checks to be mailed to the appropriate vendors or sent to the NY Corporate office via courier.
Add/delete information for foreign vendors in Oracle system.
Corresponded daily with the A/R department for vendor information that needed to be added or changed in Oracle.
Administrative Assistant to Budget Director
SUNY College at Old Westbury 01/2000-02/2003
Import Budget information using HRMS system
Manage contracts for current and vacant positions
Answered phones and directed them to appropriate departments
Reconciled budget books from previous years in order to get caught up to the present year.
Assist other departments with their duties when needed.
EDUCATION
Associate in Science: Business Administration-Nassau Community College – Garden City, NY