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Customer Service Administrative Assistant

Fayetteville, North Carolina, United States
February 22, 2018

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Joy A. Sprague

H: 910-***-**** C: 910-***-****


Over 15 years of Administrative & Customer Service experience

Computer and Data Entry knowledge

Ability to analyze and resolve problems

Ability to interact professionally with co-workers and with customers.


Word Processing

Data Entry

Mircrosoft Word




Cash handling/processing payments/credit card machine


Customer Service Representative

Piedmont Natural Gas


Answer all customer calls in a timely manner

Assist customer with Bill payments

Start, stop and transfer utility services

Assist customers with payment arrangements

Document customer accounts accurately

Front Desk Clerk

Cumberland County Schools/E.E. Miller Elem. 02/2013-06/2017

Administer medication to students on a daily basis as needed

Sign student in/out to their parents

Assist Principal with other clerical duties

Maintain monthly parent involvement report

Enter daily attendance

Financial Aid Records Clerk/One Stop

Fayetteville Technical Community College 08/2006-01/2013

Assist student in completing FAFSA applications and other federal paperwork.

Code student information into DATATEL system.

Schedule students for entry assessment placement testing.

If needed, contact students to bring in missing paperwork.

Help students with Admissions process

Perform other duties as assigned which would include helping with Registration and Admissions process.

Assist with graduation duties.

Work in call center. Inbound and Outbound calls

A/P Clerk – Vendor Maintenance

Barnes & Noble –Financial Center 04/2005-04/2006

Add/delete vendor information into Oracle system for new and existing bookstores.

Receive vendor checks on a weekly basis to be distributed to the appropriate departments.

Prepared vendor checks to be mailed to the appropriate vendors or sent to the NY Corporate office via courier.

Add/delete information for foreign vendors in Oracle system.

Corresponded daily with the A/R department for vendor information that needed to be added or changed in Oracle.

Administrative Assistant to Budget Director

SUNY College at Old Westbury 01/2000-02/2003

Import Budget information using HRMS system

Manage contracts for current and vacant positions

Answered phones and directed them to appropriate departments

Reconciled budget books from previous years in order to get caught up to the present year.

Assist other departments with their duties when needed.


Associate in Science: Business Administration-Nassau Community College – Garden City, NY

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