DIVYA TRIVEDI

Columbus, OH • +1-415-***-****

• Personal email:- ac4kl1@r.postjobfree.com

PROFILE

Innovative and result – oriented business analyst with high – profile consulting projects across large scale corporate environment. Extensive experience as business analyst on successfully working with internal and off shore cross-funtional teams to deliver results. A team leader, motivator and peoples person who belives in delivering results and high quality work at a fast paced environment.

Core Competencies:-

Business Liason to IT- Business and Functional Requirements Documentation • Process Work Flow Analysis • Cross-Functional experience • Team building • Project Coordinator-SDLC • Strategic Planning and Project timeline scheduling • Strong Agile Knowledge • Leadership • Process Improvement.

Professional Experience

State Auto Insurance, Columbus, OH

Spend more time thinking about your customers and less time thinking about insurance for your business.

Business Analyst Feb 2016 – Till date

Project description: State Auto Insurance is a property and casualty insurance company with their CHQ in Columbus, OH & providing insurance including 22 other states. I worked on the project crunch which was to implement Guidewire for their Auto & Property LOBs. Our goal was to enhance the entire legacy system by integrating the Guidewire suite to the Insurance business at State Auto by upgrading the Policy center, billing center & Claim center.

Primary requirements engineer for Personal Lines Auto, Home, Umbrella and Commercial Lines Businessowner’s, and Umbrella Policies for Agent Portal and Policy Center.

Analysis of the new requests specified by the end users for future releases and discussion with the functional and technical teams in Production (RUN) Support.

Fostered team dynamics with changing team size to align with Agile Standards with practices as Standups, retrospectives, backlog grooming and product owner review.

Facilitated requirements gathering by having meeting with SMEs and other work streams.

Actively took responsibilities of business requirements by providing functional support to Dev & QA teams.

Worked as primary contact person for managing changes to project requirements by administering the change management processes.

Responsible to track document, capture, manage and communicate the requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for the project.

Helped QA’s by conducting the requirements testing.

Provided support on adding functional requirement scope to product backlog

Tracked bugs & defects to meet project's quality and contractual requirements.

Worked on validating test cases based of requirements.

Constantly worked as great team player & support by providing assistance on work efforts.

Provided support to off - shore design, development and QA teams to meet business needs.

Facilitated pordut demo to agents & executives.

Created Jira stories and bugs.

Consulted UX/UI developer in developing wireframe for user stories.

Alfa Mutual Insurance, Montgomery, AL

Life is complex, but insurance shouldn’t be.

Business Analyst March 2015 – Dec 2015

Project description: Alfa Mutual Insurance is one of the biggest P&C insurance provider company in Alabama following with Mississippi and Georgia. I worked on the project LIFT which was to enhance their legacy system by integrating the Guidewire suite to the Insurance business.

Identified and understand the business problem and the impact of the proposed solution for Enterprise operations.

Provided executable solutions/alternatives on improving the processes and implementing standardization across all the different streams.

Worked on requirements gathering by conducting workshops with many work streams.

Consulted UX/UI developer in wireframe for user stories.

Documented & articulated the requirements on Story cards.

Worked on mobile application Kony for gathering requirements and helping the UX/UI developer for developing wireframe.

Assisted PM In providing solutions & strategy on building road map for the Business department for the company.

1.Performed Gap analysis by observing the organizations current stage & recommending what is required (the GAP) to reach the required goal.

2.Provided solutions on updating the current tools & templates.

Responsible for creating and distributing Weekly Status Reports for P.M

Extensively used MS SharePoint and MS Excel to keep various stakeholders to document and display Artifacts.

Facilitated User Acceptance Testing (UAT).

Interacted with QA/Dev teams to lay out the requirements and took notes of the changes as and when faced.

Actively Involved in tasks like on boarding, delegating and transitioning ongoing offshore Dev and QA teams.

Worked on creating Enterprise End to End business process flows for guidewire.

Participated with integration team on marking all the integration pointers on the workflows for the QA SIT team.

Tracked defects in HP ALM as and when required.

Tracked Changes request (CRs) from all functional streams using JIRA & did impact analysis on whether they are effecting the Business Process Models or not.

Master’s of International Business Jan 2014 - August 2014

HULT INTERNATIONAL BUSINESS SCHOOL San Francisco, CA

Action project with Techo:

Developed a Business strategy on how to enter and penetrate the North American market, developed a marketing strategy on how to spread awareness and create the TECHO brand awareness.

Proposed reasonable strategies to differentiate the product.

Successfully executed the BA process such as Entity Relationship diagram, Gap analysis, and Process evaluation.

Performed User Acceptance Testing (UAT) and documentation of test cases for Identity and access management.

International Marketing Project: Proposed a new marketing strategy for Mercedes in China to overcome the problems of lower sales as compared to it’s competitors and image of an old’s man car.

Observed the culture and buying habits of the local people in order to change the image of the general public.

Proposed the advertising and marketing strategies both for short and long term to target the market more effectively.

Analyzed the situation of competitors and the strategies which make them more successful in Chinese market.

CBM Pvt Ltd

Bringing Innovation to education.

Project Analyst (Intern) Feb 2012 – Nov 2012

Assisted in gathering functional requiments.

Captured meeting mintues and forwarded to related parties.

Coordinated with PM on day to day activities.

Education

Master’s of International Business Sept 2013- August 2014

HULT INTERNATIONAL BUSINESS SCHOOL San Francisco, United States

The Global Business School.

Gained the global exposure with knowledge and technical expertise in business affairs, finance and marketing industry.

Participated in various clubs such as Innovation and Event management.

Member of Hult business incubators.

Bachelors of Financial Market June 2010-May 2013

Malini Kishore Shanhvi – Mumbai, India.

Created a marketing strategy for Avis-Zipcar to gain better profitability in American market.

Prepared a financial analysis for Oil and Gas industry and understanding the trends of top 5 Oil and Gas companies, their future forecasts and detailed analysis of their financial statements.

Additional Information

Volunteerism

-Participated to help homeless people for NGO TECHO.

-Participated in Social Awareness Drives.

Languages: English (Fluent); Hindi;

Software Applications:-Microsoft Windows, Word, Excel, Outlook, LYNC, Powerpoint, Visio, Google Suite, Jira, Snagit, Sharepoint etc.

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