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Manager Customer Service

Johannesburg, GP, South Africa
February 22, 2018

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Surname : Mthethwa

First Name : Given Zakhele

Date of Birth : 11 June 1974

Identity Number : 7406115715080

Marital Status : Single

Nationality : South African

Religion : Lutheran Church

Drivers Licence : Code 10 (Valid)


Contact Number : 076 6137 968/ *** **** 674

Home Address : 56-14th Avenue



Email Address :


Position Duties/Held

Inventory Controller Supervisor (Stock transfers, Reconciliation, Stock controlling, Monitoring all staff duties and all Operations, all assets and

Security controlling, Shipping all finished assets abroad, scanning all parcels

and daily stock-counts. Resolving and liaison with other department’s managers, Issuing and receiving work from floor workers, liaison with QC and QA department, Housekeeping, All stock reconciliation and movement,

Safety and Accuracy of all stock and reports. Strong communication with other departments.

Consistency supply of stock to the workers and QC and QA. Inspecting time frame of finished

products. Monitoring all CCTV and Security check to all assets. All stock control in the factory, Fifo), All housekeeping and Health and Safety.

Period Employed : 2012 March – Current

Name of Firm : Laurelton Diamonds SA

Reason to leave : Retrenched (01 April 2014)

Position Duties/Held

Dispatcher (Driver, Receiving, GRV’s, POD”s, Stock transfers, Debriefing, Sending stock to branches, Invoicing for various customers, scanning jobs

From different department, Sending jobs with couriers local and cross borders, sending

Hand-over’s, Stock counts and Circle counts, Scanning invoices into the system, Preparing

Packaging for stock and Quality checks from departments, Customer queries and follow-up jobs)

House keeping and Safety.

Period Employed : 2011Feb – 2012 March30

Name of Firm : Essilor SA (Distribution)

Reason to Leave : Mature position and Growth

Position Duties/Held

Logistics/Warehouse Supervisor (Driver, Debriefing, Bulk stock loading, Reconciliation,Controlling of incoming stock from suppliers.

Movement of items to different Departments, Movement of stock from Factory to Despatch. Despatching and monitoring all vehicles, resolving queries

With customers and suppliers, Housekeeping, GRV"s and POD's, Supervision quality of stock

From factory, checking Production from factory, Stock takes for all Stores using

OMNI system and Cycle counts, Daily schedules and waste, Debriefing and Daily reports to Management, Planning and managing daily duties, All vehicles and forklifts maintenance

Daily planning with management, 22+ people, Timesheets and Fuel usage, Vehicle maintenance)

Period Employed : 2008Oct – 2010Apr

Name of firm : Rand Envelope (Warehouse/Factory)

Reason to Leave : Company was liquidated

Position held/Duties

Supervisor Distribution (18+ people, Stock control, Receiving stock from overseas, Reconciliation, checked, counted and put on system. Stock Controller. Controlling stock from Receiving to Packing and to the bins on SAP-Planning and Stock take planning for stock preparation to supply reserve bins and fixed bins and Quarterly stock takes. Dispatching stock to Retail (Game, Dion, Hifi Corp etc.) & Rental, Bar-coding stock from overseas with code. Driver Controller, checking with the driver for daily deliveries. Bond store controlling for finished goods to supply other departments.

Communicating with customer care for Retail and Rental stock. All stock movement on SAP (PRODUCTION). And stock replenishment. Housekeeping and Machine maintenance, Staff

Discipline and Resolving queries, and daily reports to management, Planning and managing daily duties, housekeeping)

Period Employed : 6 years (2003 – 2008 march)

Name of Firm : Ster Kinekor (Warehouse/Distribution)

Reason to Leave : Needed growth and Maturity

Position Duties/Held

Assistant Manager (Management of staff in the absent of department managers, daily reports to Warehouse Manager, Controlling packing and picking areas.

Resolving queries for customers and staff make sure daily duties are executed.

Checking receiving and dispatch for stock and controlling Drivers. Planning and management of all daily duties)

Position Duties/Held (DUAL)

Stores/Packing Controller (Picking order from bins with scanner or manual, Stock take quarterly counting stock, Receiving stock and checking on SAP, Despatch orders from picking position. Stock controlling from packing area and bond store for Retail (Game, Dion, Hifi corp. etc) and Rental, Machine maintenance with minor problems and Ordering parts.

Controlling of offloading huge containers)

Period Employed : 2 years (2001 – 2003)

Name of firm : Ster Kinekor (Warehouse/Distribution)

Reason to Leave : Growth and Development

Position Duties /Held

Pills Manufacture(Receiving stock from the dispenser, Check stock per batch number, mix different chemicals and powders as per work ticket, Loading chemicals to the blending machine and operating and check PRODUCED pills by standard and Dispenser,Housekeeping, Waste management)

Period Employed : 8 months (1999)

Name of firm : Adcock Ingram-Olifansfontein (Factory)

Reason to Leave : Temp position


Name of School : Alexandra High School

Highest Standard Passed : Grade 12 (Matric)

Year : 1994

Subjects : English







1. Name of Institution : Damelin

Course Enrolled : Stores and Stock Controller (Diploma)

2. Institution : Damelin

Course Enrolled : Production & Supervision (Diploma)

3. Institution : Damelin

Course Enrolled Strategic Logistics Management

(Waiting for Results) can confirm with institute

4. MDP Training : (Management Development Program

(Ster Kinekor Distribution Centre)

5. Leadership Training : Laurelton Diamonds S.A (Certificate)

6. Certificate of Recognition: Ster Kinekor

Computer Literate : Ms Word


Ms Outlook Explorer

Ms Internet Explorer

Windows XP

SAP System (W/H Production)

Omni System (W/H Distribution)

SAGE (Invoicing and Production)

Dia-Factory (Production)

Interests : Cycling

Reading Magazines



Name of Person : Ms. A. Pule (Laurelton)

Position : Production Manager

Contact Number : 083*******

Name of Person : Mr. D. Cash (Essilor)

Position : Despatch Manager

Contact Number : 076*******

Name of Person : Mr. L. Kgopa (Ster Kinekor)

Position : Operations Manager

Contact Number : 072*******

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