Technical Support Engineer
ROMMEL D. TUY
**-* ******** **. *** Lower Bicutan Taguig City
Mobile number: 097********
Email Address: ac4kje@r.postjobfree.com
CAREER OBJECTIVE
Aspiring to achieve a challenging position that requires my knowledge and skills, a role that will utilize my technical experience and expertise to support and enhance company’s goals and objectives in the Information Technology environment.
TECHNICAL SKILLS
Operating System such as Windows XP, VISTA, Windows 7, Windows 8, Windows Server 2003, 2008, 2012.
Performs computer applications basic LAN networking.
Performs Installation of OS, Standard application, other software’s, updates and drivers.
Troubleshoots user’s problem relating to Operating System issues on Network Connectivity, MS Office products and Internet connectivity.
Telephone line cabling and configuration
PROFESSIONAL PROFILE
Jan/23/2015 – Feb 28, 2017
Hewlett Packard Philippines
Intellectual Property Center, Upper Mc Kinley Road, McKinley Hill
Cyberpark, 1634 Taguig City
Position: Wintel Support Engineer.
Duties/Responsibilities
Perform Server/Service restarts when required as part of proper resolution.
Proper ticket handling and resolution for issues.
Respond to and track any such issues by ensuring the customer is promptly
Notified while ensuring resolution and/or proper handover to team members
Take ownership of any such network issues and follow them through to
Resolution, ensuring constant internal & customer contact/update.
Create weekly and/or monthly reports in order to track and trend recurring
Issues and isolate possible trouble commonalities.
Completed ESL account name that multiple servers can check in particular time zone and region that HPE servers can remote wisely using pa account name administrator localadmin MSTSC remote desktop
Using VMware to Migrated data centers to improved management servers accessible in monitoring tickets like SM9 and A1 tools in order to support the servers up and running 24/7
ILO physical servers to parent hostname server to child domain name servers to FQDN and HP blade enclosure to maintain the switch configuration servers still in coverage
Responsibilities to site scope OVO or open view operations status,version to pinging server using telnet tracert and CMD commands
Automated alerts day tasks use to perform set servers in good condition everyday and maintained virtual data centers
Handled different kinds of servers operating system such as Win 2003, 2008, and 2012.
Jan/4/2011 – Jul/28/2014 Mannasoft Technology Corporation
2/F Republic Glass Building 196 Salcedo St., Legaspi Village
1229 Makati City
Outsourced at:
Emerson Network Power
(now Artesyn Embedded Technologies)
10/F 1800 Eastwood Avenue Bldg, 116 Eastwood Ave.,
Eastwood City Cyberpark, Bagumbayan, 1110 Quezon City
Position : Technical Support Engineer
Duties/Responsibilities
Provides 2nd line of support about computer software and hardware issues through phone, email, chat, remote sessions and physical assistance.
Responds to contracted Helpdesk calls by providing on-site services.
Place all requests and issues received in the Helpdesk ticketing system for queuing management.
Provides feedback to the users regarding status of requests for assistance through proper channels.
Support offshore users through remote control using Landesk, Remote Desktop, Netmeeting, and VNC.
Document steps and actions taken to resolve customer issues for the Knowledge Base.
Download AS400 weekly and monthly reports.
Maintain contacts with local vendor for support of purchased hardware devices.
Document repairs, recoveries or deliveries of PC’s and peripherals
Provides assistance on maintenance and administration of servers and LAN.
Active Directory & Security Administration
creation, disabling and unlocking of account
performs password reset and renewal of expired account
E- Mail Lotus Notes & Outlook:
install and maintain necessary client version
performs account configuration and setup
troubleshoots email problems
recovers deleted mails and archives on the server
Hardware / Software:
provides a remote support for Windows XP and Windows 7 platform on any IT related issues
Performs installation, setup, configuration and testing of the user’s standard software and in-house developed systems. (Microsoft Office, Oracle, iPro, SAP, Lotus Notes Applications, etc.)
isolates and troubleshoots issue
Citrix Administration:
creation and deletion of accounts
renewal of terminal licenses
provides necessary rights for a particular application
Information Security Management:
updates machine’s software thru LANDesk patches
detects viruses thru remote checking and scanning
ensures all antivirus clients are all up to date with updated virus definition
clean virus infected desktops or laptops detected in the system and ensure that virus definitions are updated.
Telecommunications:
Knowledgeable in PABX and AVAYA phone setup, configuration and troubleshooting.
Knowledgeable in AVAYA Administrator.
performs telephone line tracing, switching and changing of local numbers
makes data and voice patch cords
performs setup, configuration and troubleshooting for Blackberry, Smartphones and iOS devices such as iPad and iPhone
Feb/2007 – Jan/2011 Ricoh Philippines, Inc.
Ground Floor, OPPEN Building, 349 Sen. Gil Puyat Avenue, Makati
Deployed at:
Emerson Network Power (now Artesyn Embedded Technologies)
33/F Orient Square Building F. Ortigas Jr. Road (Emerald Ave), Ortigas Center, Pasig City, 1605, Metro Manila, Philippines
Position : Technical Support Staff
Duties/Responsibilities
Ensure 100% machine uptime.
Network printer installation/ configuration
Prioritizing and managing several open cases at one time.
Monitoring and maintaining the printer network.
Perform machine repair, preventive maintenance and replacement of parts to ensure machine uptime.
Management and monitoring of stock such as spare parts and supplies.
Responsible in ordering needed parts and supplies.
Sorting stapling and distribution of printed documents to end users.
Serves as a focal person between Emerson Network Power and Ricoh for all printer concerns
Reports creation for any concerns and costumer’s feedback encountered while in duty.
Ensure proper turnover of stocks to the next shift technician.
Maintain good relationship to end users.
Maintain good and professional image of Ricoh (Philippines), Inc. to Emerson Network Power.
Requires attending skills upgrade training.
Refers major hardware problems to service personnel for correction.
Reports security incidents and / or any identified security weaknesses.
Performs other tasks that may be assigned from time to time.
Electrical safety checks on computer and printer equipment.
EDUCATIONAL BACKGROUND
June 2003 – April 2005 Datamex Institute of Computer Technology
Kapasigan, Pasig City
Computer Technician
SEMINARS ATTENDED
Feb 2007 Digital Connectivity Network Printer
Sept21/2011 MS Office 2010 Basic Training
MS Outlook 2010
Oct20,2011 Windows 8 / Windows Phone Training
PERSONAL PARTICULARS
Gender : Male
Age : 32
Date of birth : July 2, 1985
Place of Birth : Naic, Cavite
Civil Status : Single
Citizenship: : Filipino
PERSONAL PREFERENCES
Don Masangkay
System Administrator
Artesyn Embedded Technologies
Jeffrey Miranda
System Administrator
Artesyn Embedded Technologies
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