Customer Service Sales

MAROUEN BEN ABDALLAH

Address: Way **** Bldg. ***, Bowsher, Muscat, Sultanate of Oman

Email: *******.*****@*****.***

Cell: +216-**-***-***

OBJECTIVE

To work in a challenging environment of growth and excellence, where I will be able to enhance my skills and knowledge in the fields of customer service, hospitality management, and tourism.

CAREER SUMMARY

4+ years of experience in the Restaurant and Food & Beverage business, providing customer service, responsible for marketing, catering, telemarketing, event supervision and client relations. Started from a junior level post and advanced to Dining and Team Supervisor within 7 months of tenure.

Customer service skills – Top notched communication skills with multiple languages and can handle customer relations in a professional work ethic manner

Multi-tasking capability- Ability to manage multiple sections of the workplace effectively and efficiently.

Team Work- Ability to work in and lead a team. Good leadership/delegating abilities for supervising waiters’ staff, and able to work in any environment or in a group handling hotel and food/beverage services.

Sales and marketing skills- Ability to promote, sell, and make recommendations of the establishment’s products and services with the main focus of creating a good customer experience.

JOB EXPERIENCE

Name

Title

Location

Year

Nespresso

Zeitoun Restaurant

Salesman

Outlet Supervisor

Muscat, Oman

Muscat, Oman

Dec-16 to Dec-17

Feb-16 to Nov-16

Hasdrubal Thalassa & Spa

Dining Supervisor

Hammamet, Tunisia

Feb-14 to Dec-15

Magic Life

Dining Supervisor

Hammamet, Tunisia

Dec-13 to Feb-14

Samira Club

Dining Supervisor

Hammamet, Tunisia

Mar-13 to Nov-13

RESPONSIBILITIES

Participates in planning, preparing, and serving meals on various occasions.

Handles all routine customer problems, ensuring all concerns are corrected and that after-sale is measured to a high level.

Supports and coaches the front-of-the-house staff in excellent customer service, proper demeanour, and other guest related matters.

Prepares and conducts pre-shift meetings to provide clear direction on daily tasks and assignments.

Expedites and inspects food items prior to serving customers to ensure proper quality maintenance of products.

Assists the manager with planning staff schedules, payroll, bookkeeping, designing concepts and preparing for corporate events or big parties.

Prepares daily inventory on liquor & beverage for the management's weekly order.

Greets incoming guests and ushers them to their tables.

Presents menus and answers questions about the cuisine, making recommendations upon request.

Checks to ensure that customers are enjoying their meals – takes action to correct any issues, as needed.

Prepares bills/receipts and record daily sales report.

Responsible for delegating all closing tasks to fellow associates, and staying until all duties and tasks were completed.

Distributes all money designated for "tip pool" to the designated employees.

KEY SKILLS AND STRENGTHS

Excellent written and verbal communication skills in 3 languages: Arabic, French, and English

Basic written and verbal language skills: Italian and Spanish

Solid working experience in hospitality management and the tourism sector

Professional work ethics

Multi-tasker

Team player

Sales & Marketing, Customer service, Administrative and Training skills

ACADEMIC QUALIFICATIONS

2009 - 2013 Baccalaureate in Economics and Management:

Atef chayeb High School

PERSONAL DETAILS

Date of Birth: 26/10/1993

Languages: Arabic, English, and French

Hobbies: Sports, Travel, Music

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