MARICRIS SIRON
** ******** ***** ********** **** Victoria Australia
ac4kfl@r.postjobfree.com
linkedin.com/in/maricris-siron-1258a9a6
More than 15 years of office work experiences mostly focused on administration and customer service. Skilled in undertaking various administration and business support tasks not limited to work coordination, scheduling and prioritization of workload. Professional, analytic, skilled problem solver and can work with independently and a team player.
PROFESSIONAL EXPERIENCE
Nov 2014 - present Red Energy (Australia)
Customer Initialization Specialist 2 William Street, East Richmond,
(Melbourne) Victoria, Australia
Contacts customers for connection authorizations/approvals
Strictly validates electric and gas connection requests
Raises connection requests to utility networks/distributors
Investigates presence of meter connection through network databases
Issues third party invoices for completed jobs (gas and electricity)
Liaises with the networks/distributors for timeline and issues
Liaises with the customers for connection issues and other concerns
Provides good customer service to both internal and external customers
Provides assistance to other teams when required
Feb 2013 – Oct 2014 Citipower/Powercor (Australia)
New Connections Officer (Workflow Co-Ordination) Rooney Street, Richmond,
(Melbourne) Victoria, Australia
Initiated a new feedback mechanism for jobs referred to other Departments
Formulated a register for all New Connections jobs created
Formulated a register for all Meter investigations and reconfiguration jobs issued
Precisely created new properties / accounts into Customer Information System – Open Vision system (CIS-OV)
Precisely created new properties / accounts under Major Development into CIS- OV
Strictly followed guidelines in terms of validating job requests
Produced bi-monthly reports of outstanding Business 2 Business service orders
Prepared scope documents for new connections jobs prior to field investigations (by the CTA)
Raised meter investigations requests on CISOV (raised to Special Readings and Metering Operations Section)
Raised meter reconfigurations / tariff change requests on CISOV (raised to Meter Completions Section)
Raised job requests in the internal portal (REConnect) for new connections and major developments
Communicated and negotiated with customers in terms of supply demand for jobs
Created Geographic Information System (GIS) points for new properties
Managed the Front End of New Connections (jobs inbox)
Created new job folders for New Connections, Truck Appointments and Abolishments
Established files classification for B2B Service orders (reproduced copies)
Encoded and archived Certificates of Electrical Safety submitted into individual accounts on CISOV
Provided good customer service to internal and external customers
Maternity leave (2011-2013)
Mar 2011 – Sept 2011 Origin Energy (Australia)
Assistant Workflow Coordinator 1 King William Street,
Adelaide, Australia
Managed daily allocation of few hundreds complaint emails for the Investigations and Enquiries staff
Classified emails into urgent and priority complaints (Level 1, 2 & 3)
Provided customer service through phone and online communication
Allocated Ombudsman emails to the team
Accurately classified complaints into Investigations or Enquiries based on nature
Verified complaint details through customer contact or checking MSATS for details
Helped with the complaints documentation
July 2008 – May 2009 South Australia Dept. for
Project Administration Officer Transport (Planning and Design
Section)
Walkerville St, Keswick, Australia
Electronically entered and archived Project files (PATCHs database system)
Accurately raised and processed invoices through E-procurement database
Checked and verified entries of employees’ Leave returns in E-biz flow database
Managed the employee Leave applications and Overtime register
Efficiently raised Purchase Orders through E-procurement system
Processed IT service / program requests (through SPA requests)
Managed stationery and supplies through E-procurement and external suppliers
Effectively supported staff with other duties as word processing and computer assistance
Scheduled team meetings and individual catch up activities
Managed calendar outlook for the Manager
Facilitated reception duties for the Section
Provided assistance to Human Resources Section for workforce strategy
Apr 2008 – Jun 2008 South Australia Primary Administration Officer Industries Department
Grenfell St, Adelaide, Australia
Updated pertinent documents and files (Objective database)
Filed physical documents as the department’s historical accounts into respective databases
Managed telephone enquiries (internal and external clients)
Provided assistance to Section staff
Administration duties as photocopying, printing, meeting room preparation, mail sorting and delivery
May 2007 – Jan 2008 ABS-CBN Bayan Foundation
Program Management Officer (ABS-CBN Broadcasting Corp)
Quezon City, Philippines
Managed implementation of the Graduate Program
First point of contact for students and clients regarding Program particulars
Produced documented reports on (program) sessions including the respective procedures/methods of implementation
Developed the Program website for students and other stakeholders
Managed Program budget and finances
Facilitated logistical procedures of the Program
Facilitated development, including preparation of the materials
Effectively coordinated and communicated policies and procedures to Program instructors
Managed and maintained the electronic database of files / materials
Facilitated accessibility and availability of electronic materials & database
Accurately coordinated Program schedules for faculty and staff
Effectively distributed the weekly Program materials
Analyzed and wrote reports for the weekly evaluation results
Effectively communicated Program activities to specific stakeholders
Accurately took minutes of Program related meetings (specifically vital ones with the Board and Coordinators)
Rendered other administrative requirements of the Program
Nov 2004 – Nov 2007 ABS-CBN Bayan Foundation
Research Officer (ABS-CBN Broadcasting Corp)
Quezon City, Philippines
Produced a number of case studies, feasibility studies, market studies and area profiles
Produced action plans with recommended guidelines and budget to be institutionalized in communities
Presented numerous studies and researches to partner agencies, local governments and the internal organization
Developed a number of research tools which were implemented on field
Spearheaded field and community research studies for the organization
Effectively managed the financial aspects of individual studies conducted on field
Conducted interviews among community stakeholders and external agencies (depending on the nature of the study)
Managed numerous Training Needs Analysis through and for donor-partner agencies
Coordinated and liaised with internal and external organizations regarding projects researches
Facilitated meetings with local government officials, non-government institutions and other developmental players in the communities
Gathered and analyzed (data) results of the research studies
Coordinated with stakeholders to ensure active participation and to synchronize programs
Feb 2002 – Sep 2004 Wesleyan University - Philippines
Research and Development Officer Cabanatuan City, Philippines
Initiated numerous internal researches within the university
Represented the university in numerous provincial and regional seminars/workshops
Liaised and coordinated with other partner universities within the region to spearhead research projects
Formulated various research tools to be implemented
Analyzed and wrote reports on case studies and student researches
Conducted interviews, observations, and documentations needed for data gathering.
Assisted student in researches and trained/helped them to carry out independent study.
Assisted in the preparation of research reports for publication and/or presentation in seminars and conferences.
Disseminated information, provided bulletin information for students regarding recent technological, scientific and other relevant findings
EDUCATION
Certificate IV in Business 2012 (incomplete)
Institute of Tertiary and Higher Education Australia
Bachelor of Science in Human Ecology Completed April 2002
Specialization: Human Settlements Planning
University of the Philippines, Los Banos, Philippines
The premier university in the Philippines
SKILLS
Extensive research skills including data gathering, analysis and report writing
Effective planning and implementation skills
Ability to negotiate, liaise, co-ordinate and maintain relationships with stakeholders
Skilled in interpersonal communication
Highly developed skills using Microsoft Office programs (Word, Excel, PowerPoint, Outlook)
Highly developed organization and time management skills
Skilled in electronic document records management systems
Understanding in financial budgeting and monitoring
Quick to learn new systems
Ability to prioritize tasks and duties
Have a particular eye for details
Highly developed administration skills
Highly developed literacy and numeracy skills
Strong initiative and works autonomously
Values work ownership and responsibility
Team player