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Customer Service Manager

Location:
Carlsbad, California, United States
Salary:
35,000
Posted:
February 22, 2018

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Resume:

Curriculum Vitae

Name: KRISZTINA LILLA VINCZE

E-mail: ac4kd1@r.postjobfree.com

Address: **** ****** ******, ********, ** 92009

Phone: 760-***-****

PPRROOFFEESSSSIIOONNAALL SSKKIILLLLSS

• Outstanding organizing and problem solving skills

• Excellent interpersonal and communication skills

• Exceptional spoken and written communication skills in English and Hungarian

• Intermediate language knowledge in German

• Able to get on well with people of all ages and from different backgrounds and cultures

• Able to learn new technologies very quickly

• Dependability, honesty & integrity

• Positive, proactive attitude

• Excellent computer skills

• Class C California Driver License

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K&K Swim School, Furth, Germany MAY 2013 – OCT 2017 Customer Service Associate:

• Greeted and welcomed guests in person and on phone, answered inquiries in three different languages (English, German and Hungarian)

• Sorted daily incoming correspondence

• Managed bookings

• Prepared schedules for the swimming instructors based on bookings

• Developed and utilized effective filing and retrieval systems, and maintained office supplies, equipment by placing orders and evaluating new products

• Participated in yearly First Aid and CPR Courses

• Delivered an excellent customer experience, helping customers choose the right service for their requirements

• Maintained a friendly manner and calm, positive demeanor when handling complaints

• Developed good rapport with participants and their parents/guardians Virgin Active Health Club, Staines and Twickenham, United Kingdom MAY 2012 – MAY 2013 Baby and Pre-School Teacher, Swimming Instructor, Lifeguard:

• Instructed non-swimmers, beginners on basic swimming skills

• Provided special guidance on different swimming strokes and styles

• Instructed improvers, improved their swimming technique

• Performed the tasks of a Lifeguard

• Ensured that all Health and Safety regulations were maintained in the swimming pool area

• Developed good rapport with participants and their parents/guardians Gyarmati Dezso Swimming Pool, Hodmezovasarhely, Hungary MAR 2008 – MAR 2012 Swimming Instructor:

• Instructed non-swimmers, beginners and people with special needs on basic swimming skills

• Provided special guidance on different swimming strokes and styles

• Instructed pre-competion swimmers and assisted the local swimming team in improving the swimming technique of competitive swimmers EEDDUUCCAATTIIOONN AANNDD QQUUAALLIIFFIICCAATTIIOONNSS Swimming Teachers’ Association AUG 2012- SEP 2012

Course: Baby and Pre-School Swimming Teacher

Qualification: Level 2 - Baby and Pre-School Teacher Swimming Teachers’ Association MAR 2012- APR 2012

Course: Full Swimming Teacher

Qualification: STC-F - Level 2

Swimming Teachers’ Association MAR 2012- APR 2012

Course: Basic Swimming Teacher

Qualification: STC-B - Level 1

Swimming Teachers’ Association MAR 2012- APR 2012

Course: Pool Lifeguard

Qualification: NaRS PL- Level 2

University of Szeged SEP 2011 – FEB 2012

Faculty: Applied Mathematics

Nemeth Laszlo Primary and Secondary Grammar School SEP 2007 - JUN 2011 Course: General Course of Secondary Education

Qualification: High School Diploma

Other Training Undergone:

• Swimming Official Certificate

• First Aid Qualification

• CPR Course for Adults/Children/Infants

IINNTTEERREESSTTSS AANNDD HHOOBBBBIIEESS

Health; Sports; Languages; Music; Reading; Travelling. RREEFFEERREENNCCEESS

Reference

Name:

Mrs. Gabriella Kispal

Reference

Name:

Emma Keene

Reference

Title:

Customer

Reference

Title:

Swim Manager at Virgin Active

Health Club Twickenham,

England

Phone: +363******** Phone: +442*********

E-mail: ac4kd1@r.postjobfree.com

E-mail: ac4kd1@r.postjobfree.com



Contact this candidate