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Customer Service Representative

Location:
Calgary, Alberta, Canada
Posted:
February 21, 2018

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Priyanka

** ******* *** **, *******, T*J*Z*

Email: ac4kbo@r.postjobfree.com

Cell: 587-***-****

PROFESSIONAL OBJECTIVE:

To make a positive impact in my field of activity leading to the organizational growth by creative application of my value based convictions and professional divinity.

SUMMARY:

Strong Interpersonal organizational skills.

Hard Working nature and ability to work for longer hours.

Excellent Communication Skills.

Passion to learn and meet challenges.

Time management skills.

EDUCATIONAL QUALIFICATIONS/CERTIFICATIONS:

Bachelor’s Degree or Bachelor of Arts (English(elective), philosophy, sociology) from Guru Nanak dev university Amritsar Punjab, INDIA. Passed in June 2014.

Diploma in Visual Communication (2yrs) from WLC College New Delhi INDIA in April 2011.

Senior Secondary School Certificate or Grade 12 from Master Tara Singh Memo. Collegiate SEN.SEC.PUB School, Ludhiana, Punjab, INDIA affiliated to Punjab School Education Board in June 2006.

Secondary School Certificate or class 10 from DRV DAV Cent Public School Phillaur, Punjab, INDIA affiliated to Central Board of secondary Education in May 2004.

TECHNICAL PROFICIENCY:

Operating Systems: Windows 98,2000,XP, Vista, Windows7,Unix, Macintosh

Others: Expert in MSOffice( word, powerpoint, Excel,Access)

EXPERIENCE:

Worked as a CSR (customer service representative) at FOBS (future on BPO solutions) Pvt Ltd New Delhi from May 2011 till July 2012.

Worked as a Team Leader at Galaxy BPO Pvt Ltd from July 2012 till May 2013.

Worked as a Team Leader at Achiever’s India BPO Pvt Ltd from May 2013 till Jan 2014.

Worked as a Team leader at Rising sparks Bpo ( Self started BPO) from May 2014 till August 2016.

RESPONSIBILITIES:

Handling Customer queries and solving them in every possible way.

Leading the team to achieve targets in specified time.

Commitment and sincerity towards work timings.

Proactive approach towards clients and organization.

Dedication and Ability to meet new Challenges.

PERSONAL DETAILS:

Date of Birth : Feb 19th,1988

Marital Status : Married

Religion : Hindu

Languages Known : English, Hindi, Punjabi

Hobbies : Listening music, Watching Movies & Reading Books

References available upon request.

Signed.

Priyanka



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