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Services Operations Specialist / Contracts Administrator

Canyon Lake, Texas, United States
February 21, 2018

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*** **** ****** ****** ****, Texas 210-***-****


Vendor Relations

Accounts Payable/Receivables

Contracts Administration

Subcontractor Coordinator

Knowledge using SAP, AS400, CRM, MS Office applications, OpenAir Services and Lawson. EXPERIENCE:

Service Operations Specialist 10/2014 to Current

Sirius Computer Solutions Inc. San Antonio, TX

Functions as primary liaison between Sales, Accounting, Contracts and Operations, the Services Operations Specialist provides effective engagement coordination by:

Facilitating the issuance of Subcontractor Transmittal Document (SubTD’s) and Statements of Work (SOW) as requested by the Services management team, and ensuring that each SubTD meets specific guidelines from a financial and contractual standpoint.

Validating the existence of an executed Customer Agreement prior to issuance of a new services SOW.

Ensuring customer has executed a Statement of Work for the engagement.

Obtaining Contractor Background Confirmation Letters for all consultants.

Ensuring subcontractors have signed all necessary contracts and provided required documentation prior to delivery of services to customers.

Creating initial project records in the PSA Application (OpenAir), and modifying existing project records in support of the services organization.

Assisting with the tracking and resolution of any outstanding issues or problems related to services engagements.

Credit and Collections Specialist 06/2009 to 10/2014

Ensures timely collection efforts that support the company's collection goals by:

Managing a collection portfolio over 300 customer accounts.

Placing courtesy calls and soft collections calls.

Reviewing the status of delinquent accounts and escalating when required.

Working with AR, Tax, Operations, Sales, and Credit Analyst to resolve billing errors, disputes or misapplied payments.

Attending bi-weekly meetings with Chief Financial Officer and Vice President to discuss customer accounts and provide or request help on open issues.

Performing account reconciliation and research to conduct accurate customer communication and collections, and provides updates to management.

Analyzes requests for credit limit increases through the collection of necessary reports, data, and pertinent payment information for discussion with management. EDUCATION: San Antonio College San Antonio, TX

Office Systems Technology 08/1999 to 12/2002

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