Sign in

Customer Service Human Resources

Tampa, Florida, United States
February 21, 2018

Contact this candidate


Darya Berger, GPHR

**** ******** **** **** ***

Tampa FL 33616

Cell Phone: 813-***-****

Qualifications Summary:

Graduate level research and analytical skills with a solid educational background in social sciences and modern languages

Experience in research and analysis; human resources; translation; project management; people and operational management; system implementation; text editing; customer service

Work Experience:

Bristol-Myers Squibb Tampa, Florida, USA

Human Resources Advisor 08/2015 – present

Provided workforce management, payroll, benefits, and other HR process information and guidance to workers, managers, and human resources partners

Initiated, reviewed and approved various transactions in Workday as Employee Data Processor to support the integrity of employee records and Workday data

Conducted research utilizing knowledge base to support issue resolution or case escalation

Interpreted HR policies and applied judgement to help address complex HR inquiries

Provided excellent customer service

Worked collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes

Participated in various projects beyond the duties described above, as well as provided support and training for new members of the team

Government of Canada, Office of the Commissioner of Official Languages

Compliance Assurance Branch Ottawa, Canada

Senior Analyst 11/2011- 07/2015

Conducted analysis of quantitative and qualitative data pertaining to Official Languages-related issues

Wrote briefing notes, media lines, letters to federal institutions, reports and created PowerPoint presentations

Conducted research and contributed to various performance evaluation exercises, including report cards, observations, and audits

Participated in various committees/working groups

Contributed to the 2012-2013 Annual Report to the Parliament project as a member of the writing committee, which involved being a liaison person and coordinating all compliance-related information on behalf of the Branch

Investigated complaints regarding non-compliance with the Official Languages Act and Regulations

Maintained electronic and hard copy files for every investigation conducted

Government of Canada, Service Canada Ottawa, Canada

Program and Project Officer 10/2010-11/2011

Maintained and updated National Workload System (NWS) Intranet site

Was instrumental in development, User Acceptance Testing and subsequent implementation of NWS 4.0

Created reference documents and training tools for different user types for NWS 4.0 transition

Translated release notes and other communication materials, as well as training tools

Liaised with regional NWS coordinators and investigated issues of concern

Answered queries from clients via generic mailbox

Participated in the File Study project entailing process mapping, data collection and analysis

Provided project management support services and assisted team members as required

Montreal, Canada

Team Leader 10/2009-10/2010

Managed day-to-day planning, operation and problem solving of a team of Benefits Officers

Compiled weekly and global reports on team’s performance, as well as conducted performance appraisal for the team and each individual member

Held bi-weekly team meetings and participated in bi-weekly NWS National Working Group meetings

Led a study project for which the final report with recommendations was submitted to the Regional Directorate (Office Communicator)

Conducted interviews with priority candidates and subsequently assessed their performance, as well as performed other Staffing and HR-related tasks

Benefits Officer 08/2009-10/2009

Managed client applications for Employment Insurance benefits

Dealt with contentious claims and made decisions based on Employment Insurance Act, Regulations, policies and existing jurisprudence

Collected relevant information from all parties involved and analyzed it in order to arrive to an objective and fair decision in accordance with the legislation

Utilized various software programs to accurately record information and subsequent decisions

Gave advice, assistance, and information to clients and employers on benefits and programs throughout the life of the file

Government of Canada, Public Service Commission of Canada

Staffing and Assessment Services Branch (SASB) Edmonton, Canada

Human Resources Assistant – YMCA Extended Services Intern 05/2009-08/2009

Created advertisements and posted them on via Public Service Resourcing System (PSRS) as a certified administrator

Provided support in delivering of staffing and assessment services to regional clients

Corresponded regularly with candidates and clients

Performed random selection, manual screening of applications, test grading and assessment summaries

Maintained digital and hard-copy filing systems

Performed other administrative support functions as required

Atlantic Council of Canada (ACC) Toronto, Canada

Research Analyst 10/2008-05/2009

Was editor of the Transatlantic News Digest “In Focus” distributed among ACC members and posted on the ACC website

Contributed to ACC’s reports and publications, as well as edited ACC Newsletters

Contributed to drafting and preparation of printed materials for the ACC Annual Fall Conference held on November 4, 2008

Represented Canada as a YATA (Youth Atlantic Treaty Association) delegate in Berlin at the 54th Atlantic Treaty Association General Assembly in November, 2008

Conducted research on NATO-related issues and topics of international defence and security

Provided logistics support and assisted in organizing conferences, roundtables and other events

Performed other administrative office functions as needed


St Andrews University St Andrews, Scotland, UK

Master of Letters

Cultural Identities

Università degli Studi di Bergamo Bergamo, Italy

Laurea Specialistica (Master of Arts)

Comparative Studies, Media, Communication and Cultural Imprinting

Joint Degree: Master Mundus: Crossways in European Humanities

Graduated with Distinction

Date of Graduation: October 2007

McGill University Montréal, Canada

Bachelor of Arts

First Class Joint Honours in Sociology

First Class Joint Honours in Italian Studies

Date of Graduation: June 2006

Taurida National Vernadsky University (TNU) Simferopol, Ukraine

The Equivalent of Bachelor of Arts (1999-2002)

English Philology


Global Professional in Human Resources® (GPHR®)

Date of issue: November 2017


English Excellent writing, reading, and communication skills

French Excellent writing, reading, and communication skills

Russian Mother tongue

Italian Good writing, reading, and communication skills

Ukrainian Good writing, reading, and communication skills

References: Available upon request

Contact this candidate