Customer Service Administrative Assistant

SHARDA BALAKRISHNAN

************@*****.***

SUMMARY

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.

Answers a high volume to incoming calls while handling in-person inquiries from clients and colleagues.

A team player who thrives in a challenging administrative position and demonstrates integrity, loyalty, and flexibility.

Hardworking with a strong drive to succeed.

Effective and detail oriented, with the ability to maintain professional demeanor and ensure successful interactions with all levels of internal staff and clients.

Motivated, Reliable, and organized with a superior work ethic and high sense of urgency.

PROFESSIONAL HIGHLIGHTS

Strong communication Skills

Customer Relations

Communication

Microsoft Office Proficiency

WORK EXPERIENCE

ORKIN Mississauga, ON

July 2008 – 28th November 2017

National Customer Service Representative /Administrative Assistant/Data Entry/Receptionist

Working closely with customers on their pest control requests and forwarding them to the respective branches for the appropriate action to be taken

Supervising and training new and temporary staff on policies and procedures as and when required, working on tight deadlines to ensure work is completed and processed before the allocated deadline.

Continuously monitoring emails from customers, taking phone calls from customers, assigning service requests to the appropriate branches, scheduling and paging technicians to provide pest control and other services to various allocated areas assigned to technicians.

Providing coverage for receptionist as needed; involves greeting customers and staff, attending to phone calls, and directing calls to the appropriate parties

Preparing Pest Summary Reports (Weekly and Monthly) using Microsoft Excel and dispatching reports to customers and the management team via email

Working on Web Portal to ensure all work orders received from various locations in US and Canada are updated and closed in a timely manner

Making Collection Calls as and when required

Processing data entry including processing service receipts, contracts, appendixes, price adjustments, cancellations, processing technician route transfers and preparing invoices

Preparing cash sheets and sending the paperwork to various districts

Dispatching courier mail to different regions and distributing and sorting incoming and outgoing mail

NIKON-Mississauga, ON

November 2005 - June 2008

Customer Service/Administrative Assistant

Provided efficient customer service ensuring client satisfaction

Resolved issues pertaining to cameras and offered cost estimates

Followed up on camera repair status through Nikon's estimation and approval process and forwarded updates to customers

Prepared final invoicing of cameras to be shipped

Processed and prepared documentation for repaired camera returns to customers

Processed and prepared all documentation and camera entry through Epicor Software program

Data Entry Clerk

Prioritized and performed regular office duties including faxing, filing, and sorting paper work on a daily basis

Prepared daily cash transactions and submitted to Accounts Payable and Receivable

Independently created an orientation user manual with a detailed outline of all duties and procedures in the Service Department of Nikon-Canada to support new employees

Re-organized and maintained the filing system in a chronological order for the Service Department

Entered camera repair requests into Nikon's 'Epicor' computer database

EDUCATION

Bachelor's Degree in Social Sciences

References available upon request

Contact this candidate