--Emergency Management Coordinator--

Qualifications Profile

Solutions-oriented and strategic professional, offering extensive experience in security management services. Exemplify analytical skills to evaluate required safety and security criteria essential in protecting amenities and personnel from internal and external threats. Exhibit expertise in preparing detailed analysis of all information as well as providing recommendations for the appropriate security adjudication. Display strong interpersonal abilities in communicating with individual of diverse cultures and organizational background, utilizing English and Chinese Cantonese. Demonstrate keen attention to detail, coupled with capability to multitask in a vastly competitive, fast-paced environment.

Areas of Expertise

Risk Mitigation Physical Security Crisis Management Information Security Business Resilience

Counter Surveillance Emergency Management CCTV Operations and Monitoring Threat and Vulnerability Assessments

Professional Experience

City and County of San Francisco, San Francisco International Airport, San Francisco, CA

Aviation Security Operation Center (SOC) Analyst 2007–Present

Work closely with the management on airport security initiatives to ensure compliance with airport rules, CFR 49 Part 1520-Protection of Sensitive Security Information, Part 1542-Airport Security, Part 1544-Aircraft Operator Security, and Part 1546-Foreign Air Carrier Security guidelines

Identify any suspicious events, security breaches, aircraft alerts, and medical incidents by reviewing CCTV recordings with governmental organizations, such as Transportation Security Administration (TSA), Federal Bureau of Investigation (FBI), airfield safety officers (SOCs), and the San Francisco Police Department-Airport Bureau (SFPD-AB)

Provide oversight to the Airport Operations Team with 15 members in identifying prohibited items in all sections

Utilize Everbridge to communicate emergency alerts to the SFO Operations Management Group on airplane crash, power outages, major aviation security-related situations, demonstrations, and other events that require the opening of the Emergency Operation Center (EOC)

Manage all 16 EOC contact telephone binder to respond to emergency events and exercises

Facilitate weekly meetings with SFO operations staff, Customs and Border Protection, SFPD-AB, SFFD, TSA, and San Mateo County Sheriff Department; while hosting airlines in developing insider threat and active shooter scenario

Notable Accomplishments

Made major contribution during a bomb threat in a United Airlines aircraft by operating several CCTV cameras for the EOC and submitting camera clips to the San Francisco Fire Department (SFFD) and FBI for a debriefing session in 2009

Succeeded in redesigning and maintaining the EOC Activation Guide

Earned the SFO Airport Safety Award in 2009 and 2010 for excellent performance and professionalism

Acting Emergency Management Coordinator 2015–2017

Participated in the annual aviation security tabletop exercise by serving as trusted advisor to the aviation and security manager and airport emergency planning coordinator in revising slides, including security measures and procedures during the insider threat scenario

Serve as an integral part of the Planning Committee for the aviation security tabletop exercise, including building scenario (active shooter and insider threat), approving logistics, and inviting role players

Preside over the training and development of all 16 aviation security analyst and management staff on new policies and procedures on EOC activation; as well as six new staff members on Aviation Security, Security Operations Center daily operations

Rendered instructional services to more than 100 students, including airport and airline employees, first responders, and airport tenants on the following topics:

EOC 101: Introduction to principals and functions of an Emergency Operation Center (EOC);

ICS 100: Introduction to Incident Command System (ICS); and

ICS 700: Introduction to National Incident Management System (NIMS)

Employed analytical skills in drafting the following documents:

Controller/evaluator handbook;

Security operations training manual to guide new recruits on security operations and enforce security guidelines; and

Situation manual and exercise evaluation guide based on Homeland Security Exercise Evaluation Program (HSEEP) requirements

Held full accountability in facilitating an overview lecture of SFO’s airport contingency plan, as well as Nation Incident Management System (NIMS), Incident Command System (ICS), and the purpose and use of the EOC

Maintained proactive involvement in the following projects and exercises:

Nov 2017: Bomb Threat Activation of EOC: Activation of EOC at level II;

Mar 2017–Sep 2017: SFO Active Shooter Exercise: Compliance of all activities with airport and TSA guidelines through exercise plan, training, and briefing of all 60 volunteer role players as the security coordinator;

Jul 2017: Tabletop Exercise: Development of the EOC action plan, while ensuring proper filing of documents as the documentation unit leader under the Planning Section;

May 2017: Functional Exercise: Participation to the SFO power outage exercise to update the planning section, EOC manager, and all stakeholders on critical events and event timestamp as the situation status unit leader; and

May 2016–Sep 2016: Full-scale Exercise Planning for the Airplane Crash Exercise: Pivotal role as the emergency management coordinator with SFO, victim volunteer coordinator, and security coordinator

Notable Accomplishments

Succeeded in recruiting more than 200 victim volunteers in three weeks by acquiring new resources from Neighborhood/Community Emergency Response Teams (NERT/CERT) and University of California San Francisco; as well as creating and publishing exercise brochure, evaluation guides, and controller handbook

Demonstrated excellent skills in the design and implementation of the aviation security tabletop exercise for two years by developing and executing situation manual and exercise evaluation program and improvement plan/after-action report, as well as teaching emergency operation center principals

Earlier Career

San Jose Jet Center/ACM Aviation, San Jose, CA

Assistant Safety and Training Officer

Line Service Technician

Mineta San Jose International Airport, San Jose, CA

Airport Operations Intern

Education

Master of Science in Emergency and Disaster Management: In Progress

American Military University, Charlestown, WV

Undergraduate Certificate in Homeland Security, Weapons of Mass Destruction: Jan 2010

American Military University, Charlestown, WV

Golden Key International Honor Society

Bachelor of Science in Aviation Administration, Minor in Business Management: Dec 2003

California State University, San Jose State University, San Jose, CA

Licenses and Certifications

Business Continuity and Resiliency Professional (BCRP): 2018

National Institute for Business Continuity Management

Certified Continuity Manager (CCM): 2016

National Institute for Business Continuity Management

Certificate in Homeland Security and Weapons of Mass Destruction

American Military University

San Francisco Neighborhood Emergency Response Team (NERT)

San Francisco Fire Department

Advanced Security Awareness Certification

San Francisco International Airport-Aviation Security Department

Professional Development

Air Crash Exercises

California Specialized Training Institute (CSTI)

Essential Emergency Management Concepts: All Hazards

Standardized Emergency Management System (SEMS) Introductory

EOC Management and Operations Incident Command System (ICS)/ Emergency Operation Center Interface

Enhanced All Hazards Incident Management/Unified Command

Devolution Planning EOC Management and Operations

Social Media in Emergency Management Integrated Public Alert and Warning System (IPAWS)

IPAWS for the American Public IPAWS for Alerting Authorities Introduction to Homeland Security Planning

Reconstitution Planning Continuity of Operations Awareness Course Introduction to Continuity of Operations

United States Department of Homeland Security Independent Study Program

Federal Emergency Management Institute Courses

Introduction to Community Emergency Response Team

Developing and Managing Volunteers Emergency Support Function 15 External Affairs

Leadership and Influence Decision Making and Problem Solving Effective Communication

Role of the Emergency Operations Center in Community Preparedness, Response, and Recovery

Role of Voluntary Agencies in Emergency Management Radiological Emergency Response

Intermediate ICS for Expanding Incidents Advanced ICS Command and General Staff-Complex Incidents

Radiological Emergency Management Introduction to the Incident Command System Exercise Design

National Incident Management System (NIMS), An Introduction National Response Plan (NRP), An Introduction

ICS for Single Resources and Initial Action Incidents Principles of Emergency Management Emergency Planning

Professional Affiliations

San Francisco Neighborhood Emergency Response Team (NERT)

California Emergency Services Association (CESA)

International Association of Emergency Managers (IAEM)

Activities

Millbrae Bible Church Organization

Technical Acumen

Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint) Computer-Aided Dispatch

Event Management Systems CCTV Video Downloads and Analysis

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