Office Management
Resume:
Carla Ann Middleton, MS
Ocean City, MD 21842
ac4k93@r.postjobfree.com
Career Objective
I am looking for a career opportunity to use my ability to work in a team-oriented environment. I am self-motivated and able to work both independently and as a collaborative team member. Seeking a challenging opportunity where I will be able to utilize my strong general administration skills, educational background, and exceptional customer service skills to meet the mission and vision objectives of the organization and advance my professional growth.
Summary of Qualifications
*Manage and perform payroll administration manually and electronically.
*Manage human resource functions (hiring, termination, developing and maintaining employee training - orientation, ongoing training, company policy and procedure manual)
*Experience collaborating with multidisciplinary groups on clinical practice and administrative policy, procedure, and competency development and deployment.
*Effective in preparing staff for regulatory surveys and food safety audits.
*Experience as educator for frontline and leadership staff training.
*Experience mentoring both professional and support staff.
*Excellent communication in verbal, written, and online mediums.
*Skilled in implementing practice changes and performance improvement.
*Knowledgeable about Computerized Physician Medication Order Entry and nursing documentation for electronic medical record development, deployment and management.
Education
2011 Completed M3 Leadership Training offered by George Washington University Hospital (GWUH) through Universal Health Services (UHS)
2001 Master of Science Degree in Healthcare Administration and Managed Care
University of Maryland School of Nursing, Baltimore, Maryland
Grade Point Average = 3.94
Carla Middleton, MS
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2000 Information Technology Project Management Course
American Management Association, Washington, D.C.
1987 Bachelor’s of Science Degree, graduated with honors
University of Maryland School of Nursing
Baltimore, Maryland
1985 Associate’s of Science Degree, graduated with honors
Anne Arundel Community College, Arnold, Maryland
Work Experience
May 2013 to October 2017
Office and Food Safety Manager
Kenny Brothers Produce, LLC Bridgeville, DE
*Performed general accounting and office management.
*Managed contracts and payments for both grower and consignment consumer groups.
*Managed human resources activities such as hiring, termination, disciplinary action, complying with OSHA and federal employment requirements.
*Coordinated, achieved, and maintained necessary requirements for food safety certification through the Canada GAP agency.
March 2011 to August 2012
Director of Professional Development and Education
George Washington University Hospital, Washington, DC
*Supervised three centralized educators and five decentralized educators dedicated to clinical specialties, Critical Care, Women and Children’s Services, Emergency Department, PACU and the Operating Room.
*Worked collaboratively with senior leadership on-site and at the UHS Corporate office on regulatory initiatives, patient safety and quality improvement projects.
*Served as the UHS Corporate policy and procedure contact.
*Managed contracts from other healthcare organizations that desired clinical experiences at GWUH, including nursing, physical and occupational therapy, and nursing practitioners.
Carla Middleton, MS
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*Presented regularly on topics such as regulatory compliance, infection control, quality improvement initiatives including data related to patient safety and satisfaction scores.
*Participated in leadership rounding on staff, patients, and families to assess and develop improved satisfaction programs and initiatives.
*Planned, organized, implemented, and evaluated all educational opportunities and programs.
*Served as advisor to the CNO and other leadership members regarding educational and professional development initiatives including regulatory preparedness and the coordination of on-boarding of new staff including refining our nursing internship program.
*Completed training and served as a Super-user for the implementation of Fusion® Electronic Medical Record.
2001 to January 2011
Professional Development Coordinator
Office of Clinical Practice and Professional Development
University of Maryland Medical Center, Baltimore, MD
*Lead the planning and implementation of a new care delivery model initiated in 2006 called Relationship-based Care. Facilitated this model to evolve into Patient/Family-Centered care to
include open visitation, patient/family representation on nursing governance councils and committees.
* Chaired and then staffed the Clinical Practice Council, Nursing Coordinating Council and Nursing Practice Process Improvement teams both of which worked collaboratively with multiple disciplines to coordinate and improve clinical practice and compliance.
*Developed clinical standards (policies, procedures, guidelines), implemented and deployed major clinical practice changes.
*Coordinated communication strategies for staff including nursing, medical staff and other disciplines.
*Co-Edited the Medical Center’s bimonthly newsletter (News & Views) and other departmental communications to over 4000 staff readers.
*Served as Co-writer and editor for the 2007-2008 UMMC Biannual Nursing Report.
*Co-authored UMMC’s Magnet Designation submission.
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*Developed and managed a quarterly Clinical Practice Summit that continues to offer clinicians the opportunity to showcase performance improvement initiatives and/or present clinical topics, services, and initiatives.
*Assisted with coordination of competency framework design, development and deployment.
*Collaborated with Pharmacy on medication management improvement and collaboratively developed strategies to improve medication management proficiency and safety.
*Acted as liaison between UMMC and our form vendor to standardize and coordinate patient care documentation.
*Assisted in coordination of charge-nurse and unit safety-round checklists development and deployment.
*Active member of numerous councils and work groups.
*Served as one of four Joint Commission Command Center staff – team was deployed during Joint Commission mock and actual regulatory surveys.
1999 to 2001 Assistant Director
Central Sterile Processing and Perioperative Services
University of Maryland Medical Center, Baltimore, MD
*Directly supervised 32 employees (30 technicians, one department Supervisor, and one Sterile Processing Nursing Coordinator).
*Managed day-to-day operations and department budget, facilitated projects throughout perioperative services, and coordinated appropriate staff training.
*Supported project management for purchase and implementation of automated instrument tracking system; project completed on time and under budget.
*Planned the physical move of the department into the Weinberg building in 2002.
*Managed departmental readiness for a case cart system to support the General and Shock Trauma Operating Rooms.
1998 to 1999 Quality Improvement and Education Specialist
Maryland General Hospital, Baltimore, MD
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*Worked collaboratively with multiple disciplines throughout the organization to improve quality of care and education provided to patients and staff of over 1500 employees.
*Instructor for Basic Life Support (beginning and recertification), Conflict resolution, Electronic Medical Record Training, Delegation, and Leadership.
1997 to 1998 Cardiothoracic Research Coordinator
University of Maryland Medical Center, Baltimore, MD 21201
*Interviewed patients and coordinated research activities for the Cardiogenesis Transmyocardial Revascularization study.
1991 to 1997 Labor and Delivery, Coordinator of Critical Care Obstetric Program
University of Maryland Medical Center, Baltimore, MD 21201
*Provided care to complex patients and their families throughout all stages of pregnancy and patients undergoing in-vitro fertilization.
*Co-planned and developed the Obstetric Critical Care program and managed the program for approximately two years.
*Received certification as instructor for Pregnancy Fitness and Aerobics.
*Coordinated and hosted Annual Obstetric Critical Care Conference
*Served as consultant for eight months regarding renovations to the OB/GYN clinic.
1987 to 1991 Full Partner Neurotrauma Critical Care, Shock Trauma Center
University of Maryland Medical Center, Baltimore, MD 21201
*Provided care to complex, critically injured patients and their families who had experienced multiple trauma to the head, neck, and/or spine.
*Precepted and mentored new critical care staff.
*Served on and/or led multiple unit-based or hospital committees.
*Lectured at the National Neurotrauma Symposium in Baltimore, Maryland.
References
Available upon request.
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