Kristina Sprayberry

**** ********** *****, ********, ** 30126

Home: 770-***-****

ac4k85@r.postjobfree.com

Skilled @home Customer Service Representative who excels at building a loyal customer base to achieve both short and long-term organization sales goals. Responsive and organized as well as being adept at managing intense demands of multiple existing customer accounts. committed to addressing customer concerns with speed, accuracy and professionalism. Strong problem solving ability

Adept in automated attendant systems

Proficient in customer account software

Dependable

High customer service standards

Troubleshooting skills

Proficient with Microsoft Office Suite

Proven Multitasker

Work Home Customer Service Agent, 08/2017 to 02/2018 Sykes - Tampa, FL

Developed highly empathetic client relationships and earned reputation for exceeding sales goals. I worked as a team member with a 92 % NPS and 91% personally Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Work @ home Customer Account Specialist, 02/2016 to 08/2017 Transcom Worldwide Spain S.L. - Denver, CO

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Resolved product/policy issues and shared benefits of new technology. Assisted customers with store and product complaints. Responsible for calling customers back in a timely manner and guaranteeing high level of customer service.

Kept my 10 person team abreast of rapidly evolving technology. Regularly sought opportunities to up sell and add on additional merchandise. Delivered exceptional account service and it strengthened customer loyalty. National Accounts Solutions Consultant, 01/2009 to 12/2015 The Wheel Doctor, Inc - Acworth, GA

Wrote, proofed and edited sales proposals and correspondence. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Addressed customer questions and concerns regarding products, prices and availability. Trained sales teams on educational products at seminars and special events. Answered customers' questions about products prices, availability, uses and credit terms. Dental Assistant

Fortis College - Marietta, GA, United States

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

4.0 GPA

Coursework in Public Relations

Coursework in Business Administration and Management Coursework in Marketing and Communications

Perfect Attendance