OBJECTIVE

Experienced Systems Engineer who combines systems design and life cycle support coupled with a practical approach to support individuals and teams at all levels within the organization accelerating established goals.

SUMMARY OF QUALIFICATIONS

Technology Specialist with over twenty years of experience in the design, implementation, and support of network and computing environments in the Government, Petrochemical, Accounting, Retail, and Medical industries.

Design Production computing environments that include failover and disaster recovery solutions using latest equipment and security protocols.

Expertise in the virtualization of network and SAN resources via IBM's AIX and VIO servers.

Expertise in the setup, configuration and use of the NIM server for the use of migration, backups, and patch deployment.

Skilled in developing both strategic and tactical plans that include both the customer and technology for future growth, high availability (HACMP) and disaster recovery.

Experience with setup and administration of IBM DS4K/5K/7K series disk subsystems including IBM SVC.

Skilled in design, installation, upgrade, and maintenance of SAN fabrics and zoning.

Skilled in installation, setup, administration, and maintenance of NetApp Storage (Filer and eSeries) arrays and clusters

Skilled in installation, setup, administration, and maintenance of Brocade SAN switches.

Experience with setup and administration of EMC CX-480 and VX-5700 series disk subsystems integrating into an IBM SVC.

Experience installing and setting up Azure and StorSimple 8100.

Experienced in aspects of network infrastructure devices such as switches and routers and trunking.

Design customized solutions utilizing Unix Shell scripting, KORN, Bash, C Shell, SSH, FTP, SFTP, and NFS.

Bilingual in Spanish and English.

Willing to travel up to 30%

WORK EXPERIENCE

Systems Architect III, Chicago Bridge and Iron Woodlands, Texas October 2014 to September 2017

Perform AIX systems support of AIX TSM environments in addition to storage systems support of IBM, EMC, NetApp, and Compellent systems. Responsible for design, specification, and implementation of storage and storage systems for various physical and VMware development, test, and production systems environments. Other duties also include:

Implement, upgrade and maintain the physical fiber plant in the Woodlands, Baton Rouge, and Plainfield data centers.

Install, maintain and update AIX environments for the various TSM servers at all locations as well as assisting in the day to day TSM checks and tasks through command line and Ops Center.

Troubleshoot and repair TSM storage, tape drive and IBM library issues

Setup, maintain and utilize the AIX NIM environment for patch deployment, mksysb backups, and partition maintenance.

Maintain and update the single initiator fiber zoning for all fiber fabrics in all locations that are on Brocade switches.

Provision storage from Compellent, NetApp, IBM V7000 and DS8800, as well as EMC CX-480 and VX5700 in various corporate locations.

Work on project teams across the company to help define storage needs and types such as NAS, CIFS, NFS, and/or fiber channel and, after project approval, define and implement it to the appropriate VCenter for the project.

Participate in the on-call support of the storage and backup systems and participate in after-hours activities.

Work with the application teams to recommend best practices in relation to storage and backups.

Apply patches and upgrades to storage and fiber switch systems without impacting production.

Participate in the weekly Change control meeting to approve change requests.

Work with team members to set and improve policies and procedures.

Create and maintain documentation of the storage and fiber networks.

Utilize applications such as Solar Winds, Brocade Network Advisor, and NetApp Unified Manager and OnCommand to monitor and manage the storage environment.

Troubleshoot issues that arise then escalate and work with the proper maintenance company to completion and verification.

During crisis situations, worked with the Management and team members of other departments to drive the issues to resolution while maintaining a calm and professional demeanor.

When possible, script tasks to aid in configuration or maintenance tasks. Document the current environment and write proposals for upgrades and improvements.

Work with vendors on design, pricing and delivery of projects and tasks within project requirements.

Help support Red Hat and Oracle Linux systems.

UNIX Systems Engineer, Contracted to Baker Hughes, Inc., Tomball, Texas December 2013 to September 2014

Perform as a UNIX and Storage Administrator in support of the Tomball computing environment. Other duties also include:

Daily monitoring and maintaining of the systems in the Tomball Datacenter

Monitoring, troubleshooting, and maintaining the Tivoli Storage Manager (TSM) backup environment and schedules for AIX, Linux, and Windows OS as well as TDP schedules for Oracle and SQL backups on physical and virtual environments.

Managed daily TSM tape archival to off-site storage.

Monitor and maintain IBM SAN storage consisting of XIV, 8100 and an SVC, as well as NetApp storage.

Migration of the SAN switches from Brocade to Cisco equipment.

Management of the SAN fiber zoning on the Cisco fiber switches.

Define and present storage to AIX, VIOS, VMware, and Windows systems.

Utilized NIM on AIX to make backups of the AIX servers and to apply patches

Worked with project teams to make sure all required resources were made available to them.

During crisis situations, worked with the project team members to drive the issues to resolution while maintaining a calm and professional demeanor.

AIX Systems Engineer, Memorial Hermann Hospital Houston, Texas September 2009 to December 2013

Perform as an AIX Systems Engineer in support of Memorial Hermann's AIX computing environment. Responsible for design, specification, and implementation of development, test, and production systems environment for the various aspects of the hospital departments. Other duties also include:

Planning, designing, documenting, building, and deploying AIX 5, 6, and 7, P5, P6 and Power7, 550, 570, 595, 740, 720, and PureFlex servers, and SAN with V7000 storage systems.

Participate in the on-call support of the systems.

Automate Operating System, patch deployment processes, and mksysb backups using IBM’s Network Installation Manager (NIM).

Work with the application teams to recommend best practices in relation to computing environments.

The use of the Hardware Management Console (HMC) to configure and modify the hardware resources for each Logical Partition (LPAR) and also used it to perform Partition Mobility to move live virtual partitions between different physical servers.

The implementation of the Virtual I/O servers to share resources efficiently among the LPARs in each hardware frame utilizing NPIV, SEA, Ethernet trunking, and Partition Mobility

Utilized NIM to migrate servers/LPARs when Partition Mobility was not an option.

Responsible for the SAN lun sizing, placement and designation for SVC to SVC replication to DR site.

On the team for the design of Disaster Recovery plans and testing.

Script many of the daily tasks and processes with error trapping and email notifications.

AIX Systems Engineer, Academy Sports and Outdoors Houston, Texas April 2007 to September 2009

Perform as an AIX Systems Engineer in support of Academy’s production environment. Responsible for design, specification, and implementation of development, test, and production systems environment for the various aspects of the retail company. Other duties also include:

Planning, designing, documenting, building, and deploying AIX p4, p5, and p6 550, 570 and 670 servers, and their associated storage systems.

Participate in the on-call support of the systems.

Automate Operating System and patch deployment processes using IBM’s Network Installation Manager (NIM).

Work with the product teams to recommend best practices in relation to computing environments.

The use of the Hardware Management Console (HMC) to configure the hardware resources for each Logical Partition (LPAR).

The implementation of the Virtual I/O servers to share resources efficiently among the LPARs in each hardware frame.

Installation of Brocade SAN switches hardware to allow the shared use of the storage hardware.

The setup and administration of IBM DS4K series disk subsystems with creation of Arrays and LUNs on the SAN for assignment to the various systems.

Tivoli Storage Manger administration and support on the server and clients.

Focal person for the design of Disaster Recovery plans and testing.

Senior Lab Systems Engineer, Symantec Corporation Houston, Texas October 2006 to March 2007

Perform as a Senior Labs Systems Engineer in support of Symantec’s Development department. Responsible for design, specification, and implementation of test systems environment and services to facilitate the testing of developed code on the supported platforms and environments. Other duties also include:

Planning, designing, documenting, building, and deploying UNIX / Linux based servers, storage systems.

Participate in the on-call support of the systems

Automate Operating System deployment processes

Installation, configuration, maintenance, and support of Cisco routers and switches.

Work with Development Teams to recommend best practices in relation to test environments.

Implement and maintain KVM over IP on systems in the Labs to allow console access and testing from programmer/tester desks as well as other sites.

Integrate newer systems into the resource pool while removing systems that no longer meet the technical specifications.

Interfacing with the various departments to assist in the placement and timeframe of the project equipment.

Supported systems include:

oIBM p5, AS/400, HMC, and others

oSun E250, V120, 280R, Sunblades, and Ultra 10

oMiscellaneous Intel based systems running various versions of Windows, and Linux.

Senior Systems Engineer, Network Connectivity Solutions, Corporation Hagerstown, Md October 2003 to June 2006

Contracted to:

DISA Systems Engineering Apr 2005 to June 2006

Perform as a Senior Systems Engineer in support of DISA. Responsible for design and specifications of medium to complex projects to be hosted in secure DISA facilities using Government security and best business practice guidelines. These include UNIX, Windows, and virtual system hosting utilizing VMware and the large, multi-partitioned system that leverage the benefits of hard and soft partitioning, as well as integrating Capacity-Upgrade-on-Demand (CUoD) into several of the project plans. Other duties also include:

Working with the customer to understand the current and desired computing environment.

Interfacing with various groups such as Communications, Software, and Storage to insure desired functionality and capability.

Interfacing with the various departments to assist in the pricing and acquisition of the project equipment.

Being the technical liaison during the implementation phase of the project.

CCSP (Command Communications Survivability Program - Pentagon Renovation) October 2003 to Apr 2005

Performed as a Systems Engineer in support of ITA. Responsible for the design, specifications, and configuration of medium to complex projects to be hosted in secure DISA facilities. Other duties also include implementation and troubleshooting of complex integration problems with Solaris and SNMP monitoring of mission critical components. Primary areas are Sun Solaris 9, Micromuse Netcool mttrapd, Netcool Webtop, Netcool SSM, Concorde Trapexploder, SNMP message deciphering. High proficiency in interpreting SNMP trap messages into scripts for converting information into efficient, informational messages on X-Window and Webtop displays for monitoring mission critical system during normal, crisis, and disaster recovery states. Proficiency in troubleshooting Netcool integration, licensure, and communication issues.

BMC Software, Senior Technical Support Analyst, Houston, Texas 1998 to 2003

Interacted with customers to support their installation of the BMC Patrol product on the major Unix (AIX, Solaris, HP, Tru64, Linux) and Windows platforms which helped increase Customer Satisfaction survey results 27%. Managed several knowledge bases to provide customers with a web based self-help portal. UNIX and Windows knowledge helping customers customize their computing environment to get the most advantage out of the Patrol product which resulted in the customers being able to reduce their on-call staff by 1/3 as well as increase overall uptime as much as 25%. Served on several project teams to guide the development of the new products which helped move the product from a Program console to a web based console. Dealt with customers in Spain, Brazil, Venezuela, Mexico and Argentina resolving their issues directly and acted as a liaison to other departments when their help was needed and the customer could not effectively communicate the issue in English which resulted in a market growth of 30% in two years and an increased Customer Satisfaction rating, on a scale of 1 to 5, from a 2 to a 4.5.

VannCom, Inc., Senior Unix/Netware Systems Engineer, Houston, Texas 1997 to 1998

Designed, Implemented and Supported customer's networks, UNIX, NT, Netware, AS400, servers, routers and firewalls, email and Internet connectivity that resulted in higher customer satisfaction and several client referrals. Ran CAT5 compliant cables, patch panels, and outlets that resulted in the customer being able to use at that time or migrate to the faster 100 Mbit Ethernet network protocol. Trouble shot issues in the user’s desktop environment that resulted in a stable workstation and a 25% increase in productivity.

Hermann Hospital, Senior Network Analyst, Houston, Texas 1991 to 1997

Designed, implemented and supported the networking LAN/WAN infrastructure of the hospital that resulted in a stable yet robust infrastructure with a reliable methodology for sharing information. Implemented networks, managed switches, routers, Netware and AIX RS/6000 Unix servers and network storage devices that allowed the safe and reliable retrieval and storage of the critical data. Maintained the TCP/IP address assignments and DNS configuration as well as the various NFS, LU 6.2 and other types of mainframe interfaces that resulted in the efficient address resolution and data communication between the various computing systems. Interfaced with the Directors and Managers of departments insuring their computing needs were addressed in a timely and orderly fashion without impacting systems used for patient care, resulting in the increased confidence in the Information Systems as well as a more consolidated and secure computing environment with savings of at least two additional employee positions.

Hermann Hospital (continued)

Novell Server Migration Project

Upgraded 8 Netware 3.x servers to 4.11 which resulted in a more stable operating system and allowed for the consolidation of fifteen smaller departmental servers to two large servers with RAID 5 arrays. Designed, Setup and managed the NDS tree structure and login scripts which allowed the hospital to correctly assign the proper rights and access to the needed information while safeguarding the sensitive information. Created and managed the queues and print servers associated with each department.

Pharmacy Project

Migrated from a Novell based Pharmacy patient billing system to a RS/6000 AIX based application that resulted in a 53% increase in uptime and process efficiency. Installed and configured PC Workstations in each of the Intensive Care Units for prescription order and dispensing tracking that resulted in being able to reduce the need for one position in each of the Care Unit pharmacies. Customized the AIX environment automating several of the routine tasks such as user management and system backups that resulted in the managers being able to handle many of the users needs without having to involve support. Created a customized backup schedule of twice per 24 hours and created scripts to logout all users and close all open files insuring a valid backup which resulted in the successful recovery of the billing data on two separate occasions, saving the hospital approximately $600,000 each time. Configured the AIX operating system and Universe database system for integration with a robotic prescription dispensing that allowed the hospital to service 20 more pharmacy offices as well as reduce dispensing errors by 65%. Performed support on the various Pharmacy equipment that saved the department $35,000 during the one year project.

Medical Record Imaging Project

Liaison between the project management company and the Medical Records Department resulting in the hospital being able to store the required patient records in a digital format that was readily retrievable anywhere in the hospital that the Doctors needed the information. Maintained the interface between the Sybase application and the optical disk storage unit that resulted in the successful implementation of the project, saving the hospital approximately $15,000 annually in paper storage costs.

Contracted to Stone and Webster, Houston, Texas 1990

Contracted to Exxon, Inc., Houston, Texas 1989

Offshore Alaska

Exxon USA

Litwin Engineers and Constructors, Houston, Texas 1988

Price Waterhouse, Houston, Texas 1987 - 1988

EDUCATION / CERTIFICATION

Bachelor of Science in Computer Information Systems, University Of Phoenix, in progress

Associate of Applied Science in Electronic Engineering Technology, ITT Technical Institute

SKILLS AND TRAINING

IBM Filenet Basic Training, Several IBM 'Lunch-n-Learn' classes, Netcool Boot camp, BMC Patrol Developer for UNIX, Netware CNE, Linux Server Administration, Linux Advanced Server Administration, Red Hat Linux Bootcamp, PHP and PostgreSQL Web Site Programming, Citrix WinFrame, AIX System and Advanced System Administration, AIX korn shell programming, NetApp ONTAP 8.3 and 9.1 Administration .

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