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Management Project

Cleveland, Ohio, United States
February 23, 2018

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Jon Mckinley

Cleveland, OH - 216-***-****

My 20+ years of experience tells me that every business has room for improvement. I help businesses reach their full potential through technology innovation and business optimization. To do that, I leverage the strength of an organization’s resources to build teams of high-performing professionals, align technology and business strategy, lead project managers, and championing continuous process improvement initiatives. WORK EXPERIENCE

Director of Optimization, Utilization, and Planning THE METROHEALTH SYSTEM - Cleveland, OH -

2012-03 - Present

Partner with executive leadership to implement enterprise-wide strategies, policies, goals, objectives, and tactical plans to accelerate MetroHealth’s vision while aligning to its mission. Manage, direct and provide strategies and planning associated with business optimization. Lead project management professionals responsible for improving operational efficiency. Bridge the gap between clinical and support executives to identify, recommend, and negotiate solutions that address MetroHealth's challenges in a service-oriented manner. Justified solution configurations based on business cases containing return on investment (ROI) and cost-benefit analyses. Develop departmental budgets, policies, and procedures to ensure mission/vision alignment within all organizations and business processes. Assess regulatory compliance. Key Accomplishments:

• A multi-million-dollar effort to replace outdated anesthesia workstations and convert existing physiologic monitoring equipment to a new EPIC-based Anesthesia Information Management System (AIMS)

• A Real-Time Location System (AeroScout) that tracks durable medical equipment assets resulting in a significant decrease in the amount of time it takes for a clinician to respond to a patient's needs. Increased Clinical Engineering's regulatory compliance for equipment maintenance from 50% to 95%. Decreased the cost of renting equipment and inventory loss

• A project to update existing order sets based on new, evidence-based disease-specific order sets from ProVation. Developed disease-specific order set metrics and associated reports to measure utilization. Monitored utilization metrics and improved utilization over time

• Mergers and Acquisition (M&A) functions to incorporate former HealthSpan operations into The MetroHealth System. Working with executive leadership, led aspects of the effort (e.g. asset acquisition, management) to integrate and operationalize the HealthSpan locations including Cleveland Heights, Parma, and Brooklyn Heights

• Innovations in support of a billion-dollar “Campus Transformation” effort at MetroHealth’s Main Campus including a software development effort to enhance Building Information Management (BIM) using REVIT, Visual Studio, and Azure Web Services (Hosted Apps and SQL Server). The system integrated Construction Management, Facilitates Management, and Space Management systems

• Implemented an enterprise-wide process and policies that create a single point of service entry for all Construction, Facilities, and Space Management-related services. This increased internal-customer satisfaction and the agility of the organization to implement space-related changes ENTERPRISE ARCHITECT & DIRECTOR OF SECURITY MANAGEMENT SERVICES NATIONAL AERONAUTICS AND SPACE ADMINISTRATION -

2011 - 2012

NOTE: Part of this work at NASA was an extension of the consulting work I was doing for Information Dynamics. It was two different contracts for the same NASA client. Responsible for the PACE IT Security Team. As part of the Prime Contractor leadership team, led the team in assessing Center-level IT security risks. Worked with NASA Glenn’s Chief Information Officer and staff to develop and monitor enterprise-level policies and procedures to ensure compliance with the Federal Information Systems Management Act and Privacy Act (FISMA) regulations that protect sensitive data and personal identity information (PII). When deficiencies were found, developed approaches to mitigate those risks and decrease the Center’s threat surface while increasing overall compliance. Worked across entire civil servant and contractor organizations, developed annual strategies, and created budgets to implement them. Engaged in a project to implement service-orientation via ITIL v3 best practices. Partnered with NASA Glenn’s Chief Enterprise Architect to develop the CIO’s portfolio of services so that their value could be “sold” to Directorate-level stakeholders.


Information Dynamics - Elyria, OH -

2009 - 2011

NOTE: This work at NASA was extended on a contract that was held by DB Consulting. Worked directly with NASA’s Agency Chief Information Officer to develop an enterprise portfolio approach to Information Technology investment, implementation, operation, and governance based on the Federal Enterprise Architecture (FEA), ITIL v3, The Project Management Body of Knowledge (PMBoK), and other industry reference standards. Collaborated with C-level business executives and directors across all Mission Directorates to establish, execute, and optimize lifecycle processes, obtain consensus on IT strategy, and build commitment for change. Aligned investment planning and decisions with organizational vision and strategic goals. Led efforts to maximize investments in existing enterprise technologies, tools, data, and solutions to address complex business challenges to create significant business value. Developed executive-level stakeholder presentations and documents. Tracked and documented project progress to ensure intended value and to improve future performance. Managed both large and small project efforts. Negotiated agreements and recruited, built, and retained teams of diverse, high-performing professionals. Managed multi-million-dollar engagements to ensure business value/optimization. As the CIO for Information Dynamics, led a team of people dedicated to the strategy, planning, implementation, and operation of IT solutions to support consulting and administrative services. Provided leadership that drove the company’s communication, server, desktop, security, and information strategies. Implemented Office 365, virtualization of server infrastructure, use of unstructured and structured (e.g. SQL Server) storage solutions, and the modernization of security solutions including desktop and server end-point protection and a PKI infrastructure for intra, and inter-company communications of sensitive government data. Key Accomplishments:

• Primary architect of an IT service governance & management strategy and architecture based on ITIL v3 and Enterprise Architecture (EA) principles and best practices that significantly increased enterprise IT investment visibility

• Led a team of software engineers, enterprise architects, and organizational change professionals to develop a federated repository of authoritative data sources and master data based on semantic technologies, meta-data, taxonomies, ontologies, and controlled vocabularies using JAVA, XML/RDF, Oracle, and IBM WebSphere

• Used MS-Visio, MindJet’s MindManager, and TopQuandrant’s TopBraid Composer to model complex data, create entity relationship diagrams (ERD), and map data across disparate organizational boundaries within an enterprise application portfolio in support of data consolidation and business process optimization/ reengineering

• Developed a policy-driven, and continuously monitored architecture to secure digital assets by mitigating known risks and rapidly responding (near real-time) to unforeseen risks based on their unique context

• Key contributor to the business strategy alignment of several key enterprise architecture initiatives including: defining an Enterprise Mobility Strategy / Architecture and working with corporate stakeholders to evangelize its value. (MIPv6, VDI, MDM, Security, App Dev)

• Authored an enterprise Data Center service strategy that included in-house housing and hosting, and cloud- based SaaS, PaaS, and IaaS service delivery

• Created an enterprise “Big Data” strategy based on Hadoop/HDFS, enterprise data cache, digital rights management (DRM), and other technologies

Territory Services Executive


2008 - 2010

Integrated sales and consulting service delivery resources across major commercial medical/health, manufacturing, retail, and insurance based commercial customers located in multiple states. Established credibility and authority with executive leadership (Directors, CEO, CIO, CTO, CFO, etc within a client portfolio to develop a pipeline of new business using a solution sales approach. Assessed business needs, architected solutions, developed statements of work, and negotiated agreements/contracts with clients and delivery partners. Developed and delivered executive-level presentations to sell ideas. Managed multiple simultaneous and complex engagements with competing priorities and diverse stakeholders. Collaborated with internal product managers, account executives, consulting service teams, external partners, and off- shore/outsourcing partners to create high-value and responsive solutions. Articulated expectations and responsibilities through well-written statements of work, sub-contracts, and performance assessments. Key Accomplishments:

• Assessed business and technical challenges for major healthcare, insurance, global manufacturing, and retail clients based in the Ohio market

• Acted as a customer relationship manager between executives, line of business managers, operations managers, and operational consultants to ensure annuity-based business revenue

• Managed the implementation and operation of a multi-million dollar, multi-national content management (CM) and collaboration management environment based on SharePoint for a major manufacturing company

• Managed the development of a suite of Office Business Automation (OBA) solutions which integrated major ERP solutions (SAP, Siebel, etc with organizational lines of business (LoB) thereby streamlining business processes and reducing operating costs

• Architected an approach for performing a major data center discovery, upgrade, and relocation effort for a leading national automotive insurance company

• Proposed a solution architecture for the implementation of records/document management solution based on SharePoint, SharePoint policy/workflow management and Documentum’s enterprise content management

(ECM) solution

Sr. Associate

Booz Allen Hamilton - McLean, VA -

1998 - 2008

Responsible for leading service line development and delivery related to Economic and Business Analysis

(EBA). Integrated across enterprise organizations to translate enterprise business and financial requirements and needs into actionable plans. Built, retained, and led teams of over 50 business analysts, consultants, and CPAs on multiple multi-million-dollar contracts to perform economic and business consulting services for NASA government/federal CFOs, CIOs and department directors. Managed the development of business case analyses (BCA), analysis of alternatives (AoA), cost/benefit analyses, and return on investment (ROI) analyses for major client investment efforts.

Key Accomplishments:

• Assisted in the implementation, operation, and continuous improvement of SAP Business Intelligence Warehouse including the use of Business Objects as a Business Intelligence (BI) tool and SAP Report Painter for report generation uses Online Analytical Processing (OLAP)

• Identified, modeled, and mapped enterprise data for use in a Service Oriented Environment (SOA) based on we-services and SeeBeyond’s eGate Enterprise Service Bus (ESB) to perform Enterprise Application Integration (EAI)

• Directed teams of high-functioning business, financial, and IT consultants on $10,000,000+ contracts

• Led a major legacy financial business system data conversion effort (i.e. complex ETL) to SAP R/3 (ERP) that required coordination across multiple geographic location and data sources using MS SQL Server and Data Transformation Services (DTS)

• Managed the delivery of project management and control (PMC) and organizational change management

(OCM) services for the implementation of major automated data processing (ADP), enterprise resource planning (ERP), accounting (SAP ECC6 / Oracle), and integrated asset management solutions

• Organized and led a strategic assessment team working with business executives and managers to perform merger and acquisition (M&A) due-diligence support for a major manufacturing facility in New Orleans

• Delivery Manager in an ITIL v3-based mission critical SAP/ERP Competency Center (Service Desk, Incident/ Problem Management, Release Management, Customer Relationship Management, Instructional Design, Project Controls, Organizational Change, etc

• Project Manager for the development of a web-based financial management system that tracked government appropriation, allocation, authorization, commitments, cost tracking, and disbursement activities

• Created and implemented a digital object (e.g. documents) retention policy and process to ensure legal compliance including eDiscovery.


Masters of Science in IT Project Management



Bachelor of Science in IT Project Management

Capella University - Minneapolis, MN

2004 - 2007

Bachelor's of Science in Electrical Engineering (DID NOT GRADUATE) Cleveland State University - Clevela

1988 - 1990


MS SQL SERVER, Oracle PL/SQL, .NET, HTML, JavaScript Development, Enterprise Governance, Business Process Improvement, Organizational Change Mangement, Microsoft Visual Studio IDE, Borland Delphi, Learning Management, Economic and Business Analysis, Contract Management, Project Management, Process Improvement/Reengineering, Enterprise Stakeholder Management MILITARY SERVICE

Service Country: United States

Branch: Army National Guard

Rank: E5 - Sgt

1987 - 1995

Army Military Police Officer

Squad Leader

Nuclear, Biological, and Chemical Specialist


Project Management Professional (PMP)

2007 - 2020

Certified via the Project Management Institute. Certification renewed through continuing education credits. Master Delphi Developer

Certified in Borland's Delphi IDE at the master level. Delphi was a Pascal-based programming language. CompTIA A+


Certification in Adult Learning


This certification happened in the course of my PhD schoolwork at Capella University for a Doctorate in Information Technology - Education.

ITIL v3 Trained


Trained, but not certified, in the value driven delivery and operation of Information Technology services Lean Six Sigma


Trained, but not certified, in Lean Six Sigma methodology. ADDITIONAL INFORMATION

Magnolia Springs Homeowners Association: Board Director & Treasurer Led the legal transfer of ownership from the developer of a 512 house development to the Home Owners Association, established a system of accounting/collections, and conducted finance/budget planning, execution, and control. Governed based on the Code of Alabama, Articles of Incorporation, By-laws, and Declaration of Protective Covenants. Analyzed and modified governance documents, and manage member relationships and expectations.

City Of Brunswick, Ohio: Brunswick City Planning Commissioner Appointed by the Mayor of Brunswick, I assessed developers’ plans including a major “downtown re- vitalization” proposal. Inspected site locations, interviewed applicants, assessed regulations for legal and compliance issues, participated in public/televised committee meetings. Assisted in the development of a new strategic 5-year community development plan.

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