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Customer Service Office Assistant

Location:
Colton, California, United States
Salary:
50,000
Posted:
February 23, 2018

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Resume:

Maria D. Aguilar

Colton Ca, *****

Mobile: 951-***-****

Email: ac4k66@r.postjobfree.com

Professional Objective

Gain permanent employment within a community known organization as a team player and/or if needed a self directed individual, within a company that realizes and utilizes the benefits of one who possess years of the customer service, people skills, life skills, transferable skills, and overall experience within today's leading workforce community environment.

QUALIFICATIONS SUMMARY

Develop Employment Plans/Budget, Goals

Grant Writing /Safety Reports

Counseling/Interviewing customers

Develop Employment Plans, Budgets & Goals

Assessing Suitability & Career Barriers

Fluent in Spanish (speak, read & write) Excellent social/people skills

WDC data Entry /C-IV/VOS -CAL JOBS

Microsoft Office Suite

Accurately type 60–wpm/ PnL Budget reports Counseling/Interviewing customers

O’Net Assistance/Job Readiness

Common Measures

Supervise/Train Staff, interns, job seekers

WIA /WIOA Eligibility /People Soft

Years of customer service training & experience

PROFESSIONAL EXPERIENCE

COUNTY OF RIVERSIDE

12/2017 –Present, Pathways to Success, RUHS, Employment Services Counselor

Solicit and develop sources of employment for participants; explain program benefits and requirements to potential employers and community organizations.

Initiate cold calls to potential employers; attend job fairs and other functions to solicit jobs; promote participation in various employment programs.

Interview, screen and counsel participants regarding employment barriers; advise participants regarding alternate training and employment opportunities.

Evaluate participants interests, education, and experience to determine possible program placements; develop plans to further participants entry into the labor market.

Arrange supportive services and refer participants to appropriate training and employment services; monitor and evaluate participants progress and attendance.

Counsel participants in interviewing skills, techniques, and etiquette for employment interviews; follow up on participants after placement in jobs to assist with work related problems. Administer and determine suitability for Lump Sum Diversions.

Facilitate Self Sufficiency Through Employment (SSTE) Workshops.

Conduct home calls to promote participation in employment programs; assist in overcoming barriers and provide job leads.

COUNTY OF RIVERSIDE

12/2013 – 10/28/2016, EDA-WDC, Office Assistant III- Developmental Specialist

Develop Individual Employment plans to establish appropriate career goals and detail specific, plans for skill development activities, job search tactics and supportive services; provide coaching on career options based upon customer’s area of choice and labor market data. Facilitate and arrange jobseekers/members to attend workshops administered through the center. Along with assisting staff with counseling, activities and create and help conduct mini sessions of various job search techniques. Update customer files and case records in VOS assuring policies, and procedures are met within organizations guidelines and are not overlooked but updated. Ability to provide assessments and skills assessments of the knowledge communicated by County and State personnel. Understand and follow instructions, complete tasks in a timely manner. Demonstrate active listening skills and give appropriate feedback, guidance and instruction. Prepare and compile data reports, both statistical and narrative providing correspondence as required. Adhere to any other work or duties as needed.

Under the general direction to perform advanced paraprofessional and entry level professional duties which involve basic technical and analytical work in employment and training programs providing of organizations laws and policies to procedures within dept. staff (co-workers) and the general public

Develop and revise standardized formats for documents; operated peripheral equipment. Provided guidance and/or direction to partnered agencies. Proofread and corrected forms/documents into acceptable final versions of document. Management experience in general and escrow office personnel. Site Coordinator for non-profit agency. Meet department’s safety, production and accurate goal standards along with maintaining an effective working relationship with integrated and partnered organizations

YOUNG VISIONARIES – Inland Empire (San Bernardino)

Volunteer at the Shelter as needed by facility: 2012 to present

Supervised and monitored centers’ activities. Overall, any/all duties asked of me from management. Provided coaching and training to clients in the following areas: job search, resume writing, interviewing and networking. Collaborated with agency partner and provided updates on (teens) client’s services and placed.

Coordinated activities within the Center for promotional events and fundraiser or shelter toy drives, charity events

UNITED STATES VETERANS – Inland Empire

02/2013 – 11/2013, Job Developer-Employment Specialist

Presented recruitment services to business and educational institutions..

Developed and marketed new business contacts, participated in business events such as job fair, recruitment and college events. Created networking groups to develop job leads/orders for job seekers; displayed positions at Job Service Center and distributed job openings via e-mail to job seekers. Provided coaching and training to job seekers in the following areas: job search, resume writing, interviewing and networking. Collaborated with agency partner and provided updates on people services and placed.

Recorded placement data into Data Entry System program in a timely manner.

Provided weekly/monthly agendas and reports to management.

Coordinated and administered activities within our Career Resource Center.

Monitored the implementation of all job placement services to assure quality services to job customers.

GOODWILL SOUTHERN CALIFORNIA

03/2012 – 10/2012, Site Coordinator-Job Service Center/PSR

Demonstrates positive rapport with internal/external customers, business and educational institutions. Supervised and monitored activities of staff and volunteers at center. Safety reports/Data collection intake/Developed and marketed new business contacts, participated in business events such as job fair, recruitment and college events. Coordinated activities within the Job Service Center; Created networking groups to develop job leads/orders for job seekers; displayed positions at Job Service Center and distributed job openings via e-mail to job seekers. Provided coaching and training to job seekers in the following areas: job search, resume writing, interviewing and networking. Coordinated activities/employment events at the Job Service Center

Collaborated with Goodwill staff and agency partner and provided updates on people services and placed. Recorded placement data into company’s program and calendared retention. Provided weekly/monthly agendas and reports to management.

Developed, monitored and managed overall Center budget.

Monitored implementation of all job placement services to assure quality services to job customers. Approved budget and disbursement of checks every month.

COUNTY OF RIVERSIDE

09/2011 – 03/2012, EDA-WDC, Office Assistant III

Staying updated with the laws, policies, and procedures, terminology of the County.

Performed complex clerical duties; including reports, forms and checking records for accuracy and completeness. Assisted and maintained complex data filing systems for County. Answered questions involving searching for and summarizing technical dates, laws and policies and procedures. Reviewing/Revised forms to secure data and determining proper format. Compiled a variety of narrative and statistical reports

Replied to routine correspondence and other materials requiring the application of subject matter and selections of data. Provided guidance to both new and intern or volunteer staff. Develop and revise standardized formats for documents, software programs, when asked. Ability to operate peripheral equipment. Proofread and correct forms/documents into acceptable final versions of document.

06/2011-09/2011, Family Resource Center, Office Assistant II & III

Provided information to the public regarding services provided. Reviewed reports for accuracy and assured they were in compliance with applicable ordinance.

Performed complex clerical duties; including reports, forms and checking records for accuracy and completeness. Provided answers for summarizing technical data, laws, policies and procedures. Performed backup of systems and maintained archived record library and reference logs. Served as technical expert on the operation of information processing equipment. Prepared correspondence and reports, filing, and operated standard office equipment.

06/200*-**-**** Department of Public Social Services, Medical Eligibility Technician

Interviewed applicants to determine initial or continuing eligibility for medical services. Determined eligibility based on program policies and regulations in relationship to information provided by customer regarding family income, assets, debts, etc. Record documentation of customer cases in C-IV, journal.

Prepared necessary documents on a case by case basis to facilitate/expedite the approval and/or continuation of state funded benefits. Referred customers in need of other social services to the appropriate staff members and Assisted customers with application and other forms as needed. Documentation from customers as needed to complete application process. Written referrals processed when necessary.

ESCROW SHOWCASE-RIVERSIDE

04/2006 – 09/2007, Escrow Officer

Duties included all aspects of opening and closing escrow.

Maintained open communication between buyers, sellers and agents regarding status and requirements of each transaction. Overall duties required of me as needed. Provided estimated statements to all parties involved, including the financial institutions. Transferred property free and clear with title-ownership to new owner.

Interacted with real estate agents, mortgage brokers and loan officers regularly to ensure escrow closed timely and efficiently.

PROGROUP ESCROW-RIVERSIDE

11/2005 – 04/2006, Escrow Officer-Relief Escrow Manager

Temporary to permanent position (Vacation relief to Escrow Officer & Manager)

Performed general duties of an escrow officer and those asked of me. Provided ideal escrow services for an In-house real estate broker. Maintained monthly reports and monthly bank reconciliation generated for escrow trust account. Checked for any discrepancies - those issues supersede and need to be corrected within state regulated time frame. Assisted escrow office by running ran back up on a daily basis and secured tapes in a proof environment.

***References available upon request***



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