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Manager Customer Service

United States
17.00 to 20.00
February 23, 2018

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Michele Ventrice

**** ****** **** *****

Toms River, NJ 08753



Work Experience:

May 2016 Retail Maintenance

Present Customer Service Manager Lakewood, New Jersey

Overseeing all trades in facilities maintenance, to include: plumbing, carpentry, flooring, painting, locks, and electrical for a client with locations throughout the United States. Process the purchase orders/quote when they come in verify the pricing. Maintain all records for each location (ie fire inspections, equipment warranties) Manager and train CSR to help with clients request.

April 2015 Kings Supermarket Parsippany, New Jersey

May 2016 Maintenance Assistant

Take all calls for repairs and maintenance of all 35 Kings and Balducci’s locations. Call proper trades to repair the issue, give purchase orders, and make sure repairs are done. Process the purchase orders when they come in verify the pricing. Maintain all records for the each store (ie fire inspections, equipment warranties) . Assist the Project Managers in the process of getting remodels started.

December 2013 Villa Enterprises Morristown, New Jersey

January 2015 Project Coordinator

Responsible for maintaining all construction e-mail, phones, administrative functions, booking of appointments, ordering equipment for the stores, verification of budgets, AIA billing, accounts payable, travel, computer issues and phone issues. Assisting with project close-outs and warranty manuals.

September 2010 SEABOARD FIRE AND SAFETY Ocean, New Jersey

December 2013 Office Manager

Responsible for all office staff getting assignments and booking of appointments,

scheduling the in-house staff, payroll, AIA billing, accounts receivable and payable. Computer issues and phone issues. Ordering and proofing of all marketing materials. Assist the President and Vice President in all aspects of the business.

July 2008 SEASIDE GROUP, LLC Spring Lake, New Jersey

August 2010 Office Manager

Responsible for maintaining all company e-mail, phones, administrative functions, including

but not limited to sales calls to perspective clients, assembling of all marketing material, schedules with perspective clients, maintaining job calendar, collections, billing, ordering of

office supplies and pricing and ordering of materials for the jobs.

May 2007 STONE CREEK BUILDERS Shrewsbury, New Jersey

June 2008 Administrative/ Marketing Assistant

Responsible for maintaining all company correspondence e-mail, phones, cell phones, and company inquiries, administrative functions, including but not limited to marketing calls to perspective clients, assembling of all marketing material, and setting appointments with

perspective clients.


Saint Elizabeth's Academy, Convent Station, New Jersey

Diploma: 1985, General Knowledge

Morris County College, Randolph, New Jersey


Servfast Computers, LLC, Toms River, New Jersey

Medical Assisting, Medical Billing and Coding, Medisoft, ICD-9, Medical Terminology, and HIPPA. Microsoft Training (Word, Excel, PowerPoint, Access, Outlook, QuickBooks),

Graduated - May 2009

Computer knowledge: Windows 95/98/00/ME/XP, QuickBooks, Word, Excel, Power Point, Access, Outlook, Adobe, Prolog 4/5.1/6.5, Sure Track, GroupWise, Microsoft Project, Microsoft FrontPage, Citrix, Lotus Notes, Inoculate, Extrafax, Goldmine, Quotewerks, and several internet programs.

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