Business Administration
Resume:
Kristy Stephens
Ennis, TX
ac4k34@r.postjobfree.com
Apt8103
Ennis, TX 75119
SUMMARY
For the past 16 years, I have been a volunteer, home maker and stay at home mother of three boys. I don't crack under pressure & I am a firm believer that home stays at home and work stays at work. I am no stranger to hard work and challenging situations in which calm and cool are not comprisable traits. I am full-time college student, by the end of May 2016 I will finished my Bachelors Degree of Science in Criminal Justice and plan to move on to my Masters. Prior work experience with the Texas Department of Public Safety in several positions. I understand the importance of professionalism and quality work quickly as possible. Previous work experience as a customer assistant with a large
Investment Firm as well. Discretion is a concept I fully grasp. Additional work experience includes reception for the state of Illinois with a firm CHASI in which home daycare providers had to be investigated and deemed safe for operation. Also familiar with the criminal courts procedures from the adult and juvenile court systems as well. Additionally, have experience with child advocacy too. I have spent the last 11 years volunteering with my local church working with children’s ministry and organizing community events. Volunteer programs include Upward Basketball local league and summer vacation bible school programs.
EMPLOYMENT HISTORY
Sales Associate
BEALLS, Austin, TX
2525 West Anderson Ln
Sep 1996 - Jul 1997
These associates work in cooperation with their Department Supervisor, Sales Specialist(s), other associates in their department as well as other sales departments, the Inventory Management Associates, and the Front-end Associates to ensure customers' needs are met. Customer Service, Helped Sales Associates, coordinate floor plans, trained new sales associates, sales, set daily goals, inventory control, etc. Designed and built floor displays attacking customers to shop more products.
Front End Customer Service
Albertsons, Pflugerville, TX
1601 W Pecan St, Pflugerville, TX 78660
Jul 1997 - Sep 1998
Fulfilled Customer service requirements by greeting customers, balancing Customer traffic across the front-end, conduct register audits, maintained front end keys, and assisted Management with the control of the front end. Worked along a great team dedicated to provide the best service towards the customer and his/her shopping experience. Assisting the customer service manager, shift leaders, and the customer service desk in the duties of the front-end and the assignment of tasks of the front-end. Duties included but not limited to: Cashier, customer service, stocking/cleaning front-end/register stations/displays/entry-exit/ outdoor display areas, and making the front-end ready for the day shift.
Promptly and Friendly assisted customers with check-out, western union, balanced front-end staff.
Customer Service, cash handling, preparing and reconciling of tills, responsible for cash safe, preparing of bank deposits, managing of front end (cashiers, courtesy clerks, keeping front end clean).
Microfilm Driver Records
Texas Department of Public Safety, Austin, TX
Sep 1998 - Dec 1999
Duties: Retrieved SAT and AP records on microfilm/fiche, re-filed microfilm/fiche, scanned images (emailed PGP encrypted records to ETS [Educational Testing Service]-
Outlook Express and Adobe. Responsibilities include managing the drawing record vault, microfilming all drawings, and updating the microfilm data files. Responsible for putting records and confidential case documents on to microfilm, reviewed microfilm for accuracy and upon completion destroyed hard copy records and documents. Compile records, sort, shelve, issue, and receive library materials such as books, electronic media, pictures, cards, slides and microfilm. Operated Kodak-Image Link to assist in the microfilming process of Vital Record Correction Applications. Maintained all records and reports contained on paper, computer, microfilm and other media in the organization.
Driver Compliance
Texas Department of Public Safety, Austin, TX
Program tenets include compliance with federal and state FMCSA/DOT regulations, driver qualifications, vehicle compliance, load monitoring, rate negotiations, contract reviews, and all driver/vehicle safety initiatives. Issued driver license records/accident reports, Change of addresses, Customer Service, sent out suspension letters to officers for confiscation of driver's license of individuals to be suspended. Evaluate claims from the client and request necessary information for the suspension of the uninsured driver’s license or to validate any disputed claims. Track, manage and process retail and commercial collections for outstanding debt on subrogation cases, including driver's license suspensions, default judgments, summary judgments, garnishments and post judgment follow-up. Assisting customers with telephone and written inquiries regarding driver's license, motor vehicle registrations, insurance, suspensions, and court information.
Generated wage withholdings, lien requests, driver's license suspensions, and prepared court requests to enforce collection. Secure, store, track, and return licenses of suspended drivers and return to individual once compliance has been achieved. Calculated damage estimates from drivers in case in which one or more drives was not insured and later recommendations for further action involving potential suspension.
Driver Customer Service
Texas Department of Public Safety, Austin, TX
Maintain Driver Logs, Driver Schedules, Driver Evaluations, Training Logs, Customer Service, Schedule Truck Maintenance, Driver Observations, and Routing, handle driver problems. I Worked with drivers and dispatch on a number of issues including hours of service, driver retention, customers and public complaints, accident investigations and counseling, and driver problems in general. Customer service in CTU (Control Telecom Unit) to provide customer service, handle incoming customer calls: ETA's, service issues, pricing, warranties, commercial, wholesale parts, reschedules/cancellations, performs confirmation e-mails & calls, driver. Provided excellent customer service to those in need of Driver
Licensing or Motor Vehicle information, such as receiving a driver's license, photo identification, CDL updates, and vehicle registration transfer. Issued driver license records/accident reports, Change of addresses, Customer Service, sent out suspension letters to officers for confiscation of driver's license of individuals to be suspended. Dispatcher / customer service Out/Inbound calls, data entry, customer service, and dispatcher for emergency services. Coordinate with customer service reps, drivers, and other co-workers to assure excellent and timely service to customers. Driver’s License Examiner/ Reinstatement Officer/Trainer/Acting Supervisor: Screen customers for driver’s license requirements through the state of TX including but not limited to, verifying the authenticity of various immigration documents, previous suspensions etc. Answer questions relating to Texas Driver Codes, laws, subtitles, sections, and where to locate supporting evidence. Investigate officer crash reports in which driver’s dispute report findings and claims. Hold or process suspension cases pending driver compliance.
Assist insurance providers with clearing customer suspensions with SR-22 records. Evaluate claims from the client and request necessary information for the suspension of the uninsured driver’s license or to validate any disputed claims.
Account Specialist
Invesco AIM Mutual Funds,
303 Colorado Street, Suite 2650
Austin, Texas 78701
Dec 1999 - May 2000
Responsible for the daily investment accounting duties of our clients' investment accounts in order to maintain the accuracy of our clients' investment holdings. INVESTEMENT MANAGEMENT NFORMATION SYSTEM: MAXIMIS is a full-function asset management and Investment Accounting System, which provides support to Investment Accounting, Services, and Treasuries. The application supports different types of accounts like Cash Management account, Investment Retirement account, College Investing Plan, etc. Open internal and external investment accounts, transfer accounts into LPL, responsible for all client deposits, set clients up with online access to their accounts, and resolve all client issues and requests with the exception of investment decisions. Managed client requests including: trade execution, money movement, investment securities specifics, asset transfers, investment alternatives, account tax inquiries, and general account maintenance. I handled sensitive client files and investment documents including Roth accounts, IRA's, Living Trusts, and college accounts as well as investment portfolios. Transacted via direct investments, private placements, and brokerage accounts for mutual funds, Real Estate Investment Trusts, and limited partnerships (direct participation programs) in individual, joint tenant, trust, Section 529, Section 457, Section 401, and IRA accounts. Performed daily investment accounting operations of high volume fixed income bond funds that also invested in futures, options, and swaps. Recorded deposits, and entered trade orders so that the client’s account(s) are fully invested according to their investment model.
Receptionist
CHASI of Illinois
2133 Johnson Rd, Granite City, IL 62040
Sep 2001 - Mar 2002
Manager of front receptionist desk supervise one receptionist and also I do all receptionist front desk duties. Assist office telephone receptionist with answering phones throughout the day as needed, sort faxes and distribute and cover receptionist daily between 8:00 - 5:30 pm. Receptionist: Trained receptionists/office administration staff in computer software, telephone procedure (including voice mail maintenance), equipment maintenance, travel arrangements, etc. Provided executive receptionist coverage and assisted in developing receptionist policies / procedures in addition to compiling and creating reception manual. Responsibilities included orientation and training of new receptionist personnel, organization of tasks to be done, overseeing of the workload, affirmation and correction of receptionist-personnel. Held many corporate assignments ranging from administrative assistant, receptionist, receptionist/switchboard operator, alpha/numeric data entry operator and word processor. Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Estate Executor
Ruth Stephens Estate Executor, Ennis, TX
May 2013 – Current
Responsible for the accounting of funds in and out of the estate account. Responsible for the sale and accounting of property, vehicles, and smaller household items associated with the belongings of the estate. Detailed record keeping and organizing the storage of all receipts from sales of items belonging to the estate. Responsible for the collection of debts created by the estate and overseeing the payment to debtors and retaining receipts from said transaction. Communicate with the estate courts and attorneys in a timely and effective manner for the benefit of the estate. Maintain appropriate insurance and oversee the wellbeing of estate property until the time of said property’s sale. Upon request, must provide evidence of all the above fore mentioned responsibilities to the court and provide an accounting down to the penny for all expenses and revenues into and out of the estate accounts.
Dispatcher Ellis County Sheriff’s Office
300 S Jackson St, Waxahachie, TX
Answering incoming calls for county departments and transferring to the appropriate location. Log and record the handling of warrants for arrest. Answer calls for the county 9-1-1 line and dispatch the necessary emergency services. Effectively communicate with local law enforcement personnel to dispatch calls for service and check in for status and safety while on a call.
EDUCATION
Bachelors of Science in Criminal Justice
University of Phoenix, Arizona
2011 - 2016
Numerous classes regarding Criminal Justice, Criminology, Juvenile Justice, Criminal Procedures, PR Civil and Constitutional Law, Basic Social Science, Political Science and Humanities. Research Methods in Criminal Justice, Program Evaluation in Criminal Justice, Criminal Justice Statistics, Policy Analysis in
Criminal Justice, Juvenile Justice, Sociology, American Law Enforcement. Topics included concepts of law and crime, the criminal justice process, overview of the criminal justice agencies, current criminal justice issues, and interactions and conflicts between criminal agencies. Policing, Criminology and Criminal Justice, Criminal Procedure, Criminal Investigations, Homeland Security, Terrorism,
Emergency Planning, Juvenile Justice, Principles of EOC/Dispatch, Security and Loss Prevention, Cyber Crime, Criminal Law, Modern Corrections Issues, Business Law, Psychology, Computer Applications. Seeking a position in the criminal justice or related private sector field that will allow me to utilize my education, insight, skills, and training that I attained in the coursework for my criminal justice major and in my work experience.
VOLUNTEER SERVICE
Tabernacle Church Ennis, TX
2005-2014
Assisting in the organization and set-up for Upward Community Basketball league. Coaching three to five teams a season and assisting the organization lead with other needs presented. The league serves roughly over 100 families, making organization and pre-planning vital. Additionally, I also assisted the same leader with children’s ministry with the organization. Planning starts a year in advance and the event serves over 200 children and families. My job was to plan, organize, set-up, and execute games for the entire bible school population. Other volunteer duties include child care for the nursery, teaching classes for absent teachers, and assisting with supervision for Sunday school services.
ADDITIONAL INFORMATION
I have large gaps in my employment history due to taking time out to be a full time mom. I have three boys and have been married for 16 years to my husband. My oldest child lives with high-functioning autism and seeing to his development was my highest priority. After all of my children entered school for the entire day I began my online adventure in college. I am a dedicated individual and do not take on things that I cannot complete and do well. While in college I have maintained my GPA at a 3.1+ through many challenges; caring for my mother in law out of state dying of cancer, two children in the juvenile justice system following an assault, caring for my grandmother with dementia, and whatever else life could hurl my way. I am also actively seeking acceptance into a Master’s program for my MSW degree.
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