Front Office Sales

R A O U F M O S B A H

EXPERIENCE

BANGKOK MARRIOTT MARQUIS QUEENS PARK

GSA (Guest service Agent) trainee Mai - August 2017

-Answer telephone calls from guests seeking to make or cancel reservations.

-Greet arriving guests, assign rooms, issue keys.

-Up selling through upgrading guests room

-Enroll the guest to marriott rewards program (300 enrollments)

-Answer guest requests for assistance and coordinate with housekeeping, bell service, staff.

-Collect guest payment and billing information.

BANGKOK FRENCH TOUCH

Business development trainee Dec 2016 - March 2017

-Work in different departments, including marketing, sales.

-Purchasing, merchandising, and personnel departments.

-Support the organization's strategic alliances and partnership.

-Use company reports to analyze sales, gross profit and inventory activity providing daily feedback.

HOTEL MOVENPICK SOUSSE

ASSISTANT FRONT OFFICE MANAGER TRAINEE May2015 -Sep2015

-Welcome guests and foster customer loyalty through friendly manner.

-Oversee and supervise guest arrivals and departures with the front office executive and duty managers.

-Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

ACADEMIC BACKGROUND

The Higher Institute of Management of Sousse (Tunisia) BACHELOR DEGREES IN MANAGEMENT SPECIALTY

ACCOUNTING (2012-2015)

The Higher Institute of Management of Sousse (Tunisia) MASTER'S DEGREE IN HOSPITALITY MANAGEMENT (2015-2017) CONTACT DETAILS

Age : 25 years old

Adress1: 195 road of Tunis, 4011 Hammam Sousse, Sousse, Tunisia

Adress2: The base Condo Rama 9,

Ramkhamheng,Bangkok,Thailand

Mobile : +216-**-***-***

+66-092-***-****

****************@*****.***

SKILLS

Languages:

English: Fluent

French :Fluent

Arabic : Native

German :intermediate

Spanish : Beginner

Thai: Basic Knowledge

IT Skills:

MS office(Word, Excel,Power point), Opera

Sport interests : Karate(Black belt),Fitness,Swimming.

Hobbies: Guitar, Piano,Fishing

Contact this candidate