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Customer Service Sales

Irvine, California, 92620, United States
February 21, 2018

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****** Margo Lane

Westminster, California 92683


• Entrepreneurial, visionary, results-oriented professional

• Team builder, leader and mentor

• A successful track record in fashion industry worldwide

• Successfully develop and manage a strong, loyal client’s base

• Maximize market penetrations

• Sales results and relationship management to private clients and institutions

• Nurture long-term business relationships with both customers and colleagues

• Maintain excellent customer service

• Create innovative sales and management process

• Provide technical consultative advice to a variety of industry stakeholder

• Outstanding interpersonal and listening skills

• Actively involved in Community Services

• Treat everyone with respect the way want to be treated

• Bi-lingual (English-Vietnamese)


Sen Collection Inc., Los Angeles, California 2010 – 2017 DBA Sen Couture, Women Clothing Company

Founder/CEO/Executive Designer


• Quickly grew and commanded attention in the fashion industry with Sen Couture’s designs. They have been selected to wear by many high profile celebrities, such a Jennifer Lopez, Mariah Carey, Dolly Parton, Brittany Spears, Toni Braxton, Bella Hadid, Carmen Electra and many others also at major events such as the Golden Globes, Emmys, Grammys, MTV Music, BET, etc., and featured in many elite magazines such as Vogue, Elle, Glamour, People, and Cliché Cielo etc. All of its press occurred organically, without paid public relations Consistently achieved ‘Proof of Performance’ by successfully penetrating the market with Sen Couture and consistently created and grew annual profits since inception,

• Generating revenues of $2,177,327 (over 72 times from $30,000 initial investment) with true “owner’s earnings” of over $1,000,000. This remarkable feat was achieved with an average 77.7% gross profit margin and 25.6% annual net operating margin.

• Sold the Company to Elan International in Florida 2017. Nationwide Insurance, Los Angeles, California 2007 – 2010 Fortune 500 Companies - Private Sector Pension Division Regional Vice President

Cover The Greater Los Angeles territory. Market Pension Plans to small and mid size companies through strategic alliance with Broker-Dealers, Banks, Investment Professionals, TPA, CPA, Attorneys in the region. Help clients grow their book of 401K business by developing sales opportunities in the market place, support them implement consultative sales process. Partner with Mutual Fund Companies to add resources to clients. Build loyal client base by providing outstanding, hands-on customer service.


• Received 2008 National Award Regional VP of the Year the first year.

• Finished first year 228% of goal for Wire-House, highest in the nation.

• Rapidly developed the territory in short time in first year with 70% growth rate in new business - National average was 40%.

Fidelity Investments - Torrance, CA 2005 – 2007

Largest 401 K Provider in US – Investors Center

Financial Planning Consultant

Work only with high net worth clients. Gather assets by helping clients planning for retirement, minimizing taxes, managing wealth through the comprehensive financial planning process. Educate clients to monitor and manage their investments. Achievements

• Achieved 110% asset net flow goals in 2006.

• Achieved 125% asset net flow goals in 2007.

• Achieved 220% product sales goals in 2007.

• Won 2nd place in the Southern CA Market Group.

• Contest winner for Customer Success Campaign in May 2007. American Express Financial Advisors Inc. Irvine, CA 2001-2005 Fortune 500 Companies - Financial Services Division Financial Advisor

Manage assets and sell financial products. Build long term relationship by meeting client's financial needs through customized and comprehensive financial planning process include planning for retirement, minimizing taxes, managing wealth. Achievements:

• Achieved 2002 Mercury Award in First Year.

• In the top 20 out of 240 advisors in the market group in 2003 - 2004.

• Client satisfaction survey results were average at 98%. EDUCATION

• California Coast University: Business Administration.

• American College: Chartered Financial Consultant (ChFC) program.

• UC Irvine Extension: Certified Financial Planner (CFP) program, COMMUNITY/CHARITY CONTRIBUTION

• Ongoing support to International Kids Fund, Feed The Children, United Way.

• Ongoing support to local charity events

• Volunteer assisting the lepers in South East Asia. Reference Upon Request

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