Customer Service Manager
Resume:
Lori M Carpino
PO Box *****
Surfside Beach, SC *9587
**********@*****.***
Professional Objective
Level manager with 12 years of managerial experience. Strong strategic-planning and people-management skills, strong leadership-building skills Professional Knowledge
● Inventory control
● Data entry
● Microsoft office
● Supervision and training
● Team management
● Employee scheduling Strong communication skills
Education
Miller-Motte Technical College January 2017
Diploma: Medical Office Assisting
CPR/First Aid Certified
Work Experience
Bi-Lo, Myrtle Beach M ay To
Customer Service Associate Present
Operated a cash register to process cash, check and credit card transactions Replenished floor stock and processed shipments to ensure product availability for customers Answered customer questions and addressed their problems and complaints Offered exceptional customer service to every customer. Startek, Myrtle Beach N ov. 2014
Escalation Specialist A pril 2016
Served as a mentor to junior team members
Directed strategic initiatives to achieve monthly goals Monitored and motivated fellow team members.
Scotchman, Myrtle Beach SC J uly 2011
Store manager N ov. 2014
Managed a team of 12 or more employees
Reduced and controlled expenses by keeping my inventory down and making budget every month Served as a mentor to to my employees
Incentive performance plan which motivated staff in a 23% sales increase. Caris Healthcare J uly 2017
Administrative Office Volunteer
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