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Customer Service Representative

Reston, Virginia, United States
normal starting
February 20, 2018

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Zoghanno Anita Holmes

**** ********* **** #**

Reston, VA 20190

Tel: (703) ***-****


Objective: To obtain a job with a reputable company with possibilities for advancement and growth, utilizing my acquired skills, and acquiring new ones.

Education: Washington State University, Bachelor of Science in Animal Science

Tallahassee Community College, Currently Continuing Education for AA in

Early Childhood Education.

Personal Attributes: Trouble-shooting, self-starter, people person, customer oriented, team player, dependable.

Employment: Retail Sales/Airline Call Center/Customer Service/ Clerical:

Retail Sales Representative – The Closet of Greater Herndon -- Herndon, VA

Greeting customers, assisting customers in locating merchandise, selecting items when requested, fashion consultant, stocking shelves and clothes racks, answering questions assisting fellow employees in stocking, bagging, clean-up, general customer service.

Greeter/Director – Tallahassee Ford/Lincoln -- Tallahassee, FL

As an employee of Oliver Sperry Contracting during their renovation of Tallahassee Ford Dealership, I helped the customers to navigate through the site to access the sales, service and parts departments. Standing outside in all types of weather from 7:30am - 4:00pm, M - F at the entrance of Tallahassee Ford: greeting each customer, inquiring which department they needed (sales/ service/parts), directing them to the appropriate department/ answering questions/ directing them to someone who could give them the right answer.

Intl. Reservations Sales and Services Representative - United Airlines-- Sterling, VA

Airline Reservations - made airline reservations tailored to the needs of the customer including flexibility in travel times and dates, business vs. leisure travel, domestic vs. international, restrictions, Class (First/Business/Economy). Ticket Sales - electronic / paper, advise customers of rules, restrictions, change fees, validity, etc. Advise - travel documents, baggage, security regulations, international departure taxes, answer questions. Problem Solving - assisting distressed passengers with baggage situations, hotels, connections, (which may include calling baggage desk, flight operations at the local airport, international rate desk for the city/country in question, other airlines, customer service counter, ticket counter, or gate of the flight in question in extreme instances, re-routing and/or re-booking passengers during inclement weather or emergency situations as necessary), assist travel agents, government agency travel desks, military desks, corporate travel desks, special groups or organizations and emergency travel as required. Arrange - for special needs of passengers due to medical or physical needs, VIP's, dignitaries, etc. This also involved handling some delicate situations like irate customers.

Food Service – Regents Dining Hall – Pullman, WA;

Taco Time – Pullman, WA;

Seminole Wind – Tallahassee, FL

Receptionist - Roberta Enterprises --San Mateo, CA

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