Professional Summary

Skills

Work History

W A

***** ******* *****, ***********, ** 20155 • Cell: 571-***-**** • ac4jua@r.postjobfree.com Motivated future engineer offers valuable contributions in all facets administrative activities supporting engineering derived from diverse experience as a quick learning and motivated; manager and people- oriented agent. Recognized for exemplary time management, organization, prioritization and work ethic.

Customer-service oriented

Multi-line telephone systems

Customer/Client relations

Database administration

Inventory management

Documentation and reporting

Time management

Memorization and recall

Experience in CAD software

Quick Learner

Always courteous

Personable and outgoing

Bilingual

Multicultural

Eager to learn new things

Deep compassion for engineering

Manager, 09/2014 to 06/2017

Papa John\'s Pizza – Gainesville, VA

Cross-trained and backed up other customer service managers. Adhered to all confidentiality requirements at all times. Investigated and resolved customer inquiries and complaints in an empathetic manner. Learned Quickly and made my way to the manager position as soon as I turned 18 Managed workflow to exceed quality service goals.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Updated customer orders from start to finish in an accurate and timely manner. Front Desk Agent, 06/2017 to Current

Hyatt Place Chantilly/Dulles Airport-South – Chantilly, VA Greeted customers and visitors in-person and via telephone calls. Education

Corresponded with clients through email, telephone or postal mail. Aggregated and prepared documentation and reports for office meetings, distribution, and filing. Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction. Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping. Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.

Took hold of Supervisor Duties

High School Diploma: 2016

Patriot High School - Nokesville, VA

Patriot High School Diploma

Took career classes in high school (Techincal Drawing, Architectural Drawing, Building Trades) Associate of Applied Science: Engineering, 2019

Northern Virginia Community College - Manassas Campus - Manassas, VA Currently enrolled for an associates degree in engineering, to transfer to a 4-year school.