Obtain a challenging position in the telecommunications field with the opportunity for professional growth based on performance.
A professional offering fifteen + years’ experience in the installation, operation and maintenance of digital telecommunication equipment. Experienced in Unix, LAN/WAN, Sun Workstation, database programming, link management, network monitoring and trouble shooting. Experienced in troubleshooting multiple network protocols, such as SONET, ATM, TCPIP, DSL, GigE, PCM, and TDM. Performed test and turn up for circuits DS0 thru the OC-n level. Proficient with Windows XP, Windows 2000, Office Pro and Lotus Notes software SPLUNK . Experienced with NPAC, LNP and SS7 networking.
T-MOBILE, Frisco, Texas 2013-2018
T-Mobile Network Technician / Universal Subscriber Data, Intelligent Network
•Interface directly with the Tier 2 USD Operations and Project Deployment teams as well as the vendor Nokia on the T-Mobile USD platform. Responsible for monitoring both the data and core network nodes as well as implementing MOP’s required for all necessary changes within the network. Possess a strong understanding of Linux/Unix command line interface and file structure along with basic shell scripting. Some of the devices include:
•NAP, DUS, PCRF, HLR, HSS, EIR, EEIR, PGD, PGW, CID, RDS, DRA, VMR OCC EPE ECC SDP EMM F5 A10 GMLC
•Perform monitoring and initial troubleshooting of any issues within the USD core and data networks.
•Perform role changes within the core and data networks to provide redundancy for any ongoing work.
•Execute MOP’s from within the command line including VI editor as well as GUI applications.
•Corresponded with upper management on the construction and implementation of documentation for the processes and procedures of everyday activities performed by the NOC.
•Advised the management team on personnel issues such as scheduling and performance of individuals.
•Training of personnel to the USD/IN team.
•Coordination of Vendor and T-Mobile for personnel for hardware replacements and trouble resolution from stat to resolution.
•Vendor training of NOKIA GMLC 911 EGC and CLB services.
•Corresponded with multiple Tier 2 groups, field technicians, switch technicians and other NOC personnel, as well service vendors as part of a functional team performing all upgrades and maintenance to the T-Mobile network across varying devices and platforms. Some of these devices include: Cisco: Catalyst 4500, 3560E, 2900, 7600, 4998, 4900M, 6513; ASR 9K; Nexus 5020, 5548, 7k, 7600, 7500, 5300, 2600, 2500 Alcatel-Lucent: 7750 & 7705
•Perform tech reviews of MOP’s prior to implementation.
•Implement MOP’s of varying difficulties across a wide array of platforms which include port and interface turn ups, alterations and decommissions, line card installations and replacements, configuration of new devices, and implementation of monitoring equipment of VoLTE
•Configured routing protocol between devices such as BGP, eBGP, OSPF, IGRP, & EIGRP.
•Experience with all versions of Cisco operating systems including IOS, IOS XR & NX-OS; as well as Alcatel-Lucent’s different operating systems.
•Perform alarm verification and monitoring of devices to ensure the recovery and proper operation.
TEKSYSTEMS, Dallas, Texas 2011-2013
Network Technician (Contractor) - Data, Delivery and Support
•Responsible for leading a team of technicians ensuring that all mandated assignments are completed accurately and within the allotted time frame as well as training all members of the team.
•Delegating and assigning work assignments each night to ensure all work is properly fulfilled.
•Ensured completion of each task on assignments fulfilled fully and properly.
•Attend weekly management meetings to evaluate and provide input on current projects and team performance.
•Evaluated and created procedures for the implementation and configuration of new and currently operating equipment within the company’s expansive network.
•Provide training to new technicians on procedures and tasks of the shift.
•Provide continuous training and evaluation of current team to ensure each member is constantly keeping up to date with new policies and procedures.
INTERVOICE/CONVERGY INTERVOICE, Dallas, Texas 2008-2011
Network Technician II
•Responsible for monitoring, configuring and monthly maintenance of Interactive Voice Response systems (IVR’s).
•Perform reboot and modification of network servers
•Install and maintain security patches
•Assist in pre and post configurations of the servers.
T-MOBILE, Frisco, Texas 2007-2008
•Performs 24x7 surveillance, troubleshooting, and diagnosis of voice and data technologies.
•Operates and maintains Ericsson, Nokia, and Nortel vendor platforms.
•Trouble shoots telecommunications transport issues using remote test equipment
•Use of REACT and Heikemian System to isolate problems on T1 circuits.
•Monitor and resolve network faults (MSC, BSC, BCF, BTS, and TRX),
•Escalate Network issues to designated Telco groups, dispatch Technicians
•Work as a go between for Markets on any escalations to Tier II Engineer Groups.
VALOR, Dallas, Texas 2005-2007
•Perform network provisioning for Valor’s ADSL customers over an ATM backbone.
•Configure IP interfaces for core routers: Cisco 7200’s, 7206’s.
•Configure Gateways: Cisco 5300’s Cisco Switch’s: 8540, 6015 and 6130.
•Configure DSLAMS: Cisco 6100 and 6160: Phone Raptor 100,319,719 and 723. Malc23 & Malc319: Lucent- Stinger: Lucent-MRT Stinger: Calix.
•Configure Aggregators to create the paths for the third party ISP’s: Alcatel 7270, 7240: ASC 1240, 200: Cisco 8540.
•Configuration of end user modems/routers
BIRCH TELECOM, Addison, Texas 2003-2004
•Responsible for network provisioning of all customer T1 and DSL services.
•Build voice and data service PVCs over ATM backone.
•Configuration management at software level for Lucent PacketStar(r) PSAX 2300, Stinger(r) FS DSL Access Concentrator, and CBX 500(r) ATM switch.
•Generates voice and data equipment port profiles.
•Configure IP interfaces for core SpringTide(r) IP Service Switch.
•Performs loop testing for T1 installations.
•Configure Cellpipe and VINA eLINK remote access routers post-installation IP changes.
•Provide Tier I technical support for troubleshooting customer installations.
XO COMMUNICATIONS, Dallas, Texas 2000-2002
Tier 1 Technician
•Responsible for surveillance and first-level repair for a nationwide voice and data network.
•Generate Remedy tickets for network issues and outages.
•Performed first-level support in trouble shooting and repairing network equipment, via
•Maintained and repaired 30 DMS500 Nortel voice switches via Telnet.
MCI WORLDCOM, Dallas, Texas 2000
Tier 1 NOC Technician
•Responsible for the surveillance of the global router network.
•Perform first-level support trouble shooting and repair of network equipment, via Telnet.
•Utilized HP Open View to monitor network and Remedy to generate customer tickets.
US ARMY, Pusan, Korea 1996-1998
Outside Plant Specialist 1st Signal Brigade
•Responsible for the installation and repair of tactical circuits and DMS250 for the US Army and US Navy.
•Participated in the relocation and splicing of the fiber optic and PCM backbone facilities.
•Provided 24 hour on call duty for network emergencies.
•Performed installation of LAN network facilities.
Cable system Installation and maintenance
DMS 500 Supernode, Maintenance and Configuration.
DMC, point-to-point radio, maintenance and installation
LMDS, Triton Radio installation and maintenance
Triton Radio, network surveillance class
Eastland 200, Nextlink University
Lucent CBX 500, Nextlink University
Lucent Stinger, configuration and maintenance
Ciena OC 192, configuration and maintenance
US ARMY, Raptor router networking course
Medic Qualified, Combat Medic Course
References are available upon request.