Strong leader with **+ years combined experience in ITIL, project management, leadership roles, systems business and process analysis, technical writing, technical customer support / training, and government.

Skills and Abilities

Team player – works well with all departments, excellent people skills

Leader – dedicated, problem solver, positive attitude with integrity

Detailed oriented, organized, meticulous, task driven, self-starter, works independently

MSOffice i.e. MSWord, MSOutlook, MSExcel, MSPowerPoint, MSVisio

SharePoint Administrator

Workday

Adobe Acrobat

Work Experience

McKesson Specialty Health, The Woodlands, Texas

Senior Project Manager / Certified Scrum Master December 2016 - Current

Project Manager / Product Owner / Certified Scrum Master May 2014 – December 2016

Manage all projects of the clinical trials management system software application (CTMS) and TotalView2

Analyze and manage resource allocation forecast and financials worksheet

Establish and monitor staff’s time allocated to each project

Lead daily SCRUM meetings, weekly Story Elaboration meetings, bi-weekly Sprint Planning / Demo / Retrospective meetings, and monthly Leadership meetings

Prepare business case for projects

Prepare and conduct monthly trainings

Direct staff in validation documentation methodology; create system validation documentation; coordinate testing efforts; report test results

Prepare semi-annual security audit

Senior Business Process Analyst / Change Manager 2012 – May 2014

Developed business processes for internal IT groups through the socialization of the business process offerings

Developed standardized methods to help maintain balance between the need for IT changes and the potential risks involved with the change

Developed and conducted Incident Management and Change Management trainings

Conducted Change Management meetings

Conducted quarterly Change Management Roundtable meetings

Created end user documentation i.e. job aids, user manuals

Prepared audit reports for executive management

Audited change control tickets for compliance

Mentored business process staff

McKesson Specialty Health / US Oncology Research, The Woodlands, Texas, 2008 – 2012

Interim Director / Systems Business Analyst / Change Lead

Directed Research IT department in prioritizing workflow processes

Reduced validation documentation from 1200+ pages to 40 pages per project

Represented Research IT department in management / executive meetings and conventions

Created monthly newsletter and communications to end-users on software enhancements

Created system validation documentation; created and executed test scripts; designed and coordinated testing efforts; reported test results

Supported site-based customers for web-based, clinical trial management application

Collaborated with developers and managers creating Standard Operating Procedures including Test Deviation Resolution procedures, Disaster Recovery and Business Continuity plans, Good Documentation Practices and Project Change Control procedures

Managed Deviation Resolution and Change Control processes

Conducted training on hybrid validation, FDA, HIPAA, and Sarbanes-Oxley regulations for Validation team members

Trained and mentored technical writing personnel

Created audit library to streamline the Sponsor Audits process

Harris County Toll Road Authority, Houston, Texas, 2008 – 2008

Technical Writer

Created presentations for Managers and Directors

Created technical documentation for Human Resources Department

Created forms for all toll road departments

Created training documentation for toll road classes

Created job descriptions, job postings, and policies and procedures for toll road personnel

Reviewed current documentation for toll road and made changes when necessary

Corestaff Services – Continental Airlines, 2006 – 2008

Contractor – Technical Writer

Created policy and procedure manuals

Monitored employee terminations regarding stock certificates

Reported financial data for benefits

Created reports for searching old data and stock certificates

Answered questions from employees regarding their vesting and stock certificates

Completed special projects as needed

LandAmerica Financial Group, Inc., Richmond, Virginia, 1996 – 2006

Product Support Analyst – Level Three

Provided daily software / hardware product support, training, and customer service to 3000+ clients

Collaborated with programmers to develop and enhance SCO UNIX platform based software

Tested SCO UNIX platform based software

Trained clients over the phone, onsite, offsite, and at National conventions

Installed software and hardware

Created training documentation and manuals

Logged call tickets and kept meticulous records on each call ticket for training purposes

City of Oak Ridge North, Oak Ridge North, Texas, 1997 – 2011

Mayor Pro Tem / City Councilmember – Part Time

Discovered over $800,000 in city sales tax misdirected by the State

14 years experience in city government as Mayor Pro Tem, a City Councilmember, and as a Director of the Economic Development Corporation

Facilitated City Council meetings

Planned fiscal budget and lowered city tax rate each year

Directed city manager, police chief, Long Range Planning Committee, and the Planning and Zoning Committee

Developed ordinances and collaborated with the city attorney and courts

Created policy and procedure manuals

The Woodlands Corporation, The Woodlands, Texas, 1989 – 1995

Contract Administrator

Saved company over $40,000 by developing closing document software rather than buying externally

Monitored land inventory sales to builders and general public

Performed title searches, prepared closing documents, prepared foreclosure documents, and performed foreclosure sale of residential and vacant land

Created policy and procedure manuals

Supervised 10 employees in contract and computer administration

Gibraltar Savings Association, Houston, Texas, 1985 – 1988

Ashford Mortgage Company, Houston, Texas, 1983 – 1985

Foreclosure Coordinator / Contract Administrator

Prepared foreclosure documents for 400+ residential properties each month, performed foreclosure sales, and researched title searches

Negotiated payment plans for delinquent clients to avoid foreclosure

Supervised 5 employees in processing mortgage insurance claims (PMI, VA, and FHA) and forwarding properties to Real Estate Owned department for resale

Processed loan documents on resort property

General Dynamics Corporation, Fort Worth, Texas, 1981 – 1982

Engineering Planner Senior

Projected engineering costs on the F-16 aircraft

Monitored engineering man-hours budgeted for the F-16 aircraft

Managed engineering expenses through Budget area of Engineering Controls

Education

Texas Christian University, Fort Worth, Texas – BBA with an emphasis in Management

Texarkana Community College, Texarkana, Texas – ABA

Texarkana Community College, Texarkana, Texas – AS

Certificates / Continuing Education

Certified Scrum Master – 2014

ITIL v3 Foundation Certification – 2013

Situational Leadership – 2013

Problem Solving Toolbox – 2013

SharePoint Administrator Certification – 2013

Lean Six Sigma Blue Belt Certification – 2012

Project Management – 2012

Time Management - The 5 Choices to Extraordinary Productivity – 2012

Crystal Reports – 2012

Crucial Conversations – 2012

Leadership Matters at McKesson – 2012

Leading Diversity and Inclusion – 2012

Good Clinical Practice (GCP) Research Training – 2011

Communication Skills and Project Management – 2011

Project Management Overview – 2011

IT Change Management Overview Training – 2011

The Role of Ethics in Project Management – 2011

Introduction to IT Project Management – 2011

Excel Spreadsheet Validation Training – 2010

21 CFR Part 11 Compliance Training - 2010

Community Service

Civic

Hometown Spirit Award – Oak Ridge North, Texas, 2017

Commissioner – Emergency Services District # 8, South Montgomery County, Texas, 2016 – Current

Director – Economic Development Corporation, Oak Ridge North, Texas, 1997 - 2011

Chairperson – Oak Ridge North 4th of July Parade, Oak Ridge North, Texas, 2011 – Current

Chairperson – Oak Ridge North Christmas Parade, Oak Ridge North, Texas, 2010 – 2016

Chairperson – Oak Ridge North Light Up the Night Contest, Oak Ridge North, Texas, 2011 – Current

Member – Parents Advocating Stellar Schools, Conroe ISD Bond Referendum, Texas, 2003 and 2007

Oak Ridge High School, Conroe, Texas

Chairperson – Macy’s Thanksgiving Parade Corporate Fund-Raising Committee, 2011

Member – Macy’s Thanksgiving Parade Fund Raising Leadership Committee, 2011

Chairperson – Texas Color Guard Circuit Contest, 2007 – 2009, 2011 - 2013

Color Guard Representative – Band Boosters, 2006 – 2009

Member – Fine Arts Hiring Committee, 2006

Volunteer – Operation Graduation, 2005 and 2009

Announcer – Halftime, 2005 and 2006

President – Choir Booster Club, 2002 – 2008

Treasurer – Choir Booster Club, 2001 – 2002 and 2008 - 2009

Chaperone – Oak Ridge High School Choir and Band / Color Guard, Conroe, Texas, 2001 - 2009

Volunteer – Homecoming Dance, 2001 - 2008

Member – Parent Teacher Organization, 2001 – 2009

Member – On-Site and Facilities Committees, 2001 – 2003

Irons Junior High School, Conroe, Texas

Member – Site Base Committee, 2012 – Current

York Junior High School, Spring, Texas

Member – Site Base Committee, 2009 – 2012

Community

President – Oak Ridge North Otters Swim Team, Oak Ridge North, Texas, 2000 and 2001

Treasurer – Oak Ridge North Otters Swim Team, Oak Ridge North, Texas, 2001 - 2007

Referee – Oak Ridge North Otters Swim Team, Oak Ridge North, Texas, 1997 – 2009

Assistant Director – Seussical, The Woodlands, Texas, 2007

Assistant Director – Godspell, The Woodlands, Texas, 2005

Choreographer – Amahl and the Night Visitors, The Woodlands, Texas, 2003

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