HELEN FLAIM

ac4jr7@r.postjobfree.com 610-***-**** Haymarket, VA

PROFESSIONAL PROFILE

Accomplished Project Manager / Communi-

cations Professional. Delivers timely execu-

tion of projects with budgets up to $2M while

managing multiple teams. Robust experience

and proven effectiveness with project life cy-

cle in a variety of industries. Solid communi-

cator with extensive background in training,

technical instruction, and curriculum devel-

opment.

CORE COMPETENCIES

Project Management Team Leadership

Communications Instruction and Training

SAP Material Management Technical Curricu-

lum Development Problem Solving Sales

Customer Service

TECHNICAL: Project Management Certifica-

tion ABAP Certification SAP Technical In-

struction Microsoft Word, Excel, PowerPoint

and Project JIRA PC Hardware and Soft-

ware Support

PROFESSIONAL EXPERIENCE

FICO FAIRFAX, VA 2013 - 2017

Project Manager Consultant

Provided client services to manage execution and delivery of the FICO Solutions product. Consis- tently delivered services that fostered positive customer relationships. Coordinated implementa- tion of software development projects from contract approval to final delivery. Oversaw team communications and facilitation of weekly team meetings. Reported weekly project health status to both clients and management teams.

• Managed project documents during project initiation, execution and transition phases.

• Provided support for project schedules, budgets, invoice tracking, and change requests.

• Tracked resource allocation, spending, and utilization on projects ranging from $40K to $2M.

• Administered document management throughout various project phases.

• Worked with client partner/sales team on new Statement of Work (SOW) and Change Order

(CO) documentation throughout the approval process.

• Held Monthly Steering Committee meetings to keep management informed of project status. QVC – STUDIO PARK WEST CHESTER, PA 2003-2013

IT Project Manager / Application Developer

Coordinated projects across software development life cycle (SDLC) phases for an $8B video and e- commerce retail industry leader. Determined and managed the project resources, schedule, as- signments, budget, and communications from initiation to closeout. Managed vendors for packages and external resource testing needs.

• Spearheaded project communications from implementation to production turnover. HELEN FLAIM

ac4jr7@r.postjobfree.com 610-***-**** Haymarket, Virginia

• Implemented SAP MM for the United Kingdom and Germany in 2003. Managed and organized security roles, permissions for user access and coordinated training for team members.

• Worked with auditing department to solve conflicts and documented controls for SAP sys- tem.

• Designed training material for SAP Implementation at QVC for UK and DE.

• Conducted development, production support processes and problem resolution according to service-level agreements.

SAP AMERICA, INC. NEWTOWN SQUARE, PA 1999-2003 ABAP/ITS Education Consultant III / Education Matter Expert (EME) Advanced Business Application Programming (ABAP) and Internet Transaction Server (ITS) education consultant for business software solutions development firm. Worked collaboratively with German EME to develop new curriculum for ITS / Java / BIT.

• Instructed 600+ customers annually in ABAP/ITS within government, retail, manufacturing, finance, marketing, and consulting industries in the U.S. and Canada.

• Led classes ranging from 3 to 24 people either onsite or in SAP classrooms.

• Achieved average student evaluation score of 6.5 out of 7.

• Facilitated Train the Trainer (TTT) for new curriculum for education consultants.

• Maintained expertise on SAP releases 3.1 through 6.1 of 12 unique courses.

• Designed, developed and managed new and existing SAP courses in the USA as an Education Matter Expert.

EDUCATION AND TRAINING

Bachelor of Science – Management Information Systems Pennsylvania State University Harrisburg Campus

Associate in Science –Business Administration with concentration in Computer Information Harrisburg Area Community College Harrisburg, PA Project Management Certificate

Pennsylvania State University, Malvern, PA Graduate Campus Completed 60 hours of Principles & Practices of Real Estate- VA - Online

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