Customer Service Sales
Resume:
Julia C. Murphy
******************@*****.***
Bedford, NH 03110
EDUCATION
Loyola University – Maryland, Baltimore, MD
Bachelor of Arts: Speech-Language- Hearing Sciences August 2012- May 2016
EXPERIENCE
Forrester Research Cambridge, MA June 2016- Present
Webinar Specialist
Facilitate a schedule of approximately 10 to 20 webinars per month with research team
Serve as administrator for WebEx platform
Build internal awareness of Client Webinars using Salesforce Chatter
Launch all archived webinar recordings on Forrester.com
Coordinate and host webinar calls
Track and reconcile webinar attendance in the Salesforce
Assist in the creation of training materials to educate analysts on content preparation and delivery
Work with sales to promote and educate clients and prospects on the webinar program
Serve as internal support and administrator for WebEx platform
Develop sales email templates for the webinar product
Evaluate client feedback to make improvements to the product
Palm Beach Tan Timonium, MD
Tanning Consultant March 2016- May 2016
Keep the salon clean and organized and maintain equipment
Hired as a Customer Service Representative, promoted to Tanning Consultant due to excellent customer service skills and sales ability
Promote safe tanning, selling products that suit each customer appropriately, and provide information about the correct tanning for each customer
Marguerite L. Cote, ODPA Manchester, NH May 2009- May 2015
Receptionist and Administrative Assistant
Welcomed patients to optometry practice, obtained demographic and billing information for operational efficiency
Filed and maintained patient records
Worked with HIPPA Compliance and all aspects of patient confidentiality
NH Town Pool and Goffstown YMCA Goffstown, NH May 2011- August 2015
Pool Manager and Life Guard
Certified Life Guard and qualified in CPR
SKILLS
MS WORD, Powerpoint, and Excel
Effective management and leadership abilities
Efficiently manages projects
Social media skills
Effective oral and written communication skills
Contact this candidate