EXPERIENCE

JUANITA

BARNES

ac4jqe@r.postjobfree.com

M

EMAIL

CONCIERGE /FRONT DESK RECEPTIONIST

216-***-**** / 216-***-****

TELEPHONE

FOREST HILLS PLACE

June 2017 August2017

Concierge for a Senior Living assistant facility.

Assures lobby door locks are functioning properly

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OBJECTIVE Opens doors for all visitors coming and going,

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To obtain a Inside Sales position assuring the residents safety at all times.

in a call center. Taking inbound

and Out bound calls offering great

Assure all visitors provide you with the reason they are

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customer service and product

in the facility and are properly signed in prior to leaving

knowledge. I have experience as

the reception area

a front Desk Agent,PBX Operator

in a hotel environment.

Receptionist in a assisted living

Assure no resident is allowed out of facility without first

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facility. Using my experience in

checking with Nurses station to assure resident is

great customer service.

signed out properly and allowed to leave under the

supervision of the escort.

SKILLS Assure lobby is free from spills and hazards, clean

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areas throughout the day or assure housekeeping

Type 55 wpm. Micro soft. Able to

multi task through a computer addressed any areas that cannot be quickly cleaned.

screen, answer calls . Team

Monitor the residents in the lobby and alert nursing to

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Lead.

any resident in needs of assistance.

PBX operator Front Desk Agent,

Answer all incoming phone calls in a prompt and

Concierge /Receptionist

courteous manner;

Screen calls as necessary to reduce messages left for

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questions that could have been addressed, assure

staff do not receive personal calls and telemarketers

are dealt with in a professional but firm manner;

Assure all physician and hospital calls are handled

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quickly to assure they are given priority attention, if

unable to reach nurse assure call is given to DON or

Administrator.

INSIDE SALES AGENT/ REVENUE GROUP

August 2015 November 2016

Outbound calls made to B2B customers to offer price protection

and lower rates in the supply portion of the gas and electric bills.

Direct Energy Third party vendor

INSIDE SALES AGENT/ SPDATA

September 2010 May 2015

Outbound call made to Residential customers to offer price

protection and a lower rate on the supply portion of the gas and

electric bill. Direct Energy a third party vendor. Also, help new

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hires with

coaching and closing sales.

Inside sale agent /Team leader

Blink Marketing

Inbound and out bound sales call from potential customer

interested in buying a ADT Home Security system answering

question and up sales on other products offer. Team Leader

responsible for my on sales team meeting our weekly sale goals.

Education

Shaker High

Shaker Hts Ohio

GPA 3.0

General studies

Reference

Elliott Lewis Classmate of 36 years

Danita Gordon /ac4jqe@r.postjobfree.com Team Leader

Fred Lewers ac4jqe@r.postjobfree.com Co worker

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