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Customer Service Sales

Swedesboro, New Jersey, 08085, United States
February 20, 2018

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* ****** *. ******* ******

Joseph V. Salerno

* ********* ***** *****, *** Jersey 08085

Phone: 609-***-****, Email: SUMMARY OF


P&L Responsibility Lean Manufacturing Business Turnaround

Customer Service Plant Consolidations Capital Budgeting

Expense Budgeting Productivity Improvements Team Development

TQM Automation Certified Master Trainer

New Plant Startup Contract Negotiation Strategic Planning

New Products


Management of Union Work


Mexico Plant




CST Products LLC, Pedricktown, NJ. 6/2008 to present CST is a manufacturer of concrete products including pavers, retaining walls and erosion control products for residential and commercial markets

General Manager

Full P&L responsibility

Achieved year over year sales growth in a shrinking market

Increase distributor network from 30 to 120, began direct sales to large commercial installers

Drove operational efficiencies and quality improvements through Lean tools and metrics, setup reduction, point of use storage, in process inspection, technology upgrades, supplier evaluations, testing, preventive maintenance, waste reduction, elimination of non-added value activities

Service level improved from 80% to 97%, most orders received with less than 24 hours notice

Customer Service excellence achieved by restructuring Sales force and Customer service dept.

Lead major marketing and branding initiative including TV commercials, new brochures, new website, established Distributor and Contractor incentive programs, Training seminars, focus groups

Launched over 200 new products listening to the Customer and identifying new trends

Developed separate new articulated concrete mat business for erosion control applications Contech Construction Products, West Chester, OH. 2002 – 5/2008 Contech Construction Products is a $1 billion manufacturer and distributor of commercial and residential site solution products.

General Manager, Armortec Division

Evaluation and acquisition of Armortec from the Lee Brick and Block Company

Full P&L responsibility

Business turnaround of unit with 4 years of net losses. Achieved net profit $5 million in 3 years

Lead product rationalization reducing offerings by 30%, improved Customer Service from 80% to 94% and reduced tooling cost by over 20% by implementing a predictive maintenance program

Grew sales from $8 million to $28 million

Fastest growing business in Contech’s portfolio

Director of Manufacturing, Drainage Division

Responsible for 10 manufacturing and distribution plants

Lead cost improvement initiatives resulting in $35 million savings over five years through Lean tools: set up reduction, design for manufacture, preventive maintenance, and POUS

Established and implemented Contech’s Lean Manufacturing Process across the Corporation: 5S, setup reduction, elimination of non-value added work, Best Practice sharing, visual controls, in process inspection

Lead plant rationalization initiative to reduce costs, increase capacity and improve quality. Annual savings of $1.7 million. Delivered $5mil mission critical government project during consolidation

Member of the mergers and acquisitions Team

Overhead Door Corporation, Dallas TX. 1998 -2002

Overhead Door is the largest US manufacturer of residential and commercial garage doors. ODC is owned by Sanwa Shutter a $3 billion international manufacturing corporation. 2 Joseph V. Salerno Resume

Director of Operations, Texas Plant

Startup of a manufacturing and distribution facility with annual sales of $100 million

Developed and installed $24 million state of the art production equipment and lean processes Director of Manufacturing Engineering

Corporate position supporting 10 manufacturing operations

Reduced manufacturing costs by 20% and increased capacity with minimum capital investment

Selected to lead a $42 million next generation garage door product launch

Lead green field startup of a manufacturing facility designed using lean manufacturing strategies Hunter Fan Company, Memphis TN. 1996 -1998

Hunter is a manufacturer of ceiling fans with facilities in US, Mexico, Taiwan and, Thailand Director of Manufacturing Engineering

Turned around of a vertically integrated Mexican Operation

Reduced total product cost by 20% improved on time delivery from 75% to 95%

First pass yields improved from 60% to 96% implementing Lean tools and KPI’s

Developed next generation fan designs using lean tooling concepts to meet Customer requirements and minimize capital investment

Black & Decker Inc. 1986 - 1996

B&D is a $4 billion worldwide manufacturing corporation, producing power tools, appliances, door hardware and plumbing fixtures

Facilities Operation Manager, Power Tools Division

Restructured National Service Centers and Outlets to achieve 35% operation income

Managed 182 leased and owned properties including lease negotiations, purchases, sales, build outs

Implemented lean based work standards for tool repair

Startup of the National Disposition Center for all B&D returned products, consolidation of 3 plants

Developed and implemented quick product defect data collection and feedback system Director of Manufacturing Engineering, Kwikset Division

Responsible for all engineering and support functions for 3 manufacturing plants

Realigned engineering by process, improved speed and execution of projects and corrective actions

Turnaround of two critical new product launch initiatives that were floundering Director of Total Quality Management, Kwikset Division

Appointed by the President to the Corporate development team for TQM

Researched and developed the TQM and Lean Manufacturing initiative for the entire Corporation

Trained 2300 employees in TQM and Lean Tools and Techniques using train the trainer concepts

Secured $250,000 of state funding to help offset the cost of training

Certified master trainer

Manager of Assembly Engineering, Kwikset Division

Lead plant consolidation of punch press, die casting, and knob forming equipment into one facility

Received Presidents award for work impacting the profitability of the corporation Manufacturing Development Engineer, Kwikset Division

Developed and implement state of the art automated assembly equipment reducing costs $1.5mil/yr

Received Presidents award 2 years in row for work impacting the profitability of the corporation Cincinnati Milacron 1981 - 1986

Cincinnati Milacron is a vertically integrated manufacturer of a full line of CNC machine tools, high precision internal and external grinders and industrial robotic equipment. Manufacturing Engineer

Appointed to fast track management program

Developed and implemented robotic manufacturing cells

Developed and implemented final assembly lines reducing costs $1.3 million per year

Worked with the sales force to evaluate and develop robotic applications for Customers EDUCATION

Bachelor of Science Degree Industrial Technology

University of Massachusetts at Lowell

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