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Project Manager Management

Nashville, Tennessee, United States
February 20, 2018

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P.O. Box ***, Brentwood, Tennessee 37027

Mobile: 615-***-**** ■ Email:


Thanks for your email, in response please see my attached resume and a little overview about my experience and background.

Professional References. Please see reference letters attached at the bottom on my attached resume from my Direct Managers whom were the persons responsible for my hiring. Also, please see chronologic employment calendar dates on Page 6.

Best candidate for this role because?

SUMMARY: Senior Program/Project Manager with over 25+ years of full SDLC experience managing multiple programs/projects in matrix environments including Healthcare, Accounting, Cyber Security, Risk, Compliance & Insurance systems, Quality Assurance, Capacity / Resource Planning, (Deloitte, HCA, United Health Care, TX HHSC).

Healthcare projects include CMS Modernization, Medicare, Medicaid, ICD10, MediCal, Med Supplement. HMO PPO, MCO, LTSS, IDD, Experience includes managing project teams (50+) with budgets ($3-$100+ million) involving large scale HER,EMR Deployments and Implementations, team management, project management, data/business analysis, and operations. Cyber Risk Security, Risk Management. RCM, Process Design/Improvement. Legal Documentation, Resource Utilization Management, Disaster Recovery, Statistical Analysis, Infrastructure Architecture Design, Web Portal, Application Development.

Experience includes hands on management and delivery of multiple projects to meet the technology and business requirements both on time and within budget. Experience in Remote/Off-Shore Team Resources. CMS, Medicaid/Medicare/MU Background

PMO responsibilities include tracking for project cost and establishing PMO organizations. Security and Compliance Analysis.



MS Project, Access, Excel, PowerPoint, Word, Office 365, Clarity, Jira, TFS, SharePoint, MS Exchange & Schedule+, Crystal

Reports 7.0, Symantec, IDX, Groupcast, Allscripts, Touchworks, APS, Express Billing Systems, Toad, Cups, Informatics, EDI,

Fast Radar, Business Intelligence Tools, Tableau, Micro-Strategy, Meditech 5.6.6,, Epic, Cerner, McKesson, Infor

Lawson, Cognos, Hadoop, MS BI, SAP, SAS, AD, DNS, DHCP, SCCM, SCOM, MDM, ERP, SalesForce, OnBase, SnagIt,

Contact Savvy, PowerTools, Artiva, Tableau, Cloverleaf, HCE, Token Delivery Systems, Cloud Based Applications

Migration/Integrations, SnagIt, Contact Savvy, PowerTools, Artiva, Tableau, Cloverleaf, HCE, Token, ETL, Azure, Azure IP,

Cloud & Internal based Applications, TEDS, Medicaid Eligibility Determination Systems, Archer.

Project Methodologies: Scrum, Agile, Waterfall, LEAN, PMBOK – PgMP and CSM in June 2018.

Experience to include: Sr Project Manager, Portfolio Manager, Program Management, Cyber Security, Risk Management,

Data Analyst, Sr. Business Analyst, Infrastructure, Server/Platform Conversion, Integration, Implementation Specialist, DR,

10-15 Years Healthcare Background, (RCM) Revenue Cycle Management, Scrum Master, CMS, Medicaid/Medicare Waivers.

Previous Companies:

1. Mediware/TX HHSC/Celera Group- Sr. Program Manager- TX HHSC STAR Kids LTSS MCO Waiver Program $3.5 B ROI On time delivered early per State Restricted timelines, 5MCO with over 20K Providers, 2000k End Users, Daily Scrum Master

2. Deloitte- Sr. Project Major $400M (largest project in Company History Completed on time and under

budget. Spanning 21 Organizational Verticals, with over 225+ Resources, 30+ Offshore Resources, Cyber Security & Risk Gov.

3. HCA-Sr. Project Manager- BI/CDM, Meaningful Use - HIPPA Compliant Certified, JCAHCO Experience, Security

Compliance Audits, Enterprise wide at 136 Facilities with 200+ Resources, 20 + Offshore Resources

4. Community Health Systems- Sr. PM ICD-10 Enterprise Readiness, Security Compliance, Enterprise of

148 Hospitals, 200+ Resources, Transition, Transformation and Integration Projects.

Technical Skills:

Strong Sr. Project Manager- Infrastructure, Functional & Technical Software Design, Analysis, SAS Application

Implementations, Disaster Recovery, Resource Management, BPI, BPM

Soft Skills:

Innovative, Collaborative, Pioneer, Mentor, Respectful and Humble Work Ethics.

Professional Communication and Collaboration Skills, Energetic, Outgoing Personality.

Availability/Location/ Travel:

Currently Available Immediately but do have pending offers, Currently Reside in Brentwood Tennessee. Able to travel as needed.


P.O. Box 852, Brentwood, Tennessee 37027

Mobile: 615-***-**** ■ Email:




I am seeking a responsible continuing career with in the field of Functional or Technical PROGRAM/ PROJECT MANAGEMENT and OPERATIONS. I can work at either a staff level or in full senior management.




Software Experience: IDX, Groupcast, Allscripts, Touchworks, Toad, Cups, Informatics, Fast Radar, Business Intelligence Tools, Tableau, Micro-strategy, Meditech 5.6.6,, Epic, Cognos BI, SAP, SAS and ERP, ETL

PROFESSIONAL EXPERIENCES- Please see Page 6 for Employment Date History Followed by Reference Letters

Deloitte Services LP – Global Project Management Office,

Assignment: Contract Senior Global Program Manager

•Managed 4 High Profile, High Risk Cyber Security Acceleration Programs, VIP Cyber Services, Vendor Risk Assessments (VRA), Cloud Risk Management, (CRM), Enterprise Rights Management (ERM), Managed budgets from 500k- 3.8 M. Facilitated Global Member Firm Working Groups across multiple countries.

•Provide project management, and leadership of key global security initiatives, including internal and external business resources, to establish programs that manage critical cybersecurity risks across all Global business units and Member Firms. Budget Requirements, Initiation, Planning, Design, Build, Execution, Closure.

•Proven track record of managing and delivering complex global initiatives in a highly matrixed team structure with internal and external, technical and non-technical resources across disparate organizations.

•Thorough understanding of project/program management techniques and methods.

•Excellent knowledge of qualitative/quantitative performance evaluation and change management principles.

Mediware Information System-Harmony – TX HHSC MCO Waiver Prog. Implementation- Sr. Program Director,

Assignment: Consultant- Senior Program Director/Sr. Project Manager

•TX HHSC Medicaid STAR Kids Waiver Program- Successfully completed from Contract to Closure a 5 MCO LTSS Program with a ROI of $3.5 Billion. 195K Member IDD LTSSS Software Implementation with 20k Providers and 2000k End Users. Facilitated Contract Negotiations, Budget Requirements, Initiation, Planning, Design, Build, Execution. Closure with a resource staff of over 65. Directed Feature Functionality, Pt. Portal using COTS for Providers and Successfully transitioned the application for a CMS LTTS Solution for MCO’s., Claims Managements, Billing & Revenue Cycle for Payer, Providers & Consumers. Functional Spec. Development, MITA Compliancy, OLAP, OLTP, SAI, Eligibility, Interface Design, BRD’s, Technical Architecture Requirements, MLR’s & RAID.

•Facilitated 800 Page TX HHSC State Contract Compliance Mandate fully executed application to meet the requirement of the State of Texas as well as 5 newly formed MCO’s. These projects were full SDLC. All with different needs and requirements to be integrated with various other Core System Applications to include Claims Management, Billing, Front/Back Office, RCM Managed Day to Day Operations of the Program, Resource Mgmt.

•Projects were successfully deployed into production prior to the very short tight State Required Go-live Customer Date. Responsible for all Risk, Issues, Resource Allocations Management, Configuration/Integration Best Practices

•Exceeded in building and maintaining relationships with leaders from the President/CEO/ CIO level down to Clinical Directors, Nurse Practice Managers, Case Managers, Trainers and End Users, Train the Trainer Session Design, Mentors and trains other project managers and team members on structured methodology and best practices.

Deloitte Services LP - Project Management Office,

Assignment: Contract Senior Project Manager

•After two days of orientation at Deloitte, six (6) Projects were assigned, which were on-boarded by a previous Project Manager. These projects were in various mid-flight lifecycle stages and was successful in maintaining the project schedules and development progress in line with the established Deloitte Agile PDP processes. All the original projects were successfully deployed into production prior to the Customer Commitment Date (CCD).


P.O. Box 852, Brentwood, Tennessee 37027

Mobile: 615-***-**** ■ Email:


•Excels in his soft skills of building and maintaining relationships with leaders from the CIO level down to channel leads, product owners, shared resource leaders, and technical team leads. Mentors and trains other project managers and team members on structured methodology and best practices and Revenue Cycle Management

•Develops documentation on current Deloitte processes, along with proposed changes to ITS and PMO, Security Risk methodologies, infrastructure and frameworks conversion. Continually evaluates the business needs and team skill sets for best practices and continuous process improvement, Compliancy and ISO standards. Leads initiatives to analyze and to implement processes for efficient project management and functionality. Works with Internal General Counsel on legal requirements issues. Active experience on SAP Platform, TFS, TM1 Application, Token Delivery, MS BI, Cloud HCE Delivery Systems, ETL, Redgate, Infrastructure, Integration and Implementation and Sunsetting Applications, Resource Leveling.

•Facilitate Team and Client Meetings keeping detailed status notes of each project. Weekly status reporting to Portfolio Managers provides an executive level view of the project for forecasting, quality, cost, schedule, and scope; along with identified risks and issues. Currently manages each aspect of the SDLC and Project Delivery Process for projects that range in scope, budget and team size. Projects vary from the small $30,000 to the large $40,000,000 (40 M) involving high to very high levels of risk/complexity and transformational in nature. 21 Organizational Verticals.

•Provides hands on management and delivery of multiple projects to meet the technology and business requirements of Deloitte both on time and within budget. PMO responsibilities include tracking for project cost and for the timely delivery of identified artifacts. Works with the Engagement Managers to ensure timely progress`) and TM1 Federal Government Forecasting/Planning Applications. Mobile Applications, Wireframe Design and Mockups.

•Team leader, providing timely feedback to team members and the respective managers; encouraging collaborative efforts and team cohesion with both on-shore and off-shore team members. Sensitive to other international cultures and works well in various cultural environments.

HCA Healthcare Corporate Office- Nashville Tn.

Assignment: Sr. Project Manager- CDM/BI & Meaningful Use

•Managed project activities from planning, to detailed solution design to pilot and full roll-out and implementation. Manage all aspects of SDLC and Project Delivery Process for strategic projects that range in scope, budget and team size to the level of very large, involving high to very high levels of risk and complexity and/or budgets of $265 M and above.

•Managed development of the appropriate project documents, such as: Project Charter, MS Project Plans, tools, and approaches to ensure successful implementation of MEDITECH 5.6.4, 5.6.6. 6.0.7, Epic.

•Managed baseline, and maintained MS project plan using Clarity, working closely with IT&S counterpart.

•Managed the creation of CDM/ Meaningful Use implementation toolkits for deployment across the enterprise in collaboration with the various project team members. Utilizing Applications such as dB Motion, Initiate, Sullivan, MEDHOST, Cloverleaf, HISP and other projects. Managed Stage 1 to Stage 2 attestation for enterprise, In Compliance with HIPA, JCAHO, ISO and FDA. 136 Hospitals Enterprise wide with over 200+ resources

•Prepared agendas, status reports and late task reports, issue/risk trackers & dashboards for core team meetings and/or work closely with Program Director to delegate documentation tasks. Legal Interpretation of CMS rules

•Performed SCRUM Master Duties and led project core team meetings and facilitate daily Scrum session discussions. Worked with Agile, Waterfall, PMBOK & Lean practice/methodologies. Training of end-end-users on software solutions

•Developed and Managed Share-point Sites/Team rooms, ECM, OnBase, JIRA, Clarity, Created gap analysis for OR/Surgical Services Dashboard and Clinical Excellence.

•Ensured collaborative working relationships with corporate departments, divisions, and facility leaders.

•Work as directed with IT&S and vendors to define requirements and EHR applications that follow the HITECH Act, Meaningful Use Stage 2 and CDM strategy.

•Facilitated process analysis sessions with other clinical corporate teams to facilitate process redesign and guide application of technology and compliance with CDM and Meaningful Use initiatives.

•Escalate to and collaborate with CDM/ Meaningful Use Stage 2 Program Directors on program issues and risks to identify solutions. Budget $265+ Million

•Working knowledge of data standards/normalization required for data interoperability and health information exchange. Infrastructure and Architecture Design and Development, Server Sunsetting/Conversion, Use Cases, Business Requirements Documentation, Resource Leveling, Data Governance and Big Data Cloud Technology, Hadoop, MS BI, Security, CAPD, VPN, EMR, HER, CVIS, RIS, LAB, PACS, PIXIS, EDI, Nuance Dragon, M*Modal, ICD-9, ICD10 Readiness, APS, ACA & others.

Assist and mentor others in the department as requested.


P.O. Box 852, Brentwood, Tennessee 37027

Mobile: 615-***-**** ■ Email:


Community Health Systems – The Outset Group

ASSIGNMENT: ICD-10 Readiness Project Manager

•Project Plan Development & Documentation implementing the ICD-10 readiness project enterprise wide using MS Project Server. LEAN PM Methodologies. Developed Charters, SOW, Risk Tracking/Mitigation, 138 Hospitals

•Written and Verbal Project Communications in all directions, to all levels,

•Maintain Current Contact Information for Vendors, Vendor Management and Tracking and Interface; Prepare Reports, Diagrams, Presentations, Agendas, Conducted Gap Analysis and Workflow Design. Work with CHS Operations to track requirements and coordinate activities. Track Planned vs. Actual Progress and conduct Variance Analysis for internal project tasks, Applications included but not limited to Cerner Ambulatory EHR, e-Prescribing, Patient Portal, ASP model.

•McKesson, HPF, HMS, HL7, ECM, VPN, TCM and various other Applications and EMR Software, CHS Stakeholder tasks, and Vendor tasks, currently maintaining SPI of 1 on $30M project, 120+ Resources

•Maintain Issues Log, Risk Log, Status Report Review, Resource Leveling & Archival, respond quickly and professionally to stakeholder inquiries, questions, and concerns, continue productive working relationships with upper management and business leaders, physicians and clinical staff, vendors, and technical personnel

•Provide support to numerous projects across a healthcare IT portfolio. Keep schedules, timelines, and communication up-to-date. Generate reports. Coordinate technical assessments. Full SDLC Management, Handled daily logistics.

Tennessee Conference of the United Church (Flood Recovery Network)


•Implementations of new clients into FRN rebuild/repair projects. Develop relationships with new and existing clients on rebuild/repair relationships. Certified in ERT, Emotional/Spiritual Care, Leadership Training, and Member of Several LTR/UNMET Needs Committees, Violent Client Awareness, QPR, UMCOR Case Management. Worked with FEMA and SBA as a client advocate. Developed Client Recovery Plans and managed disaster recovery projects. Facilitate meetings and data exchange between the clients and essential parties within FRN.

•Perform internal and external reporting/audit functions. HIPAA Compliance Certification.

•Develop implementation processes for client assessments. Managed 5 Cases Managers & 135 Project Case Load, Developed policy and procedure guidelines and manuals.

•Worked with Community Partners for funding of client needs. Assigned/Provided Resources for Clients.

United Health Care (Formerly AIM Health Care Inc.)


•Implementation of AIM’s Texas Medicaid Software project, over payment recovery services, and specialty audit services following a Microsoft project plan working on functionality and performance improvements.

•Develop relationships with new and existing provider/clients on Texas Medicaid, Medicare, Medicaid, MediCal, Med Supp. HMO PPO, MCO and other plans. Certified on COB, C&D and other lines of business.

•Facilitate meetings and data exchange between the client and essential parties within AIM.

•Perform internal and external reporting functions. HIPAA Compliance Certification.

•Developed, Implemented processes for EDI, 837,835, 270, 271, HL7, TCIP, VPN, SFTP, Networks for client set-ups. Gap Analysis for workflow and implementation, Visio, Microsoft Office Suite, Toad, SQL DB, ECM

•Created and developed SOP's, Project Plans, Presentations, Overviews, BRD's, SOW, Charters and other project specific documents. Full SDLC practices

Healthways Inc. (Formerly American Healthways, Inc.)


•Oversaw auditing and verification of data integrity throughout processing stages of members and claims to ensure the accuracy, consistency, and quality of data exchange of monthly processing of data files.

•Implementation of new customers/populations and up sells for existing accounts. Medicare, Medicaid, & MediCal.

•Worked with programmer/analysts and managers on problem discovery / risk management & remediation, and processing modifications within a Microsoft Project plan. Agile/Scrum Methodologies, EDI.

•Researched / reported on revenue-recognition issues for operations and finance; prepared monthly reports.


P.O. Box 852, Brentwood, Tennessee 37027

Mobile: 615-***-**** ■ Email:


National Distribution & Contracting


•Master database files indexing /configuration, product knowledge database specialist.

•Was responsible for building and maintaining four product catalog indexes.

•Processed monthly sales tracings and reporting of monthly vendor sales revenue reports.

•Business Analyst: Oversee process analysis and improvement, writing and implementing policies procedures and best practices, vendor and distributor relations meetings.

•AS400/I-Series, SQL, Citrix, Prelude, FAST Radar BI Tools, SAMS, MS Access, MS PowerPoint.

The Hermitage, Home of President Andrew Jackson


•Grant writing for federal grants, proposals requesting donations for funding and charitable solicitations, customer satisfaction and public relations promoting the property to major donors and corporations. Promoted major events and fundraisers on-site.

•Director of Membership in charge of increasing the overall volume of membership and sales. Also, worked in public relations and with the media.

Access Point Inc.


•Dealer/Agent Manager for the Southeastern US territory to recruit new dealers. Position included developing and planning market field strategies for assigned market. Responsibilities: contacting, signing, and training new agents.

•Provisioning local, LD, data, and Internet products POTS, Centrex, ISDN, and local T-1, VOIP, point-to-point, frame relay, and ATM. billing and resolution.

HCA Physicians Services


•Product Manager for A/R workflow application and client launcher application.

•Designer for A/R workflow module used by CBO/physicians’ practices. Gap Analysis, Business Requirements

•Documentation Spec design author for OSMCore A/R workflow physician billing software package, OnBASE document imaging software, Track It Helpdesk Software, I Tracker Software.

•Cash receipts module, ICD coding data maintenance, payer management, I plans, EDI billing, eligibility also on-line eligibility, E-forms, front and back office modules, Modelnetics class, and RoboHelp software. Increased billing and collections through streamlined process improvement and business logic.

•Researched, designed, developed, trained and documented key operational reports and systems and internal project management, analyzed financials and managed health care concepts while performing analysis projects, mapped application workflows and data flow, business rule development strong working knowledge of relational database concepts & master file database configuration. Agile/Scrum Methodologies.

Healthcare Facilities


•Supported a design and construction team in successfully meeting project deadlines

•Provided consultation to the facility to determine the equipment needs of the construction project. Made clinical and technical recommendations as necessary to make sure the facility is up to date with clinical technology and the facility is functional from a workflow standpoint. Completed inventory assessments and develop a project equipment budget to reflect existing equipment to be relocated as well as new equipment to be purchased. Developed and managed multi-million dollar budgets. Assisted in sales job acquisitions and closing negotiations. Recommended / sold new equipment as part of the construction project.

•Worked with the architects, department managers and design team to determine the locations of each piece of equipment. Provided an owner-furnished equipment manual to the design team to assist in their efforts in determining electrical, plumbing, signage, technology, such as Servers, Routers, Hubs, Data Centers, PCI systems, POS Systems infrastructure and construction requirements for the building. This document reflected existing equipment to be relocated as well as new equipment to be purchased.


P.O. Box 852, Brentwood, Tennessee 37027

Mobile: 615-***-**** ■ Email:


Dates of Recent Employment:

06/17 to Present Deloitte – Conexess Group LLC- Contract

10/15 to 12/16 Mediware/Harmony /TX HHSC/Celera Group

05/14 to 03/15 Deloitte – The Outset Group- Contract

10/12 to 04/14 HCA Healthcare Corporate Office

02/12 to 09/12 Community Health Systems – The Outset Group- Contract

04/10 to 02/12 Tn. Conference of the United Methodist Church

01/09 to 02/10 United Health Care (Formerly AIM Health Care Inc.)

04/07 to 01/09 Healthways Inc. (Formerly American Healthways, Inc.)

08/05 to 04/07 National Distribution & Contracting - Contract

04/05 to 08/05 The Hermitage, Home of President Andrew Jackson -Contract

02/04 to 01/05 Access Point Inc. – Contract

02/03 to 12/03 HCA Physicians Services - Contract

04/02 to 01/03 Healthcare Facilities- Contract

Prior Employment Experience: Earlier in my career, I successfully worked in various positions including sales, marketing and operations & management capacities for Medical Peace Inc. / HeartScan Inc. (Director of Technology), Williams Communications Solutions-Wiltel- ( Director of Installation and Communications), Medical Information Management Systems-(Director of Communications and Support), Envoy NEIC,- (Payment Implementation Specialist), Northern Telecom Director of Telecommuting Applications), Health Care Corporation (AR Product Owner) and others. Details of these assignments are readily available for your review and will be furnished upon request.


MS Project, Access, Excel, PowerPoint, Word, Clarity, Jira, SharePoint, TFS, Citrix, SalesForce

Disaster Relief Coordinator/Certified Case Management Supvr.

MS Exchange & Schedule+, Crystal Reports 7.0

Chair- Church Benevolence Team for past 16 years

12 Steps to Highly Effective and Motivated People

Ordained Stephens Minister

Modelnetics Class

Hospital Equipment Planning Training

HIPAA Compliance Certification Training

Leadership Academy for Operations Managers

Meaningful Use Stage 1&2 Training/HITECH Act, Medicare, Medicaid, Medical

Human Resources Interviewer Training

Karrass Effective Negotiating Course

Emotional/Spiritual Leadership Training


PgMP Credentials in Process (June 2018)

In addition, I have successfully completed a very wide range of seminars, workshops and short-courses to expand my knowledge of operations, products and services, and to improve upon my leadership and project management abilities even further. Extensive on the job training adds to my value and worth.

Please see Letters of Recommendation/References from Previous VP’s/Directors/Managers/Supervisors on the following pages.


To whom it may concern,

Mr. Bill Burks has been employed in a contract position with the Deloitte Services ITS

PMO as a project manager since May 26, 2014. During this time, Bill engaged and

helped to deliver one of the largest projects in Deloitte ITS history. Bill has showed a

tireless work ethic along with strong people and project management skills. While

working on this large effort, Bill has also been successful in engaging in and delivering

other projects of various sizes and with different project teams.

Not only has Bill been a valuable member of the Deloitte ITS PMO, but Bill has also

been able to establish and grow relationships with his project teams and resources outside

of the PMO. His ability to work with others has been key in his success and the

delivery of all of the efforts he has been asked to lead.

I would recommend hiring Bill in a project manager position. Please feel free to call me

directly if you would like to discuss.


Brian Grundy

Sr. Manager

Deloitte Services, ITS PMO

Phone: 615-***-****

July 19, 2012

To whom it may concern:

It has been my pleasure to manage and work closely with Bill Burks here at Community Health Systems. Bill is a tremendous resource for any project initiatives. His ability to adapt and to take on any tasks has been instrumental achieving great success with our ICD-10 initiative to date.

Bill has forged relationships with several business partners, vendors, facility resources, and other key stakeholders throughout the initiative. These relationships were critical for ensuring the project deliverables were met on or ahead of schedule and within budget. His communication skills have been invaluable in strengthening the team chemistry and escalating concerns to mitigate risks and avoid delays.

I recommend Bill Burks for employment without hesitation. It is unfortunate that were unable to retain his services due to an untimely reduction of our corporate capital projects. I would welcome the opportunity to work with him again. You will find him to be a sterling addition to your workforce.

Should you have any questions or if I can be of further assistance, please do not hesitate to contact me.


Scott Johnson

Manager, IS Information Management

Community Health Systems

Franklin, TN 37067



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