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Customer Service Active Directory

Toledo, Ohio, United States
18-20.00 hour
February 20, 2018

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Reginald Holmes

*** ******* ***** ****** ****, **612 (734) ***-****

Technical Certifications

CompTIA A+

CompTIA Mobility+

CompTIA Server+

MTA: Mobility and Devices

MTA: Networking

MTA Security

Technical Competencies

Operating Systems:

Windows XP

Windows Vista

Windows 7

Windows 8

Windows 10

Other Technical Skills/Knowledge:

Router configuration

Remote management

Device connectivity

Email client setup

Microsoft Office



Basic server configuration

Basic Active Directory


RAID configuration

Microsoft and CompTIA certified professional seeking opportunities in the field. Highly productive in team environments as well as working independently. Efficient in handling multiple project priorities, always ensuring a quality customer experience. Able to communicate technical information in an easily understandable way. Innovative problem solver and troubleshooting with a commitment to achieve and exceed goals set forth by customers and administration. 10+ years managerial experience in the Army


MyComputerCareer – Online Jan. 2017 – Current

IT Systems Administrator Program – 3.85 GPA

CompTIA Network+

CompTIA Security+

Microsoft Certified Professional

MTA Server Administration

Other Certifications

Lean Six Sigma

Employment History

Field Nation

IT Consultant July 2017-Present

Perform P.O.S installation

PC upgrade

Software installation and upgrade

SOHO set up

Hardware upgrade and installation

PCSI, Warren, MI September 1, 2015 - Present

IT Specialist

Used Active Directory to maintain users and computer rights and privileges.

Maintained VPN for remote users

Use of customer service and problem-solving skills

Used remote desktop to trouble shoot systems

Provided on site tech support for the company off site help desk

Set up desk top and provided trouble shooting skills as needed

Conducted on boarding of all new hires laptops, iPhone and e-mail

US Army, Fort Bragg, NC June 2006 – November 2013

Automated Logistics Specialist

Managed Logistics/Maintenance Data utilization software.

Maintained prescribed load list (PLL) and shop stop list (SSL) in manual and automated applications.

Supervised 6 Team members in daily duties and responsibility

Conducted monthly counselling and performance review.

Utilized the Army Record Information Management System (ARIMS) to maintain file.

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