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Information Technology Test Cases

Loganville, Georgia, 30052, United States
February 20, 2018

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Three years of Quality Assurance, working in an Agile Environment, Content Management, Database Administration, Quality Control, Software Testing. Experience with Web Services / API testing, Passion for continuing education and improving code quality through interaction with development team. Experience with HP Quality Center, tracking tools such as JIRA. Strong commitment to quality and ability to work closely and communicate effectively with developers and product managers.


Walden University

MS in Information Technology - Software Engineering Start January 2016

ITT Technical Institute, Duluth, GA

Bachelor of Science Degree in Information and Cyber Security September 2015

Alpha Beta Kappa National Honor Society


SAP – Alpharetta, GA - QA Analyst 06/2014 - 6/2017

Tests Afaria, the industry leading Mobile Device Management, Security platform, RemoteWare, the industry leading retail polling, file transfer, and content Distribution Platform.

Performing all facets of Software Quality Assurance Testing, including test design and execution.

Design and execute Test Plans & Test Cases.

Creation, Design, and Documenting of Test cases.

Production experience using SQL and relational DBs

Skills: Content Management, Database Administration, Design, Functional, Languages, Networking, Quality Control, Software Testing

My daily job description:

Mobile device testing (Android/iOS)

Perform hardware maintenance, server repairs/upgrades

Draft and update software documentation

Perform various software testing (unit, usability, regression, load and performance, automation)

SQL server maintenance

Create and execute test cases

Report issues with bug tracking software, train new interns

Main testing efforts focus on both server/client systems and mobile device management

Use of Scrum methodology and participation in all phases of the iterative process

Accomplishment: Developing Software using Design Thinking Course completed November 2015

SAGE - Lawrenceville, GA - Tech (Contract) 09/2011 – 04/2012

Responded to customer product inquiries via telephone or in written internet-based email or chat sessions

Resolved customer concerns raised during installation, operation, maintenance or product application or compatibility matters

Troubleshot and resolved problems with electro/mechanical equipment and software applications

Documented customer information and technical issues to support product quality programs

Worked on assignments that are routine in nature, requiring limited judgment

Network Service Provider Inc. (NSPI) - Roswell, GA - NOC Analyst 08/2010 – 04/2011

Completed scheduled maintenance, management and administration activities on systems, network devices, and infrastructure to include:

Daily preventative maintenance checks and services

Moves, Adds, Changes, Deletes (MACD) on systems, application, and infrastructure services

Backup and tape rotation administration, and coordination with third-party vendor

Coordinated with NOC Level 2 and Engineering Level 3 for issue escalation.

Helped identify recurring performance issues; Interpret and identify performance trends.

Provided Support Desk Analyst services during scheduled gaps.

Assisted and monitored activities of any users conducting business in any of the Data Centers.

Provided direct communication to affected users and companies on outages and maintenance activities.

Used monitoring, alerting, and ticketing systems according to company practices and documentation.

Construction Data Control, Inc, Atlanta, GA - Technical Accounting Support Analyst 07/2006 – 6/2007

Provided Desktop support to staff for accounting software.

Updated and ordered network components.

Backed up database; call queue database – daily and network database – monthly

Accomplishments: Completed testing new year-end update for accounting software.


NAPA Home and Garden, Duluth, GA, AR/Credit Manager 11/2008 – 6/2009

Accomplishments: Created accounting policies and procedures for daily operations.

Alphacomm Enterprise, Lawrenceville, GA, Accounting Assistant 06/2007 – 05/2008

Accomplishments: Went through a system migration and clean up; created new standard operation policy for sales and accounting departments.

Robert W. Woodruff Library, Atlanta, GA, Staff Accountant 01/2005 – 06/2006

Accomplishments: Prepared for two external audits; successfully completed year-end closing of company books with 100% accuracy.

NVR Home Building Products, Gaithersburg, MD, Procurement Analyst 08/2004 – 12/2004

(Temporary Assignment through Account Temps)

Bert Smith & Company, CPA, Washington, DC, Staff Accountant 11/2002 – 07/2004

Accomplishments: Audited the collection and billing of a company’s pension plan; by being detail oriented found inconsistencies with the account and uncovered internal theft. Used MS Access to create the database used by the company for tracking and recording accounting projects.

RANDSTAD STAFFING, MD, Various accounting positions 10/2000 – 07/2002

References Available Upon Request

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