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Customer Service Office

Calgary, Alberta, Canada
February 19, 2018

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Aishwarya Patil

***, *** ******** **.

Calgary, AB-T2Z0Z8

Phone: 587-***-****


Vast experience in the field of service industry

Passion to provide excellent customer service.

Experience working on MS-Office suite (Word, Excel, PowerPoint, Outlook)

Ability to work independently, multitask and enjoy working in a team.

Ability to learn rapidly and good problem-solving abilities.


I seek a job where I can use my HR skills and Admin experience for the benefit of the company.

Work Experience:


SAIT Polytechnic ( Jan 2018 – Till the date )

Pursuing Diploma in Business Administration

Tim Hortons ( Calgary, Canada)

Front Counter Assistant ( Oct 15 – Jan 18)

Hotel Punchshil

Designation: Executive HR & Admin (Jan 2015 – Aug 2015)


Designation: Executive HR (Sept 2012 to June 2014)


1. Job description & Approval:

Coordination for approval of requisition form

Preparation of job description & coordination to get approval

2. Recruitment:

Create database from different sources, job posting

Screening resumes

Telephonic conversation with the candidate

Scheduling the interview

3. Selection:

Conducting first round of interview

Conducting telephonic round of the candidate

Coordination for next interview process

4. Joining and orientation:

Completing joining formalities of the candidate i.e. filling statutory forms

Verification of the documents

Employment verification

Company orientation & meeting with employees

Maintain new employee record file

5. Time Office:

Maintaining time office on daily basis

Sending daily time office report to the Head Office

Keeping track on absenteeism and late coming of the employees

Maintaining leave record

6. Payroll:

Calculation of the leaves for salary process

Sending other deductions to Head Office for salary process

Solve employee salary related issues

7. Appraisal:

Coordination to performance appraisal process

Track the process and update in database

8. Exit Formalities:

Conducting exit interviews

Filling of exit form

Coordination for F&F process

9. Other function:

Attending phone calls

Providing I-card, visiting card

Maintaining discipline

To solve employee issues (especially female employee issues)

Preparation of offer letter

Coordination for employee welfare facilities

PR-employment verification of the candidate

Birthday celebration, celebration of cultural activates

Coordination for training and development program with every department as well as

with the training consultant

Coordination for “Train the Trainer” program and other HR meetings

Manages cafeteria committee and renewal of the committee members

Coordination for confirmation letter, transfer letter, promotion letter

Issuing memo for different causes

Issuing appreciation letter

Counseling female employee if needed

Education (IQUAS/WES Assessed)

Diploma Business Administration (HR), SAIT Polytechnic. Calgary (2018 – till the date)

Master of Business Administration (MBA), Pune University, Pune (2011-2012)

Bachelor of Computer Applications (BCA), Bharati Vidyapeeth’s Deemed University, Pune (2007-2010)

Aishwarya V. Patil


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