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Customer Service Project

Frisco, Texas, United States
February 19, 2018

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Sai Bhamidipati

**** ****** ****, ****** ***, Texas,75068

Phone -510-***-****

Around 4+ years of experience as business analyst with assignments related to different phases of SDLC involving in Project Management and Implementation, Planning and Scheduling, Requirement gathering/analysis, end to end design, development (floor level functionality clarifications), testing (requirement traceability matrices, system and functionality) and utilizing quantitative and qualitative skills. Familiar with Tableau, Power BI, advanced Excel, MySQL and Agile/RUP/SDLC methodologies.


Business Systems Analyst Jun 2015 – Feb 2017

Active Network LLC

Active Network is the leading global marketplace for activities and events, connecting participants and activity organizers, while offering unparalled business intelligence through industry-leading data solutions and insights platform.

Comprehend and analyzed the business case for the project and conducted GAP Analysis to understand the limitations of the existing system and contributed to the design of the future system.

Worked with the Product Owner, SME’s and project stake holders to better understand the project scope and business value. Performed document analysis to derive business rules from legacy system and validated them.

Handled and documented application server issues using debugging tools like Kibana

Gathered, analyzed, and documented high level business requirements from the business owners and stakeholders by using different elicitation techniques like JAD Sessions, Interviews, Job-Shadowing and Brainstorming Sessions and managing the same using Rally tool and Jama Contour integration with Rally tool.

Created artifacts like Business Document, Business Requirements Document (BRD), Functional Requirements Document (FRD/LLD). Established operational trends of the escalation teams using business data which empowered Intake Quality and Problem Resolution teams to reduce invalid escalations from 15.5% to 7.3% through partnership with Service Delivery Teams

Business Analyst/Customer Service Feb 2015 – Jun 2015

Kaarya LLC

Kaarma is a startup software company that focuses on enhancing the retail experience for the service departments of car dealerships. The Kaarma application gives the dealership the ability to offer 21st century technology such as, a digital point of sale system, mobile payments, and bi-directional texting/calling/email all in one application that is integrated with their current software systems.

Involved in identifying the problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support the business continuity of the organization.

Gathered business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing and document analysis. Conducted JAD Sessions with various stakeholders and project team. Used Jira tool for gathering and managing requirements.

Used Unified Modeling Language (UML) to prepare Use Cases diagrams, process flow diagrams, sequence diagrams from the gathered requirements and created diagrams using MS Visio.

Generated Burn down chart and tracked the status of each sprint cycle for that release.

Handled the Credit/Debit Activity of the clients. The major modules are Loan Transaction, savings Management and Recurring Deposit and Fixed Deposit Transaction systems for stakeholder interactions.

Designed periodical, weekly, and quarterly corporate accounting reports and Finance reports for administer general ledger reconciliations.

Jr Business Analyst Jan 2007 – Oct 2011


Project goal is to combine cutting-edge computer graphics techniques with exceptional engineering to create the world’s best movie production tools. One such tool Render Man has been specifically engineered to meet the demanding challenges of rendering 3D animation and visual effects

Served as a liaison between the company, stakeholders, and solutions team to elicit, analyze, validate, and document business requirements and process specifications into system requirements.

Designed and documented business process flows for tracking products levels, order fulfillment, store sales and merchandising using MS Visio, and validated them with Subject Matter Experts.

Collaborated with functional managers and back-end application users to identify integration requirements with the supply chain management and warehousing systems.

Performed Gap Analysis to check the compatibility of the existing inventory control infrastructure with the new business requirements, and determined traceability and dependability between the requirements using Rational Requisite Pro.

Utilized SQL (queries) programming to determine current product sales, supply and demand trends, business logic, and recommended strategies that delivered expected business value.

Documented and developed test strategies, test plan, test cases using HP QC and tracked all the test scenarios and issues for the application.

Facilitated User Acceptance Testing (UAT) of the various inventory interfaces with stakeholders and users.


Master of Business Administration - California State University Los Angeles Jan 2013 – June 2014

Master of Science - Software Engineering - Bits Pilani, India Jan 2008 – Oct 2011

Bachelor of Science, Economics - Andhra University, India Apr 2004 – Mar 2007

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