Professional Summary

A professional with ** years of data and information technology. Implementing and maintaining services in 24/7 business environments. Ensuring compliance with corporate and product specific policies and standards. Selected to manage special projects that improved business operations and reduced day to day operational cost.

Technical Skills

Database Management, Network Management, Certified Cisco Network Associates (CCNA) routers, switches

Change Control Management, Splunk, AppDynamics, Wireshark, TomCat, F5, BIG-IP, EIGRP, OSPF, CSMA/CD, DNS, Linux, Unix, VPN, Telnet, FTP, ICMP, nslookup, Winzip, Nagios, Grafana, Apache, NAT, SolarWinds, Microsoft Office Suite

Experience

AMTRAK, Sandy Springs, Ga.

Sr. Network Operations Engineer

Analyzed applications and network issues utilizing SolarWinds, SiteScope and AppDynamics. SalesForce

Executed RMS process using JDA software and TEMS process. Monitored filesystems, running processes, and database backup systems.

POC for Service Desk personnel reporting anomalies in the production environment.

Monitored over 300 kiosk terminals daily with KMS, DameWare and iBoot.

Verified delivery of 24/7 operational services within the service level agreement and maintained runtime of systems and services.

TravelClick, Atlanta, Georgia

Network Operations Engineer

Analyzed hotels daily management and revenue.

Monitored network and system performance with Splunk monitoring, Nagios, and Linux commands.

Managing Cisco routing and switching using CLI for Change management and daily task.

Participated in Change Management processes executing stop/start scripts and confirmed servers were in with Splunk after new updates on software.

Primary point of contact for managers in all escalation procedures.

NCR, Atlanta, Georgia

POS Analyst

Maintained systems online for professional sport venues. Tunneling in and updating key functions on POS machines as menus were updated.

Supported network integrity, a complex database, security, and management operations on POS terminals with SQL Server Management.

Used VPN tunneling to POS systems for troubleshooting business transactions.

Ensured professional sporting and restaurant venues were in communication with various tools which included Wireshark, and UNIX.

Kaiser Permanente, Atlanta, Georgia

IT Specialist

Repaired corrupted software and installed new software when necessary.

Diagnosed and corrected problems, ensuring computers, printers and medical equipment were online.

Ensured medical staff had access to servers and online for customer records.

Selected for special project to upgrade Xerox printers/fax machines in the Georgia region and worked closely with the network and server teams to ensure reliable integrity at new care facilities on the Kaiser network.

SpaceNet, Marietta, Georgia

Technical Support Specialist

Monitored VSAT and terrestrial data network services to government and enterprise customers.

Prioritized multiple tasks in a fast-paced environment by assisting callers experiencing problems with SpaceNet hardware and software.

Isolated network problems and initiated communication with third parties.

PathFire, Roswell, Ga.

Operations Specialist

Ensured uninterrupted digital media distribution and management solutions to television, media, and entertainment industries in the United States.

Determined root cause of problems in the Pathfire, Digital Media Gateway Software

Ran O/S installs, and upgrades on primary servers, which included cables, switches, routers, hubs, IP scheme, etc.

Corrected problems with uplink and downlink feeds from satellites, solved transfer and transcoding processes on automation systems.

Project lead for hardware upgrade on IBM servers receiving Pathfire feeds on CNN, ABC, and CBS

Education & Training

Kennesaw State University - CCENT & CCNA Certification

Kaplan University – Computer Science Major

A+ Certified – Center of Industry and Technology

Military U. S. Navy

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