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Customer Service Representative

Location:
United States
Salary:
20.00 an hour
Posted:
February 21, 2018

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Resume:

Denise Nuñez-Stanczak

**** *. **** ******

Long Beach, California 90813

310-***-**** cell

ac4j9e@r.postjobfree.com

https://www.linkedin.com/pub/denise-d-nuñez-stanczak/3b/547/b7a

Objective

I am seeking a progressive career opportunity where my skills and

experience will be an asset to your team.

Work Experience

Front Desk Receptionist – Chartwell Staffing Solutions, San Pedro, CA

1/2018 – Present

I was transferred to this staffing agency by the contracted company I am working for, Toll Global Logistics. They no longer do business with The Staffing Solutions Group. I am running the front desk for a local freight forwarding company. I am currently working in the Security and Maintenance Department of a local freight forwarding group in the San Pedro office of Toll Global Logistics. Duties include answering phones, monitoring the security system, accepting deliveries of packages, as well as being the Assistant of the Maintenance and Security Department Lead.

Front Desk Receptionist - The Staffing Solutions Group, Carson, CA

11/2017 – 1/ 2018

I am currently working in the Security and Maintenance Department of a local freight forwarding group in the San Pedro office of Toll Global Logistics. Duties include answering phones, monitoring the security system, accepting deliveries of packages, as well as being the Assistant of the Maintenance and Security Department Lead.

Self Employed as an Event Planner and Entertainer, and Fundraiser, Long Beach, CA

6/2009 - Present

Providing excellent customer service and planning events such as wedding receptions, fundraisers, karaoke shows for my Seniors in Gardena, and booking local bands.

Field Office Manager

10/2008 - 5/2009 Atkinson Contractors, LP, Rancho Dominguez, CA

As a Field Office Manager I provided services to Atkinson

personnel on jobsites including administration of employment and EEO

policies, payroll submission, purchasing for regional offices,

verification of materials received on the jobsite, setup and

maintenance of petty cash accounts, as well as administration services.

The Field Office Management also performed quarterly jobsite operational

reviews to assure compliance with Atkinson policies and procedures, and

maintained the records management of Atkinson’s official papers and

archives. Hiring new employees and requesting dispatches from various

Unions and ensuring overall smooth functioning of the Field Office.

Receptionist / HR Lead

12/2007 - 10/2008 ENSR AECOM, Long Beach, CA

I was hired on full time at ENSR through Aerotek. Answered 50-lined

switchboard in a courteous and professional manner, scanned and filed

electronic records, assisted project managers with report processing,

attended to all HR duties in the office using HRIS; organized

interviews, scanned and uploaded resumes and applications, and

on-boarded new hires in the office; as well as handled the catering

orders for onsite company meetings and arranged company outings and

functions. Also, maintained common area and production room as well as

data entry in records management and the accounting department.

Accurately entered employees’ time into the company database as well as

made adjustments and assisted with employee time forecast projections.

Ordered supplies and maintained good rapport with vendors as well as

negotiated and compared vendor prices. Reviewed vendor contracts and

tracked their performance. Handled the expense reports and travel

arrangements for the SW Regional Manager and the Operations Manager.

Receptionist

9/2007 - 12/2007 Aerotek, Gardena, CA

I attended the front desk at a local environmental company. Duties

included but not limited to answering the phones of a multi-lined

switchboard system, maintained accurate electronic records, scanning,

and filing, arranged lunches for onsite company meetings, assisted

project managers with report processing.

Customer Service Representative

3/2006 - 9/2007 Rossmoor Pastries, Signal Hill, California

As a customer service rep I was responsible for effectively taking

orders and doing data entry on a daily basis. I also assisted the

production team and kept them updated with the heavy orders so that the

chain of flow operated smoothly. Ran daily reports and answered

phones.

Literature / Sample Clerk

10/2005 - 3/2006 Peter Pepper Products, Compton, California

My responsibilities included order entry, preparing and packing

literature and factory samples for a major office furniture

manufacturer. I also supported the customer service department and

manned the switchboard.

Customer Service Representative

5/2005 - 9/2005 Preferred Personnel, Torrance, California

I handled several different accounts that I dealt with on a daily

basis. I entered purchase orders into the system and ensured that

product got to its destination without any problem or delay. I also

kept the records organized and supported the other personnel in

customer service in any way that I could.

Purchasing Assistant / Customer Service

7/2004 - 5/2005 TSA staffing, La Mirada, California

I was hired in as a receptionist where I handled the switchboard and

greeted the clients and visitors. I steadily worked my way up to

customer service where I took orders and processed reports at the end

of the day. Several months later I was moved to the position of

purchasing assistant where my skills were utilized as I created and

tracked purchase orders, maintained contact with vendors to ensure

accurate and prompt delivery of our supplies. I also arranged

transportation from outside carriers to deliver product to our

warehouse.

Education

2015 – Long Beach City College Long Beach, California

9/1981 - 12/1981 Aviation High School, Redondo Beach, California

12/1981 - 6/1985 North High School, Torrance, California

•High School or equivalent

•Extracurricular keyboarding course at Los Angeles Harbor College

Skills

•HRIS - Kenexa Brass Ring 11

•MS Suite - Word & Excel

•Access

•AS400

•IMACS

•NDS

•JD Edwards

•Oracle / Optika

•Nice Touch

•People Soft

•Constructware

References are available upon request



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