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Manager Customer Service

Gurnee, Illinois, United States
February 21, 2018

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Dean V. Granatelli, BS, MBA

**** ******** ***. ******, **. 60031

847-***-**** 847-***-**** (Mobile)

Summary of Qualifications

Disciplined manager known for an outstanding work ethic, a high level of productivity, and creative problem-solving skills. Experienced with coaching and motivating staff members to continually improve in pursuit of their goals. Major strengths include leadership, strong communication skills and a diverse background in procurement, sourcing, operations and supply chain management. A team player with a focus on customer satisfaction.

Education & Affiliations

2010 Bachelor of Science-Business Administration, Columbia College, MO

Member of Dean’s List at Columbia College, MO

2013 Master of Business Administration, Columbia College, MO

Alpha Sigma Lambda National Honor Society Inductee

2018 Candidate for Doctoral Degree in Global Business and Leadership,

California Intercontinental University

Professional History

CBRE, Abbott Park, IL 11/2016-Present

Sourcing-Procurement Manager

Developed strategic sourcing strategy generating $3.2 million in savings (6%);

Contributed to supplier negotiations and awarded contracts;

Improved supplier compliance to safety and insurance requirements, monitored performance;

Achieved savings as part of my P & L responsibilities;

Cross-functional department leadership and team building;

Developed and trained staff on purchasing protocol and systems;

Developed and managed project plans for implementing sourcing initiatives;

Collaborated with stakeholders to ensure new procurement initiatives were implemented effectively;

Developed and presented business case solutions to the client.

ATC Transportation, Pleasant Prairie, WI 3/2015-6/2016

Director of Purchasing

Negotiated a new credit card contract that increased cash back by $1.5 million;

Reduced inventory by $600,000 (27%);

Developed min-max system for inventory at multiple distribution centers;

Decreased the number of purchase orders issued by 40% by analyzing the purchasing process;

Reduced transportation taxi-shuttle spend by $1.5 million (15%);

Delivered demand planning program for 15 national operational centers and tracked inventory;

Project manager for capital expenditure projects and sourced new distribution center property;

Developed strategic supply chain initiatives;

Developed engineering change notice (ECN) program, process, and documentation;

Presented semi-annual reports to the Board of Directors;

Executed contracts as an Officer of the Company- Secretary/Treasurer;

Directed, mentored, and evaluated 6 direct reports.

Matrix Management, Gurnee, IL 6/2009-2/2015

Director of Operations

Reduced inventory by $180,000 (15%) by analyzing demand trends;

Consolidated vendors gaining volume discounts;

Negotiated new logistics contract reducing freight costs by 20%;

Developed new product introduction protocol improving profitability, forecasted demand;

Developed supplier initiatives and scorecards, monitored supplier performance;

Improved inventory accuracy to 98.7% improved order fill rate to 96%;

Implemented Net Suite ERP system, developed RFQ, sourced vendors, negotiated contract;

Relocated facility operations for expansion and development;

Designed new facility plans and layout of warehouse, front office and order fulfillment area;

Sourced and negotiated contracts of raw materials and components;

Executed contracts as an Officer of the company;

Directed multiple departments and 10 direct reports.

Mabis/DMI Healthcare, Waukegan, IL 1/2008-4/2009

Purchasing Manager

Increased order fill rates by developing blanket order purchase order program;

Improved customer relations by implementing sales and operations planning;

Assisted with the implementation of JD Edwards Enterprise 1 ERP system;

Managed production schedules for private label accounts;

Developed and implemented purchasing KPI's and presented to senior management;

Optimized inventory at 8 national distribution centers;

Developed and introduced Sales & Operations Planning protocol and meetings;

Directed, counseled, and evaluated 4 direct reports.

North American Corporation, Glenview, IL 5/2002-1/2008

Senior Sourcing Specialist

Reduced inventory by negotiating a vendor managed inventory program;

Reduced annual spend by $2 million (8%);

Conducted on-site inspections to qualify vendors for future business;

Streamlined the quality control (QC) process and defect resolution;

Developed packaging standards that reduced shipping damage;

Utilized MRP to procure raw materials;

Conducted quarterly supplier performance reviews;

Monitored raw material commodity price indexes.

Rand McNally, Skokie, IL 4/1997-5/2002

Senior Buyer, Services, and Support

Reduced cost of goods by $1.2 million (12%);

Reduced inventory and SKU’s by standardizing paper sizes;

Developed project plans to facilitate the POP programs to Wal-Mart and Sam's Club;

Implemented production controls to reduce makeready product reducing costs;

Implemented approval process for new product introduction;

Sourced and purchased raw materials, paper, corrugated and contract labor;

Introduced supplier quality and performance audits;

Optimized inventory of 10 printer locations.

Additional Skills

Advanced computer software skills and knowledge- Microsoft Word, Excel, Project, Outlook;

Directed accounting, customer service, warehouse operations and inventory departments;

Commodity tracking experience for paper, plastics, steel, and chemicals;

Experienced in manufacturing practices for fabricated products, steel, paper, plastics, and chemicals;

Diverse background including food, medical, packaging, paper, agriculture, and facilities;

Strong negotiation and analytical skills;

Enterprise Resource Planning (ERP);

Warehouse Management Systems (WMS);

Customer Relationship Management (CRM) systems;

JD Edwards, Microsoft Dynamics (GP), AS400, and Net Suite business systems;

Completed APICS and CPM course studies-certification;

Developing supplier initiatives and scorecards;

Collaboration facilitator between cross-functional departments;

Lean Six Sigma Practices, Total Productive Maintenance (TPM), 5S, Value Stream, Kaizen;

Data analytics;


Training and mentorship;

Developing and documenting procedures;

Domestic and international sourcing, purchasing, and logistics.

Public Service

Athletic Booster Board member, Warren Township High School

Band Booster member, Warren Township High School

University of Illinois/Lake County 4-H

Volunteer Coach Warren Township Youth Baseball

Volunteer Coach Warren Township Girls Softball

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