Customer Service Information Technology

Lamia Lamia Bedjou Bedjou

IT Professional

Address **** ******* **,********,**

Phone 614-***-****

E-mail ***************@*****.***

Date of birth 1987-04-27

Experienced and knowledgeable Information Technology professional with four years of experience. Organized, self-motivated, hard- working professional who enjoys working in group settings where I am skilled at contributing to the team. I am adept at providing all facets of computer support such as troubleshooting, installations, and maintenance. I also possess in-depth knowledge of numerous software packages and operating systems,networking,and security. Experience

2012-08 - 2016-07 IT Support Technician

Algeria Telecom

Diagnosed and resolved software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.

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• Performed diagnostic tests and troubleshooting to identify clients issues. Repaired or replaced faulty components( motherboard, processors, Ram, and graphics cards) a computer/network system.

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• Installed updates or new software and remove malicious programs.

• Troubleshooted connectivity issues and resolved problems accurately an efficiently.

• Installed and configured new IT equipment.

• Operate and work with equipments such as external storage devices, computer diagnostic tools, printers.

• Proffered recommendations to clients looking to purchase new equipment or replace existing ones.

• Prepared and presented reports to update management on IT support operations.

• Provided customers accurate information on IT products and services. Maintained excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

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2016-10 - 2017-04 Customer Service and Salesperson Phone Accessories

• Welcomed customers by greeting them; offered them assistance.

• Helped customer make selections by building customer confidence; offering suggestions and opinions. Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

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• Processed payments by totaling purchases; processing checks, cash, and other credit cards. 2017-05 - 2018-01 Customer Service Internet/Voice Repair Spectrum

Provides basic customer support related to services, including troubleshooting internet/phone issues and handling basic customer billing inquiries and payments.

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• Effectively addresses customer questions, complaints and concerns.

• Facilitate customer issue escalations to local management/support as required.

• Effectively present and discuss Charter products and services.

• Convey an image of quality, integrity and superior understanding regarding services.

• Manage customer interactions professionally and efficiently. Education

2007-09 - 2012-06 Bejaia University,Bachelor's Degree in Computer Science Skills

Troubleshooting hardware and software

Linux, Windows OS (7,8,10), Mac Os

Network Infrastructure and Configuration.

MS Office Suite.

Migration,Virtualization, Email configuration,VPN. Implement Security: Cryptography, Firewalls,ACL.

Mobile Devices and their hardware/software.

VOIP

Data Base: Oracle, Microsoft SQL.

Programming: Java, C, C++,Matlab,MySQL.

Languages

French

Arabic

Certificates

2017-10 CompTIA A+

2017-11 CompTIA Network+

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